[888poker] (ROW) Official Players' Thread

Hello 888 rep,
Ive got an issue that ive been battling for verification of address identity etc and finally all have been approved and done, however when i try to go to cashier page where ever i try im getting re-directed to screen (im adding image below) , when i press the only button avialable (top right corner X) window being closed and thats it...
Please get some1 to resolve it, huge thanks in advance!

Have you tried to reinstall to see if that clears up your issue?

Thanks

Hi, I also have an account verification issue. The same as everyone else, can't get my address verified.

I even decided to pay a goverment agency to provide me an official proof of residency certificate in english. Its in .pdf form and also has an instructions to verify its legitimate. Is the .pdf form the problem ?

Username T0x1cEx .

Yes , i cleared all cache cookies etc ... Still same...

Thanks

Can I please have your poker user name?

got this message, @888rep?

They did not approve my state issued proof of residency in english that I paid money for that had dates and that was verifiable with english instructions. Its a good enough document for foreign goverments but I guess not good enough for 888.

So this is the email I was given to:

"Thanks for sending your documents.

The document you have provided did not pass our standard security checks which is why we need you to send us a new one.

Help us complete these checks by simply sending your:

*Proof of your registered address issued within the last 6 months

*Bank or Credit Card Statement (please block out your card number)

*Utility Bill
"

Does that email mean I should send all of those 3 things ? Or just one , because you can only upload one at a time. And can the documents be in other languages than in english because I live in a non english speaking country so my utility bills for example come in my countries language and I have yet to find a utility bill I receive that I can request in english. Also are .pdf formats good ? Ive send two different utility bills in .pdf in my native language and have been denied.

Thank you for your help.

`It's being checked now and they will contact you with a result soon.

Regards

Hi 888Rep:

I got a replay from operation teams yesterday, but they still asked me to upload a proof of address, without any explanation. This was the third time I recieve the same reply.
Anyway, I have done it.
I am wondering is there any other problem with my case. Why they repeatly asked me to send the same document even after I had done it?

Best regards.

There are many brazilian players online atm.

It is happening with standard NL Holdem cash tables. And yes, it have been started after last software update.
I cleared cookies, junk etc. Installed fresh 888 client - and still the same bug.

I have sent your feedback over for you,.

Regards

now appears" witidrawal is not available.

unfortunately it seems there is no available payment method for your withdrawal

***

I talked to support and they said they would only be able to send me withdrawals through a bank account... and I never made a deposit through a bank account, I only did it through astropays and ecopays! unbelievable

Can I please have your poker user name so that the tec guys can contact you directly?

Thanks

I sent this over for advice for you but there are a lot of ways to deposit that you can't make any withdrawal back to.

No I don't believe so.

Regards

Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,

Thank you.

FYI,

To clarify, member needs to meet our verification requirements, it must:

Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.

If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.

Kind regards,

Hi Rep:
I got the latest reply from operation teams today. Thank you for what you have done.

However I have a problem here :
They ask me for proof of my current address and emphasize that it must be from China. But I moved from China to US serveral months ago. I am living in US right now and planing to live here in the next few years. I have my apartment lease argreement and bank statement to verify my current address in US but all the documents are definetely from US NOT from China. I also could provide my passort and visa to prove my legal residence in US. But I think that it is nearly impossibe to get a US address proof from China.

I fully understand the complexity and difficulty of my case that I registered the 888 acount in China but I am not living in China right now. Please provide some instructions to fix this problem.

Sure, - Ch355pl4y

I sent this over to be checked for you.

Regards

The issue here is that we only supply poker in the US for a couple of states as that is what the government allows us and you would actually have to live in the said states like New Jersey for instance. Any way I have sent your issue over so they should contact you about it at some point.

Regards

Actually I just need someone to clarify which proof should I submit? The proof of my current address in US or the proof of my previous address in China.
The operations team just kept ask me to submit the proof of my current address from China, so I am totally confused.
How could I get a proof of US's address from China?

If you are living in China then send detail from there but if you are living in the US then send details from there. You can't be living in 2 places at the same time clearly.
There are completely different regulations for either country.
Regards