[Bodog/Bovada/Ignition] Unofficial Thread

Welcome to 2008

for online cash games in the US i dont think anything beats Bovada/ignition. There might be bots like every other site but there are enough recreational players where the games are still great.

Was just 3 tabling and ONE of the 3 tables timed out, other two tables and lobby continued to work fine. ¯\_(ツ😉_/¯
Was trying to bet the nuts on the river when it disconnected, timed out and was never able to reconnect to it. 😡

I'd just like to report my recent experience with Bovada as a PSA to highlight what exactly you're dealing with behind the scenes as this dumpster fire.

The $325 $100,000 MonsterStack High Roller that ran this Sunday was completely broken, so I tried to chase down a reasonable explanation of what occurred while asking for the reimbursement I was entitled to.

The tournament, which was supposed to offer deep stack play, was incorrectly programmed, and players were assigned 1,500 chip stacks (instead of what I'm assuming was supposed to be 15,000) with an absurd structure meant for larger stacks. It was impossible. They must have internally been aware of the mistake, as they canceled the registration within minutes after 28 players had already joined, removing the tournament completely from the lobby. It wasn't even visible as a running tournament.

I reached out to their support team after registering to notify them of the error and to explain to them that the event was broken and the initial rep said that the complaint and any reimbursement would need to be "investigated". I told them simply to open up the tournament number and see in live-time what I was trying to explain to them, but they refused. After my initial follow-up was never received, I reached out again, and the second representative today falsely claimed I had reached out the first time talking about disconnection issues and that there was nothing they could do to help me. He was then accusatory for seemingly no reason, asking me why I waited so long to report this, further confirming he knew nothing about my initial interaction with support on Sunday regarding this issue.

I was quick to explain that this was never the issue I contacted them about and reiterated again to him with screenshots that the tournament was broken, the staff were clearly aware given its manual cancellation, and that I wanted to be reimbursed. Before rudely but predictably closing my chat without answer my questions, he then cited a final hand that never occurred, stating how I was "sitting out" for my last deal.

None of this was true and all of it is problematic and disconcerting.

According to their policy:

All remaining players will be refunded their entry fee and the prize pool will be divided based on the below formula:

* 50% of the prize pool is distributed evenly among all players remaining.
* 50% of the prize pool is distributed proportionally based on chip count.

For all intents and purposes, this tournament was cancelled. They cancelled the registration and removed it from their software. After multiple shady responses from their customer service team, I have ultimately been told that I don't deserve reimbursement and that there was no error at the tables.

It's the pinnacle of gaslighting and grotesque customer service. Stay far, far away from this company.

They're all a cancer at this point. They're mostly incoherent and nonsensical, and as you've stated, crossing all different wires. Specifically with the above, they're now pretending like it was just business as usual that a Sunday High Roller $100,000 guarantee had its late registration closed three hours early and its tournament lobby removed from the software after they gave the 28 people stuck in the broken tourney 1,500 chips with a blind structure meant for the advertised 150,000 MonsterStack.

No no, we didn't "cancel" the tourney--just removed it completely so it was unsearchable and then allowed 28 registrants to compete for our colossal $100,000 **** up with a less than two hour end time after an initially advertised 18 levels of late registration. If that doesn't sound like a way for them to launder money back to themselves, I don't know what does.

If anyone is at all interested as to the lies and gaslighting that have unfolded since I initially contacted them, you can follow along in my thread here.

https://community.bovada.lv/t/explanatio...

It should be illuminating to see just how stupid they think you really are.

That is an utter trainwreck of a thread.

Any way to get unbanned so one can withdraw their entire $100.00? Friend got banned, he's a newbie micro stakes, using no software, no collusion, etc, hardly knows how to play. Gets notice to quit his behavior of stalling, so he quits stalling. A week later he get notice of ban, but customer service won't reply except to tell him they'll get back to him.....it's been 6 weeks. It's not about the money involved but the principal of stealing his $100.00. IMO, everyone should want him playing as he is such a newbie. Any advice?

