PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

rebooted PC if I don't come back to complain again it probably means it solved the problem

HuD breaks daily... Ignition hand grabber just stops being able to recognize any tables. Often the only thing that fixes is full system reboot. Maybe 50/50 I can just close ignition and pt4 and reopen everything and that fixes it. Always a bummer to have to do the full reboot. Especially when it just breaks again an hour into a session :X.

If you are having trouble with the HUD then when this issue occurs go to 'PokerTracker -> Apps -> Ignition Hand Grabber -> Status' before you restart anything. In the Status window, click the 'Gear' icon and select 'Create Support Bundle'. Save this file to your computer and then please attach it to a Support Ticket here where we can follow up with you:

Guide: Creating an Ignition Hand Grabber...

- Rob

It's been like 6months WPN introduced 4 max tables... are you planning to support them?

The hud icon show up when playing... and pt4 import the hands... so what is the problem? why the hud doesnt show up while playing?
Is it that hard to make it work?

Thank you..

Alright i'll do this soon it's happening pretty much constantly now unfortunately.

This server is not responding to connection attempts. Please restart the PostgreSQL service, then PokerTracker and try again.

Why am I getting this suddenly? I havent opened PT4 in maybe a week and suddenly this. What's the issue and fix here?

Okay I think I fixed it. Postgres was disabled in services.

Probably happened when I upgraded to W11.

Are the stats available on PT exactly the same as HEM3? Or are they similar but some more or less stats?

Does PT have a stat that shows percentage of time a player bets when checked to them? HEM3, there is one but it's only percentage of time a player bets when opponent doesn't cbet and it's flop bet vs missed cbet.

They are not exactly the same .

PokerTracker 4 has a built-in statistic called 'Float Flop' for in position flop bets against missed Cbets. If you want a statistic regardless of if there was a missed Cbet or not then that could be done with a custom statistic.

- Rob

Okay so they aren't the same exact stats. So float flop stat also applies in pots that are not cbets and even limped pots?

What do you mean by done with a custom statistic? The user can't do this themselves right? Is this something where you have to pay someone to build a custom hud for you?

No. I said that the statistic in PokerTracker 4 called 'Float Flop' was for in position flop bets against missed Cbets.

You can create custom statistics in PokerTracker 4 - see this guide for the basics on custom statistics creation and this guide for a deeper walkthrough. While the latter was written for PokerTracker 3 and the user interface is different the techniques still apply to PokerTracker 4.

- Rob

I cant seem to find stats for cbet sb vs bb / btn vs blinds and fold to cbet in sb vs bb / btn vs blinds. Am i stupid (most likely)?

There aren't any built in statistics for that but you could do this with custom statistics - see this guide for the basics on custom statistics creation and this guide for a deeper walkthrough. While the latter was written for PokerTracker 3 and the user interface is different the techniques still apply to PokerTracker 4. There may also be some similar stats posted if you search our custom statistic forum.

- Rob

hi, i send you pm

Hi, I'm fairly savvy with being able to get these things to work but obviously not savvy enough. Hud is working fine on BCP, & Pokerstars but I am struggling to get it working on ACR. The folders match up, logging is enabled, get hands while playing is checked, yet it is still saying 0 files to monitor and the hud will not load. I also tried restarting the computer and softwares. Any help here would be greatly appreciated as a series has just kicked off!!

Also, I do notice that if I bust a tournament PT4 seems to register that in the import status stating "loading hand history file"

Thanks

You've contacted us elsewhere on this. Please do not cross post as we monitor every support channel. Thank you.

- Rob

Hi i download PT4 but cant import all the Ignition hands , only import 50% ... I try all the methods but have no luck

I was use Holdem Manager 2 so all my hands are in the C:HM2archive folder , but like i said only import the half of the hands...

Please zip/compress a sample of these hands you are importing and attach them to a Support Ticket so we can take a look at that for you.

- Rob

Thanks! And is There a way like Holdem Manager 2 to put a box in each table with the last 2 hands played and the VPIP/PFR of the table?

You can create a 'Table Averages' HUD Group with those types of statistics:

Guide: Configuring HUD Groups

If you search for 'Live' when adding statistics to the HUD Group that will display the statistics available based on previous hands such as the name of the previous hand winners and pot sizes.

- Rob

Do u know if Run it Twice or Running Three times works well with Chico Network and calculate well the Won/Loss? Thanks

I am not aware of any issue however there are multiple converters and hand history formats for this site. If you have a sample of hands you want us to check then you can attach them to a Support Ticket.

- Rob

Support should be added along with the next update but I don't know when that will be released. If you would like to be automatically notified when that's available then please open a Support Ticket.

- Rob

Aleluya thank you..