[888poker] (ROW) Official Players' Thread

Hi,can somebody help me with the same issue? I requested withdrawal to neteller on april 15th and it is still awaiting process. My support ID 785657655 . Contacted live support multiple times,was asked to send different documents,few times I was told that it will be in 3 business days. But still it is awaiting confirmation

Good day, how long does the verification last, not a single letter has arrived to the e-mail recently, is it worth re-sending the documents? Thank you for your help. Nick Umorka

Sent over a reminder for you guys.

Regards

Please note there has been an issue whilst applying your withdrawal payment. Please check your emails or contact our Transactions Team directly at [email][email protected][/email] to resolve this matter.

Thank you for your continued patience while we’ve been reviewing your withdrawal request.

We would like to inform you that we recently attempted to process your payment to your Neteller account. Unfortunately, the transaction was not completed due to an unexpected issue during the process.

Please rest assured that we are already working on reprocessing the payment to the same Neteller account, and we are doing our best to ensure it is completed as quickly and smoothly as possible.

We appreciate your understanding, and we’ll make sure to keep you updated as soon as there’s any progress or once the payment has been successfully sent.

If you have any further questions in the meantime, feel free to reach out.

Kind regards,
888poker Customer Support

are you guys having this same answer???
it's been over 2 weeks been rejected, but some guys having issue on skrill others neteller..... any other methos having issues??

Dear Raimondas,

Thank you for your patience while we reviewed your recent withdrawal attempts.

We’re very sorry to inform you that we’re unable to process withdrawals via Neteller at this time, as your last two attempts were unfortunately rejected. Additionally, bank transfer is not currently available on your account.

At the moment, the available withdrawal options for you are Skrill and VISA. In order for our system to recognize these methods, you’ll first need to register them by making a minimum deposit from your 888poker account. Once the deposit is complete, the method will become available for future withdrawals.

Please note that you will still be able to withdraw the deposited funds afterward, as long as there are no pending gameplay requirements.

We understand this may be inconvenient, and we’re here to assist you every step of the way. If you need help registering a new payment method or have any questions, please don’t hesitate to contact us.

Regards
Customer Service Team
888poker

I requested withdrawal on april 15th to neteller as it was available option for me. On april 23rd I even made deposit that it will fine for withdrawal for sure. Now after 3 weeks I need to deposit again from Visa to be able to withdraw to it. I am afraid my Visa will be not good for withdrawal also

Greetings from margarcia09, my username on 888.com is margarcia09. They won't let me log in because they tell me my account is disabled in Nicaragua. I need to know what's happening with my funds, which are around $850. Please help me.
Regards

They already said you can't withdraw via neteller so please make a minimum deposit with Visa and according to support it should be allright.

Regards

Sent this over to be checked for you.

Regards

they keep just sending this via email.
I've called and contacted 3 times neteller and neteller is fully operatioanl and nor have any issues...
So it is on 888poker side technical problems??

"
Thank you for your continued patience while we’ve been reviewing your withdrawal request.

We understand your frustration, especially given the time that has passed. We’d like to sincerely apologise for the repeated delays and for the inconvenience this has caused.

As mentioned previously, our initial attempt to process the payment to your Neteller account was unsuccessful due to a technical issue. Please rest assured that this has already been escalated to the relevant team, who are actively working to ensure the payment is reprocessed successfully.

We completely understand how important this is to you, and we’re doing everything we can to have this resolved as soon as possible. While we’re unable to provide an exact timeframe just yet, please know that you will be notified immediately once the payment has been successfully sent.

In the meantime, if you have any further questions, feel free to reach out—we’re here to help.

Kind regards,
888poker Customer Support
"

did anybody get this solved?

endrek,

this

. Thank you 888 Rep! Problem solved.

Nice one.

mine still keeps just sending same email
and popping up the same popup when I open the software wtf

Please note there has been an issue whilst applying your withdrawal payment. Please check your emails or contact our Transactions Team directly at [email][email protected][/email] to resolve this matter.

there is no live chat support anymore
and seems everytime you sent this over for me they send me this email:

Thank you for your continued patience while we’ve been reviewing your withdrawal request.

