Holdem Manager Support

Position=Cutoff AND FirstRaiserPosition=Cutoff

The hud doesn't show up for HEM3 recently? I don't have an active subscription of HEM3 and hud doesn't show up on stars?

This is most likely due to your expired Support & Maintenance (S/M) plan and you using an old version of HM3. I have no way to know that for sure but you can check our release notes and read all of the details since your version to see if there were HM3 updates relevant to your issue at Pokerstars. Our release notes are found here - https://kb.holdemmanager.com/knowledge-b...

Unfortunately, I can not provide technical support if your Support & Maintenance (S/M) plan is expired and you are using an old version of HM3. If you renew your S/M and still have HUD issues please see our HUD Troubleshooting Guide here - https://kb.holdemmanager.com/knowledge-b...

Regards,

Fozzy71
Customer Support
Hold'em Manager

I was using a very old version of HEM3 but then installed updates and now it's on version 3.1.37.0.

It then ask if I wanted to backup database and update or update or cancel? I picked backup database and update but it seemed to have did the backup really quick? That didn't make any sense. I have a huge database of over 1 million hands or so.

It now says I'm using the free version and limited to 500 hands. Now when I click on my tournament results, it seems like all of it completely disappeared except for one day? When I clicked on overall which shows my tournament stats, it shows 500 hands only. Does that mean only when I renew my subscription, then everything will be normal?

Yes, the only thing I can suggest is that you update and renew your Support & Maintenance (S/M) plan.

The 'Free' license limits you to 500 hands of micro-stakes visible in the reports, and limits the HUD to 1 table of micro-stakes - https://kb.holdemmanager.com/knowledge-b...

Once you pay for the new Support & Maintenance (S/M) plan and restart the HM3 client and server to let HM3 check our license server those limitations will be removed. You should then be able to see all of your hands and use the HUD on more than 1 micro-stakes table according to your license stakes.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Okay I renewed my HEM3.

I'm curious but does this updated HEM3 version use less resources than the older version from a while back or it's the same? I was using the old outdated HEM version for a while.

I have no idea what version you were using previously but there have likely been hundreds of updates since whatever version you were using. Most of those updates were general bug fixes related to site updates, but there were certainly a handful of performance related fixes in that time as well.

I have no way to know for sure if you will see improved performance, or less RAM use, etc. with your specific database. From what I recall you had a very large (lifetime) database that you insisted on using for live play. If you are still/currently having performance issues when multi-tabling live I would suggest you create a smaller database of only your recent 'X months' of hands for live play with the HUD, then periodically import the hands to your large lifetime database only when you need to review your much older lifetime hands and results without the need for a live play HUD when nulti-tabling.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hello,

I have a question. Hold em manager works fine, but I can't see my raw hand histories in the history folder, even though I have set my stars settings to save for 9999 days.

Does HEM destroy the raw files after importing them?

Thanks.

No, of course not. None of the popular trackers/HUDs 'destroy' the original files, they archive them.

- All original hands that are auto-imported get moved to an archive for performance reasons.
- By default, your \HM3Archive is in C:\HM3Archive, but you may have configured it anywhere in the HM3 - Tools - Settings - Import menu - https://kb.holdemmanager.com/knowledge-b...
- The archive should be organized by \Network\Year\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2022\07\23) by default.

Regards,

Fozzy71
Customer Support
Hold'em Manager

How do I buy notecaddy products in hm3, it's impossible dude
Where i buy huds and stuffs ?
the site of notecaddy protools doesn't work