[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several mile
Hello, my withdrawal has been processing for more than 2 weeks now, all my documents are ok and have been verified, im trying to contact support but i get in a non ending loop with the AI assistant via chat, can you please help me?
FREEUP THE FREEROLLS
CPT Pugwash tring to plug his sinking ship
The account was unfrozen, but I didn’t receive any email about it, I found out by accident. However, the Luxon option for withdrawals disappeared, and I need help to get it back. Thank you!
Support from 888 sent me to Luxon, saying the issue is on their side. Luxon checked for 3 days and said everything is working fine on their end, the account is okay, and there are no restrictions. I wrote back to 888 about this, and they were like, "Well, something in the system isn’t working" (that's it, nothing about how and who gonna fix the issue). I really want to restore the full connection of Luxon to the account, especially since it’s already confirmed the problem is on 888 side
screenname: urlovinarms
Support from 888 sent me to Luxon, saying the issue is on their side. Luxon checked for 3 days and said everything is working fine on their end, the account is okay, and there are no restrictions. I wrote back to 888 about this, and they were like, "Well, something in the system isn’t working" (that's it, nothing about how and who gonna fix the issue). I really want to restore
Sent this over for you.
Regards
This is my third email. You keep sending me the same email. I've responded to your request three times, and unfortunately, nothing's happening. I'm asking for a solution. I haven't been able to unblock my account for a year. You haven't explained the reason, and my emails to you in response are being ignored. I'm from Ukraine, and my email is [email]****[/email].
Please send me an email with a response regarding the verification stage. I have responded and provided payment information in response to your request.
This is my third email. You keep sending me the same email. I've responded to your request three times, and unfortunately, nothing's happening. I'm asking for a solution. I haven't been able to unblock my account for a year. You haven't explained the reason, and my emails to you in response are being ignored. I'm from Ukraine, and my email is [email]****[/email].Please send me
Sent this over for you.
Regards
Hello,888 rep!
My nickname is IqBelowEv
I have no idea what to do. I HAVE NOT BEEN ABLE TO VERIFY SINCE AUGUST.
I'm sending you a list of how many times I've tried to verify my account and kept getting rejected:
I also tried writing in the live chat and on Reddit, but I'm still getting rejected. I've already sent you two statements from apartments and two statements from different banks. I can take a photo with your website turned on and my username against a sign with the name of my city and address, just let me know.
I also spent two hours chatting with the live chat (if possible, read the conversation) and sent four files with bank statements and rent receipts. They told me to expect emails – I've been waiting for five days, and not a single file has been verified.
If I deserve the support you describe, please take action.
It wouldn't matter if there was no money in the account.
I hope for your help, thanks in advance
Regards
Hello,888 rep! My nickname is IqBelowEvI have no idea what to do. I HAVE NOT BEEN ABLE TO VERIFY SINCE AUGUST.I'm sending you a list of how many times I've tried to verify my account and kept getting rejected: I also tried writing in the live chat and on Reddit, but I'm still getting rejected. I've already sent you two statements from apartments and two statements from differe
Sent this over for you.
Regards
Hi 888,
My account name is: cernavska.il
I am trying to verify my account without any success.
ID has been uploaded to cashier. Bank statement has been sent to operation team. I also sent it with your contact form on 888 website. (It is impossible to upload it in cashier)
The only message I get is autoreply about 72hrs.
3 weeks gone, no messages, no instructions. Can you please help somehow?
Thank you!
Everyone should try asking their own chat ai bot if problems getting verified.
888 held my 2k for almost 5-6months.
never give up boys you will get verified eventually maybe 36 more e-mails
Hey,
can you please send it over to the game integrity team, the players in the screen shot joined 25nl snap table, and did collusion/chip dump until player I3eliu2090 reached around 600BBs and then they left, player A bets 99 bbs, player B goes all in for 100bbs, Player A folds leaving him 1 bb, and on repeat. ty. game was played 27th October 11.53 EET.
Software update failed with error message "cannot extract resources". Has this happened to anyone else?
A re-install did fix it though.
since last update, HM3 can`t grab hands...
anyone knows a fix for this?
Hello!
