[WPN] Americas Cardroom, BCP, TruePoker Ex-Official Discussion Thread

Did you ever get a refund? This is a situation where the player should be compensated right?

Did you ever get a refund? This is a situation where the player should be compensated right?

Did you ever get a refund? This is a situation where the player should be compensated right?

I'm new to this site,did you ever get a refund? This is a situation where the player should be compensated right?

Nope, I emailed them explaining in detail what happened and was sent this:

Thanks for the report, we experienced a minor issue with our systems, which has already been resolved, and everything is now functioning normally.

Please try again and let us know if the problem persists on your end.

I'm not sure if I should be haggling with them to compensate me for this. In my email, I inquired what their protocol was for situations like these and was sent this, so presumably no refunds/tickets, but I'm curious if others were compensated in some way.

Okay, I'll try writing an e-mail asking them

Is the $55, 1m GTD Day 2 frozen, after the first hand, for anybody else?

You definitely should be haggling and sending as much proof as you can.

I had to send a video recording of the tables freezing for them to refund me.

Previously all I was able to do was provide the table numbers and exact times it was occurring and they pulled an Ignition and still said too bad.

So now when I play I always have my screen recorder on standby.

Also they tend to be more lenient in refunding for issuing tournament tickets so I would definitely push for it.

seems like roughly half the MTTs are frozen and the others are not

left site and re-opened it, everything else on the internet is working, etc.

Classic Sunday on ACR.

can you give me their email address plz, i did recorded yesterday,but i dont have the email address to send to,i filled out the form on their website but haven't get any back yet.

How long should we expect to wait for a response to an email? I filled out their form a week ago and 3 days ago, and got no response to either query. Its ACR if that makes a difference. Also, if there is a better email address to use, can someone please lmk what it is?

Thanks

I wonder if this will mean they finally fix that annoying waitlist bug.

remember when u were able to sit alone on multiple tables at a time? anyone know why they removed that feature?

I assume it was to mitigate bumhunting and forcing people to play. Players would avoid other good players and open new tables, it resulted in VERY few reg battles and mostly dozens of 1 handed tables. Im pretty sure this was only a HU problem tho? could be wrong about that

from my experience ----

[email][email protected][/email]

I filled out the contact form on their website a week ago and never got a response either. Today I used the live chat bot on the same page which emailed them for me, and a real person emailed me back within an hour.

Thank you both.

you can try this email , they did responsed me,but they just keep saying there is no any disconnection from there end,even I have videos to prove my disconnection,they won't even look at it, so i think anyone play on this site has to prepared for wasting money like this.

Just got this error message while playing. No issues with the client at all though, all tables still up. Anyone knows what this is about?

Happens every few thousand hands after the update they did. It stops hands from being tracked by HUDs and in their hand replayer until you restart.

Thanks for your answer. One hour or so after getting that message I got a BSOD saying: "Store Data Structure Corruption", wonder if they're related.

had this error come up after 1000 hands