I'm going to assume that you are one of the people who responded in the thread and thank you for your participation. How ****ing grotesque is their gaslighting, right?

I would also like to take the time to reference a several other incidents over the past year and a half while I'm at it now to corroborate all of the discussion around cheating.

Much like others have discussed to other capacities, I encountered blatant collusion/bot play in the $214 turbo SNGs. Customer service was equally as disingenuous and useless in asking for help then as they are now, even when presented with the evidence:

https://community.bovada.lv/t/collusion-...

I cited multiple hands across several of the SNGs of people who were clearly in the same stable. One of the things I mentioned was the timing of their decisions, as they seemingly only stalled when I was in the BB. They "investigated" the issue of timing and said "nope, all set...nothing to see here!" I reiterated that that was just one of many in a long list of things they should be using to verify the collusion, along with my provided hand history and cross-checking all of their internal account info. They refused, never investigated it further, never followed up with me.

Then, just several weeks after attempting to receive reimbursement and bringing everything to their attention, I began to receive an error message when joining the $214 SNGs. It was something to the affect of how my account was related to another one of the accounts already registered in the lobby and that I couldn't join. It was inexplicable and the shadiest thing I've seen post Ultimate Bet era, almost as if they blacklisted me from the SNGs because I uncovered their house bots. I have not been back to play them since.

Just weeks later, I had an issue where I had won a Sunday satellite ticket to their High Roller tournament just minutes before it was set to open. The satellite lobby though was incorrectly set up, however, and it awarded me a one-off ticket to a High Roller satellite the following Sunday when I'd be out of town. A representative said that he would need to check my account to determine the issue I was seeing and was quick to tell me more lies and misinformation about the problem. I continued the chat for another futile 10 minutes, explaining to him their error, but I was essentially told to either use the ticket or lose it and they wouldn't reimburse me for the mistake. They wouldn't trade it out for a generic $325 ticket either, as it was event specific.

While chatting with this representative, I was booted separately out of the client, with it stating that another user had logged into my account. I then grilled him and asked him what in the **** he was doing back in my account after he told me he was done investigating. He claimed that he had not logged into my account and that my account was potentially hacked. I then called out his blatant bullshit and explained what a magical coincidence it would be given the timing and reiterated that he and he alone was the only one who could have done it. He wasted no time in telling me that my issue would need to be escalated immediately, as they take security issues like this very seriously. He also said they would have to lockdown my account and require me to reverify all of my paperwork and identification.

"Sir, are you telling me your account was hacked?"

I was dumbfounded, just genuinely speechless at the stupidity and insanity of it all. It's was as if he was intentionally trying to get me banned and was goading me into saying yes. I called his bluff, closed the chat, changed my password, and nothing ever came of it.

Long story short, Bovada/Ignition truly do not value you beyond your money. There is so much immensely devious **** going on that if they're not complicit in all of it occurring, they're certainly eager to pretend it isn't happening. Hard to imagine one of those exist without the other...

That's not true, I saw it in the lobby and thought it was odd because reg was closed when it shouldn't have been, opened the lobby and the FT

I don't think that's true either, that tourney should start at 150k chips @ 100/200, from your picture it looks like it had 1.5k stacks @ 25/50 which I think is the satty structure.

Obv a massive error on their end, and they should prob throw you a refund for good measure, but from an equity pov, you were playing 28 handed for a 91k overlay which I'd imagine anyone on earth would sign up for.

Also do you really not play in bb stack view?

1. It was removed completely--I have a screenshot. The only reason you could still saw it probably was because you opened the lobby prior to their decision to close the registration. Or maybe I didn't see it post cancelation because of the lobby filtering?
2. This is also wrong. You can verify with the listing for this Sunday's tournament.
3. I wanted to be able to show the 1,500 chips in contrast to the expected 150,000 we were to receive.