We understand your frustration, especially given the time that has passed. We’d like to sincerely apologise for the repeated delays and for the inconvenience this has caused.

As mentioned previously, our initial attempt to process the payment to your Neteller account was unsuccessful due to a technical issue. Please rest assured that this has already been escalated to the relevant team, who are actively working to ensure the payment is reprocessed successfully.

We completely understand how important this is to you, and we’re doing everything we can to have this resolved as soon as possible. While we’re unable to provide an exact timeframe just yet, please know that you will be notified immediately once the payment has been successfully sent.

In the meantime, if you have any further questions, feel free to reach out—we’re here to help.

is there any real solution?? I dont understand what is the problem for withdraw....

they told me 24h will be solved ... let's see...

pro tip:

try clearing caché and reopening couple times the software if you want to have the online chat... they do have one... but it just takes 20 times trying to bring it up working fine ^^

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We'd like to let you know that your recent withdrawal was declined.

No worries, we'll reprocess your withdrawal via Wire instead. To do this, please send us your active bank details along with the following document/s to quickly and correctly process your funds:

1. A copy of your recent Bank Statement issued within the last 6 months
2. A copy of your valid ID (please disregard if you have sent this previously)
3. Your bank details such as:

• Account Holder's Name:
• Bank Name:
• Swift Code:
• Bank Account Number:
• Country:

this is their new answer, why can a neteller withdrawal be declined??
I've contacted neteller 3 times and they say it's all working fine.

If I send them my bank account, they will send it in MXN (mexican pesos), so they will apply this high fee of 4%+, that 888poker applies on currency exchange...

That's why my only method that works fine on 888poker is Neteller...

Any solution 888rep?? Or why this is happening?
My neteller account is working fine on ipoker, ps.com, etc , depositing and withdrawing...

nice software update! Lobby refreshing is a complete mess :(

I got same

Sent over for you guys.

Regards

Online chat said, 24h, 48h passed and nothing happened still...

So I''ve just opened another electronic bank similar to neteller... and deposited to 888poker to see if it works for withdrawing via this bank.

Let's see if it works for withdrawing, since no solution is being found.. and almost 3-4weeks have passed.

just tell them to speed the withdraw 831846072571
and cancel the one that it has been rejected for still unknown reasons for 4 weeks.
The rejected withdraw is 828335075054 , just tell them to give my money back to my account asap! Because the money is gone and doesn't even give me the opportunity to reverse it.

thank you....
this is being really tedious ...
hope they improve this for next one... or seems to me , we have to start worrying about payments...
ty 888rep, you are the boss always

This should be ok now.

Regards

can you explain me why my neteller account is beeing removed??
I just deposited and withdraw perfectly to pokerstars.com,. ipoker.com and winamax

why 888 decided to close my neteller account?

also my funds haven't been returned to my 888 account.

As explained, I dont want to withdraw via bank transfer because 888pokeer withdraws via the base currency of the country of residence.
In this case, I am Mexican, so they will withdraw in MXN, which applies a 4.5% currency exchange that 888 applies (plus all the rake we've payed...)

I've tryed a new method, so I would like my funds back from the withdraw rejected, and asap the new withdraw so this method finally works.
because this is super frustrating, i dont understand how hard can this be.

I play 5 sites, I use neteller on 4 of them and none has given me any problem or issue.
I've been waiting for almost a month for 888 to process a withdraw...plus the time invested here... it makes no sense or not good promotion to keep players happy honestly...

I thought you could choose the currency used for a withdrawal? If that's still the case, then there are earlier posts in this thread that explain the process; like:

if your bank process usd the currency exchange might be done by your bank.

In my case, I live in Mexico, I am mexican now, but my bank is based in Gibraltar, so they don't accept this bank.
So my only methods were neteller usd, or skrill euros. So if I use skrill euros, they apply like a 4%+spread on 888...

its not like PS that you can change with a small spread, and then cashout with no fee in any currency...
Or am I missing somehting?

edit : i've checked the post, and as said, if you bank can process usd, will apply lower fee there... But 888 is quite annoying with bank base.
I have a poish bank, a Gibaltrar and a UK one but I have residence in Mexico, so none of those were valid for 888 xD so...