[CoinPoker] - Official - Bringing the Game Back to Players

They still believe they should reply, its also about a couple of 100 dollar. Really dont get it.

Hi elfuego1111, our support team states they have sent multiple emails, but they have not been able to reach you. Can you provide the email for your request?
Thanks.

Does the hand replayer work for anyone else? Doesn't for me.

Ye works fine

Hi CoinPoker team,

Can you consider allowing DriveHUD, as a player its important for me to track my results and progress. Unfortunately if I can't track my hands, I will have to move to another site when I really want to support CoinPoker

If it's not used while playing, just offline to analyze your results, we do allow DriveHUD. You can request your HHs from support.

We have now reached you via Twitter, our emails may have gone to your spam folder. The issue was depositing directly from an exchange to coinpoker's wallet address, rather than a MetaMask or other private wallet, or using the options under 'deposit from exchange' in the client.

In this situation once some proof you sent the transfer is provided - a screenshot of the transfer from your exchange wallet - funds are credited within 72 hours. Usually sooner. Please send us that via FB / Twitter.

We will also be updating the client to make things clearer for people who are new to crypto.

The HHs provided by you are not in a format that supports any hand tracker

Poker Tracker 4 imports them effortlessly.

Anyone else gotten problem with missing funds at CoinPoker? I used to grind those early stage freerolls and build up over 2000 CHP bankroll in the past. Sort of forgot / left it there when CHP plunged to be about worthless.

Checked back 2 years ago when CHP was up a bit, but CHP at my account was missing. Reached support (from newest message to oldest, account was correct and I think I was able to see my winnings etc. at the account history):

Hello,

There is a possibility that you might have a secondary account. On the account, you are emailing us from we do not have withdrawal transaction requests. Your funds can also never be removed by us. Only you have the power to do that. CP balance is also not subject to expiry.
Please check to see that you do not have any other accounts in which you held 2000 CHP tokens.

Regards,

Sina
CoinPoker Support Representative

Hello,

I've kept my CHP just on my CoinPoker account, never moved them to anywhere. I don't actually have any other crypto anywhere, so quite unknown world to me.

Best regards,

Hello,

No, CHP does not get expired or withdrawn from your account without your permission.
Please let us know where you held those CHP tokens.
Looking forward to hearing from you.

Regards,

Sina
CoinPoker Support Representative

-----Original message-----
From: xxx
Sent: 03/04/2022 09:45:29

> Hello,
>
> there's no action after 3/2018, when I had that about 2400-2500
> CHP (calculated as much there would be from all action). Haven't been
> playing since, just been checking occasionally if there's something
> to play.
>
> Have those CHP's expired or something since I still see 0.00 CHP
> on my balance?
>
> Best regards,
>

> Hello,
>
> Thank you for contacting CoinPoker Support.
>
> You can check where the funds have gone in the application.
>
> If you go to the wallet and click "History" you can see all your transactions.
>
>
> Regards,
>
> Kevin
> CoinPoker Support Representative

So support was of no use. Just noticed that CoinPoker is making some sort of new rise and now that I downloaded CoinPoker to my new computer found out that my account was banned.

So CoinPoker seems like a pure scam site to me. Luckily just sort of lost time, but it is strange that they're trying to make a comeback despite same subpar poker client and 0/10 support. Considering how they screwed for about 100€ worth of CHP's I wouldn't be surprised if there's lots of such incidents.

Please DM your registered email and I will escalate this though to confirm if this was a case of inactivity fees - which all sites charge.

PokerStars, GG and ACR would have reduced a €100 balance to zero based on their inactivity fee policies (e.g. €5 a month after one year)

Since it's been 77 months that your account was dormant since 3/2018 it would've happened on any site you left the funds on.

Also you are able to go back as far as 3/2018 in the History section in your cashier, and set a date range between then and now, and see if they were transferred or withdrawn. In that email thread you don't seem to have provided this yet. If you can please also DM this.

We will happily give you a 100 USDT reload bonus or higher to make up for it too, you're eligible for booster reloads.

^ Support got back to me they found your account 'Farseer' which was dormant with a balance of 2415.3 CHP for over 13 months (same policy as pokerstars). They can reinstate it for you shortly

Okay, strange though that support claimed back in the days (2022) that there is no hidden or active "dormant"-clause at the CoinPoker (and I didn't see one back in the days). From last post, this is directly from Coinpoker Support:

But I hope to see it resolved. For now it seems to be underway:

I can now confirm that my account is open and got my CHP back. Bit strange episode with 2022, but at least it got resolved promptly now after I posted it here.

Before you could insta swap CHP to USDT on your game account. Then they removed that.

But then you could still cashout your CHP as USDT to your wallet. They removed that too.

Now extra CHP is basically idling as hostage on your game acc to play more.

Not good.

Yup. I have even followed the steps to change over the CHP to USDT on an exchange, but it dosnt work, the transaction went through but the CHP is still in my account. Plus if you do this you lose 20% of the value of the CHP + you have to use Mtaic or w/e to pay gas fees. This is entirley ridiculous because your rakeback is essentially just used to pay more rake/get more rakeback, you never actually can use the money.

^ I've asked the team if we can bring back CHP swaps with some kind of monthly cap, the original reasoning for the change was related to the swaps being abused. Will update asap

Well on-chain swaps are happening each day according to CoinMarketCap. Are you withdrawing it to MetaMask and then swapping it once it's in there? You could use the swap function on MetaMask. When you say it's still in your account which account do you mean, MetaMask or which exchange?

And these swaps are not losing 20% of the value:

https://coinmarketcap.com/dexscan/polygo...

looking for somewhere else to play other than riggy or shitACR, this answer will determine my interest in checking out coinpoker again. I tried out the site when it first opened but there were barely 3-4 games running back then (and I was offered 60% rakeback by an owner that manually gave it in usdt if I could put in serious volume) but it was the same 5-6 regs always playing.

Rakeback being paid in a currency that's only meant for paying rake but can never be turned into actual $$ is useless.
Only other option is to stick with global with the horrible windows 3.1 gui.

I love coinpoker… but this withdrawal on polygon 1$ fee is greedy…….. I dont understand why every ****ing poker site is greedy as hell. Coinpoker has got low traffic why need this stupid moves? Clap… Clap... Clap… This attitude really helping to increase the traffic…

G-H-O-S-T

I have passed this feedback on, they used to be free and CoinPoker were paying the cost in gas fees to process them (≈$0.01 on Polygon right, up to $0.10 in unusual market conditions).

I could suggest it be set at something more like $0.10

terrible move by CoinPoker to start charging for withdrawals via Polygon... with as much rake as the room generates, it should certainly be a cost of doing business

Yep.. disgusting move this withdrawal fee… coinpoker unique feature is free “instant” deposit /withdrawal with polygon, no problem we kill this stuff…

They increase the rake to 5%…. Same as other greedy sites…

“We bringing the game back to players” yepp with same conditions as other online poker sites….
In the future? Maybe preflop 3bet rake?
We love kapitalism more rake and fee is better!

This, and the note/player tag is really small. There's way too much wasted space on the tables. When you make a note on a player and change the color, the entire player card should turn that color, like stars does it.

As you can see, the player has been color coded with purple and is easy to see.

Am i being dumb but why is CHP even neccesary at all? Why not just operate in USDT, or is there some loophole you're using to be able to operate worldwide by using CHP?