I have submitted all the documents several times, but my account is not verified, I cannot pay out because of this. The AI helpdesk cannot help me.
My username: tomekko1
Hey 888rep, can I log in and play from Malta if I'm normally in Great Britain? For a short period of time since it's just a holiday. Just wanna check so my account doesn't get snap banned and my balance confiscated.
Hello,888 rep!
My nickname is lero.cabeca
I have not been able to verify my address.
I send:
- Internet bill
- Credit card bill
- Statements from 2 banks
And yet my account still hasn't been validated.
All these documents follow the prerogatives of 888poker, they have my name, address on the document and the date of issue is less than 6 months old.
Hi 888,My account name is: cernavska.ilI am trying to verify my account without any success.ID has been uploaded to cashier. Bank statement has been sent to operation team. I also sent it with your contact form on 888 website. (It is impossible to upload it in cashier)The only message I get is autoreply about 72hrs.3 weeks gone, no messages, no instructions. Can you please help
Hey,can you please send it over to the game integrity team, the players in the screen shot joined 25nl snap table, and did collusion/chip dump until player I3eliu2090 reached around 600BBs and then they left, player A bets 99 bbs, player B goes all in for 100bbs, Player A folds leaving him 1 bb, and on repeat. ty. game was played 27th October 11.53 EET.
Hello!
I have submitted all the documents several times, but my account is not verified, I cannot pay out because of this. The AI helpdesk cannot help me.
My username: tomekko1
Hello,888 rep!My nickname is lero.cabecaI have not been able to verify my address.I send:- Internet bill- Credit card bill- Statements from 2 banksAnd yet my account still hasn't been validated.All these documents follow the prerogatives of 888poker, they have my name, address on the document and the date of issue is less than 6 months old.
Sent over for you all.
Regards
Hello, username GRRRRRR108, I just deposited 1000 USD with interac e-transfers ( im canadian).
I send the money, yet I dont have anything in my account and I see in my deposit history it is cancelled ?! Can you help me with that?
transaction confirmation id : 884674711489
hey 888rep.
since your last update, HM3 can`t grab hands...
anyone knows a fix for this?
I'd like to share a successful case. My 888poker withdrawal to Luxon was stuck on October 21st. Yesterday afternoon, I posted on the official 888 Reddit channel, and within two hours, their ambassador contacted me via private message. I gave him my first and last name and my 888poker nickname. This morning, the money from that withdrawal, and even from the second withdrawal on October 26th, was in my Luxon account!!! Excellent support! I'm impressed!
Hello 888rep
My nickname: IqBelowEv
Nothing has changed since my previous message. Once again, I’ve spent about two hours chatting with a live support agent - and still, nothing has been verified. All of my documents keep getting rejected, and the agent disappeared without even checking the last document I submitted.
I’ve attached screenshots of our conversation below.
Could you please check and let me know why my documents keep getting declined?
I have already submitted around 10 different documents - including bank statements, apartment utility bills, and a TV+Internet bill. I have nothing else to provide.
When I first registered, I accidentally made a typo in my first name. I’ve already discussed this with a live chat agent, and we verified my account together - the agent confirmed that the correction was made, but my profile still shows the wrong name.
My correct name is Taisiia, not Taiisia, as it currently appears in my personal information. You can verify this by checking the ID document I uploaded earlier - it clearly shows the correct spelling.
At this point, I really don’t know what else I can do and I’m just waiting, hoping for your help and understanding.
Kind regards,
IqBelowEv
Hello 888repMy nickname: IqBelowEvNothing has changed since my previous message. Once again, I’ve spent about two hours chatting with a live support agent - and still, nothing has been verified. All of my documents keep getting rejected, and the agent disappeared without even checking the last document I submitted.I’ve attached screenshots of our conversation below. Co
Resent this back to them.
Regards
Hello, 888rep.
I received an email from you saying that you wanted to withdraw from my account money and asked for my Skrill details - I sent them to you, but it’s been about three weeks now and the money still hasn’t arrived.
Is this a normal delay or inaction on your part? I’m counting on your understanding. I’m attaching screenshots from my email below.
Sincerely,
MrWheelChair
