[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
*
Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
*
In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
*
Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
*
Edit/MH: Previous thread.
Hi Rep:
I haven't heard back yet. Could I send the document to you to check what's problem in it? In my point of view, everything is pretty simple and clear on that. I don't understand why the operations team is dragging their feet on the validation.
No please don't send me any documents but I will send them a reminder now.
Regards
Hi Rep:
I haven't heard back yet. Could I send the document to you to check what's problem in it? In my point of view, everything is pretty simple and clear on that. I don't understand why the operations team is dragging their feet on the validation.
From support,
We are still waiting for the member to submit their documents. Kindly remind them that the documents must be clear, complete, and fully visible, with no parts covered or obscured.
Thanks
At Snap tables even if i have ''wait for big blind'' is on, i still have to post big blind even if software puts me on utg.
This bug has been many years at 888. Is it possible to fix this for next updates?
FYI,
In SNAP Poker, a fast-fold format, the traditional rule of waiting for the big blind to reach your position before entering play works differently compared to regular tables.
This is because SNAP Poker pools players into a dynamic system where you're instantly reseated at a new table with different opponents after every fold. Due to this constant reshuffling, the concept of "waiting for the big blind" is bypassed, allowing players to jump into the action immediately without delays.
This design ensures a seamless, fast-paced experience, minimizing downtime and maintaining the core appeal of SNAP Poker.
Kind regards,
Hey, 888 rep.
I would like to inform you that my case has not moved forward. I would be very grateful if I could at least receive the information what's wrong with my documents so I could send the proper ones.
Regards
From support below,
Unfortunately, we can’t process them because they’re not in English.
To move forward, member needs to get an official English translation from the institution or a professional service. Make sure it’s stamped or signed for verification.
No need to resend the rejected documents—we’ve already emailed member with the next steps.
thank you,i hope i can get some solutions. The last telephone chat guy didnt have a clue.
for the record i have already tried logging on my my laptop,phone,my wifes pc,her phone. so its not cookies or anything like that.
Support said they sent you an email on January 25 so can you please confirm if you received it?
Hello!
I have not been able to withdraw money to Luxon for a month.
I am from the Republic of Belarus, and as you know, 888 has been suspended for a month now. And so we asked to withdraw money. But support only promises to sort out the situation and does not respond. Deal with this issue. My nickname: psytorch
From support below,
We sent an email to the member on January 22, 2025, regarding the security check. We need the member to respond to it so we can proceed with assisting them with their account.
Thank you!
Kind regards,
Hi thanks for passing on the info that you did, i got a response that says to first try different browsers and get back to them if i still need help as they have contacted the technical team.
I have already tried the different browsers,resetting cookies etc. i just tried again to make sure and the same error code popping up.
Can you let them know via a message so we can get the technical team involved asap.? (289394)
many thanks
raven
From support,
We are still waiting for the member to submit their documents. Kindly remind them that the documents must be clear, complete, and fully visible, with no parts covered or obscured.
Thanks
Hi rep:
OK, fine. I'll send the document again through cashier portal. Actually, I relied the opreation team by email with my documents at the begining of this month.
Account name: DiosTeAma
My account got freezed for " card verification" 2 months ago, i have sended screenshots of the "virtual card" i've been using , and they never got back to any of the mails.I've tried all the methods.
Support said they sent you an email on January 25 so can you please confirm if you received it?
Hi,i did receive a response and they asked me to check it wasnt the browser or cookies etc. I have let them know i have tried that multiple times including today and i still get the same error code.
I really hope they can get the technical team involved as i have seen that others have had this error code problem.
Thanks for your help so far.
Holy cow, a lot of work for the 2+2 88 rep :lol:
Will high stakes be reintroduced to PLO? As it has been to NLHE? At least add like 10-20?
Hi rep, I have got nothing in my email as well. Can you please provide me more information?
Hi rep, I have got nothing in my email as well. Can you please provide me more information?
From support,
I’ve sent an email to the customer outlining the required documents to proceed with clearing the account restriction.
Could you also reach out to the member to confirm if they have received it?
Regards
Hi,i did receive a response and they asked me to check it wasnt the browser or cookies etc. I have let them know i have tried that multiple times including today and i still get the same error code.
I really hope they can get the technical team involved as i have seen that others have had this error code problem.
Thanks for your help so far.
888rep. can you remind them to keep this moving. they havent got back to me since i replied a few days ago letting them know i have already tried different browsers etc and to go to the technical team now to find a solution.
im really keen to keep it moving forward now i have some momentum
Love the new HUD feature,
I have not received any email regarding any document requirements. Please can you tell them to send me an email?
Hello from 888poker,
888poker Unveils Brand-New Built-in HUD for All Players!
888poker is revolutionizing the game with its brand-new built-in HUD (Heads-Up Display), now available on PC, mobile, and in-browser!
This free tool provides key stats like VPIP, PFR, and 3-bet percentages to help players refine their strategy.
With the 888poker Gameplay HUD, you can gain insights on opponents and elevate your game instantly.
Try it today and maximize your poker potential!
Click here for more information.
