[888poker] (ROW) Official Players' Thread

Sent this over for you.

Regards

Hello , name account 888 is Viktor435
today i again send bank statement and photo mi card ....

Hello, I need help with verification.
Poker user name - SangNoir21
Upload a bank statement in Ukrainian - result Bank Statement - File can't be used.
Tried to upload a bank statement in English - result Bank Statement - File can't be used.
Upload a photo of a state-issued passport - result Passport - File can't be used.
Thank you in advance for your reply

Credit when credit is due...got my id confirmed and got my withdraw as well.

Anyone having problems I suggest chatting with the ai bot. It might spill out whats the issue.

Hello, yeah it seems so. The thing is, when I tried to log in it did not let me in. I assumed it is cause of this E-mail I got. Now I am able to log in, so it is fine, thanks for help.

Regards

I have sent this over for you guys.

Regards

From support below,

We would also appreciate if you could remind the member of the following tips when submitting their new POA:

Ensure that the document includes full details and is not cropped. All edges must be clearly visible.
Request that the biller or bank provides an English translation of the POA if it's in another language.
Submit the original file, not a screenshot or a scanned copy.
These steps will help us process the document efficiently.

Thank you so much in advance.

Kind regards,

To be honest, I don’t understand what the problem is? I register for Luxon Pay online by providing a person and the same documents, there is an Iban account in the statement, you can easily check who the account owner is, what is your problem?

Hi Rep:
They haven't re-contact me about it. And I found another problem : when I logged in https://www.safe-cashier.com/#!/VerifyId, my balance was left $0.01. I don't know what happened, I have done nothing just kept uploading various documents whether was original or tranlated in english, hoping to get verified.

Hey I'm only the messenger here ok.

Just reading their mail and this is what they wrote,

Upon reviewing member’s case, I can confirm that their previously submitted proof of address did not meet our verification standards. While we understand the effort they’ve invested in this process, we must ensure that all documents meet regulatory and security requirements.

To clarify, we require a valid proof of address that includes the following:

The document must be clear, legible, and unedited.
It must display member’s full name and address exactly as registered on the account.
The document should be issued within the last three months and come from a recognized institution, such as a bank statement or utility bill.
To assist further, we’ve sent member another email outlining the specific requirements. We are waiting for member to provide a new document that aligns with our guidelines. Once we receive a valid document, we will process verification promptly.

If you need more details or assistance, please let us know.

Kind regards,

Hi REP:
The email you metioned above was sent to me on Nov, 27th. Thas was why I asked in the previous thread: whether the "unedited" means I should NOT translate the document in english to keep it original. I have got any reply since then. Anyway, I sent the original document 2 days ago and still got no reply right now.

That will more than likely be on Monday as a lot of staff are off for the weekend.

Regards

this is not for you this is for 888, you are doing a good deed, thank you.

Good afternoon! I'm writing to you again. I ask you to assist me in returning my money in the amount of 1125 US dollars, which they do not want to pay me since October 10, 20024. And in stopping the circus with verification, which I have passed twice!!! To the letter I attach screenshots about the unfulfilled transaction and about passing the verification.
With respect.

I sent this over to be checked for you.

Regards

No worries.

i dont understand whats going on

I have just queried this for you.

Regards

Hi REP:
I received a new email last night, but the content was was similar to last, something like:

"we regret to inform you that the document you provided did not pass our standard security checks"
"Your proof of address must:
Clearly display your full name and registered address (matching your account details).
Be issued within the last 6 months (older documents will not be accepted).
Come from an official and recognized source, such as:
A bank or credit card statement (ensure your card number is hidden).
A utility bill (electricity, water, or gas).
Additional Guidelines
Ensure the document is original, unedited, and fully visible, with all edges showing.
Screenshots or partial scans will not be accepted"

I'm confused as to why your system kept rejecting my files, which were issued just last month and contained all the required information, including my name and address. The only difference between this submission and my previous one is the language; this time it's in original Chinese since you required the document unedited, while the last one was translated in English.
Could you specify exactly which rule my file has violated so that I can make it.
Otherwise, I can only keep guessing what the problem is. For example, before, I thought it was the problem caused by translating it into English and modifying the file. This constant back and forth is a huge waste of time and incredibly frustrating.
Now, I'm wondering if it's due to a mismatch between the address on my file and the one I registered with seven or eight years ago. My address has changed since then, and I can't remember if I updated it in my account, and given that your company has ceased operations in China where I registered and US where I am living right now, I could not even log in the 888 app right now, and the verification platform is not accessible to update info. So what am I supposed to do? I need clear instructions from you. I am totally stuck by that

Hello. Why don't they accept my extract from the register of the territorial community?
The data specified in the document matches the data specified in my profile on 888poker.
Why don't they accept my extract from the state bank where all the necessary information is also indicated and which also matches the data specified in the profile on 888poker?
Why don't they accept my photo of a valid state passport?
Thank you.

Question to cash regulars:

Do you see how amazing amateur players are running in all-in situations ? Normal percentages are not working here at all. It amazes me. I know variance, bla bla bla. But played 40k hands , and nothing changes.

FYI,
I sincerely apologize for the frustration and inconvenience caused regarding member’s pending withdrawal and verification process.

We’ve reviewed this case, and it appears the delay is due to restrictions with payment methods in Belarus. To proceed with member’s withdrawal of $1,125, we kindly ask member to respond to the email we’ve sent, confirming their preferred payment method. This step is essential to ensure the payment is processed smoothly given the limited options available for their region.

Kind regards,

I sent this back to them and apologies as that's all I can do for you.

Regards