And no, it's not the chance of a lifetime when you have absolutely no idea what's going on with the tournament and they make half-measures to cancel it without actually canceling it, all while giving you 25 BBs and half an hour to pick a hand to shove. It should have been canceled per their policy and reimbursed equally among all registrants.

Yeah, that's all fair, I was looking at the 300 today, but the 300 next Sunday is listed to start with 150k chips and 25/50.

When I opened it, they were at the final table, maybe 5 handed? I was able to see it in the lobby (by unclicking "show registering only"), open the lobby, and open the table.

Also I didn't say it was the chance of a lifetime, but you did sit down with an instant 10x equity vs the weakest player pool on the planet. Given that open 100 more times, knowing what you were getting into, I have to think you'd take the spot every single time. But yes, I agree that they should have cancelled it and refunded everyone. The real question is, did the people who cashed get paid, and get paid the full amount?

I did, but only minimally. Glad to see you are getting a ticket of equal value as a make good - it really looked like they were going to try to ignore the whole thing until others started showing up in the thread.

No worries man, because they were fair questions/points to ask/raise. If I was abrasive, I apologize...this entire thing has left me with my bristles. Every experience with them is more egregious and painfully incompetent than the last.

And I absolutely would take that spot 10 times out of 10...if I knew it was a spot at all. It was disillusioning when they manually closed the late registration. It felt like they had cancelled the tournament, and then I'm left struggling to figure out what in the holy hell I even joined. Is this a satellite? Did I join the wrong lobby? Why do I only have 25 BBs? It appears like it's half-canceled, has completely disappeared from open registration, and is broken beyond repair.

With all of the chaos, they actually allowed it to continue with the $97,000 overlay and whoever was lucky enough to win their coin flips walked with $37,000 for first. It's all bullshit, to be honest, and the fact they eventually acknowledged it but continue to say it was both broken and not broken is a terrible look.

As a result of my crime scene investigation, anyone who didn't cash were reimbursed with tournament tickets, but the gesture is lost on me. It's a tough pill to swallow when they allowed the tournament to run through to completion, handing out the prize pool to anyone who didn't win their coin flip of a chance.

Yeah, you really got the sense that with only 28 people being impacted, they were really hoping to refute this until it just disappeared and faded away. Better than nothing, but as I stated in response to them, it still pretty much feels like nothing given how they handled themselves and that they allowed it to continue for the six people who were lucky enough to cash into the $97,000 overlay.

Thank you though for your bid of support. I appreciate it.

Are lobbies very slow to load for anyone else?

yes lagging right now

can't pull up a table

Thought there was a problem when i got disconnected earlier. The tables weren't refilling. I'm lucky enough to get a couple of tables playing HU vs fish now.

Back up

The collusion on Bovada’s cash game tables is unreal. Much worse than it ever has been. Apparently they don’t care as long as the rake money keeps flowing..

Do any 25nl players know if the players who have 4 opening sizes (2,2.8,3.2,3.4) are bots or colluders or what? Very strange and i thought it was just one person but have seen up to 3 of them at a table. I always assumed 25nl was low enough they wouldnt bother but now not as sure.

Yes, they are bots. It's one of the two explanations

1) They have too many bots for the stakes running. At some points the bots were not at 2k at all which could have been that they didnt have american/australian accounts or that they simply didnt have enough bots. That would suggest that they have limited bots.

2) There simply is not enough games running anymore so they put their former bots at lower stakes to make up for missed out earnings.

Been using iggy> to blockchain>to coinbase> to account for a long time for withdrawal.

Someone said there might be an issue with that now. Does anyone have evidence or a anecdote that this doesn't work. I'm old school so would hate to have to deal with more technology or new crypto stuff.

Thanks, appreciate it!

Makes sense, thx

Curious if anyone on here has recommendations to help with the high CPU usage on Ignition. I have an i7 12700 and each ignition MTT table still takes 11% CPU. I play on 3 other sites (ACR/Global/BOL) and none of them come close to this usage. Ignition is basically topping out my CPU and causing lag.