[CoinPoker] - Official - Bringing the Game Back to Players

Can anyone explain this?

I have contacted support and it has been over a week without an answer. Customer no support is spot on.

Hand History driven straight to this forum with DriveHUD 2 Poker Tracking Software

PL 5 Card Omaha 0.02(BB)
BTN (87BBs) [VPIP: 36.2% | PFR: 20% | AGG: 24% | Hands: 884]
SB (275BBs) [VPIP: 89% | PFR: 45.6% | AGG: 25.7% | Flop Agg: 27.3% | Turn Agg: 28.4% | River Agg: 28.2% | 3Bet: 6.5% | Fold to 3Bet: 2% | 4Bet: 10.2% | Hands: 435]
HERO (163.5BBs) [VPIP: 35.8% | PFR: 6.3% | AGG: 15.3% | Flop Agg: 14.6% | Turn Agg: 20.7% | River Agg: 16.4% | 3Bet: 4.4% | 4Bet: 54.5% | Hands: 18884]
UTG (100BBs) [VPIP: 31.4% | PFR: 19.3% | AGG: 29.9% | Hands: 295]
HJ (185BBs) [VPIP: 26.2% | PFR: 21.1% | AGG: 22.3% | Flop Agg: 20.4% | Turn Agg: 25.2% | River Agg: 30.3% | 3Bet: 8.8% | 4Bet: 27.5% | Hands: 2339]
CO (105.5BBs) [VPIP: 44.9% | PFR: 15.3% | AGG: 27.8% | Hands: 212]

Dealt to Hero: A♥ A♣ K♦ 8♠ 4♥

UTG Folds, HJ Raises To 3.5BBs, CO Folds, BTN Folds, SB Raises To 11.5BBs, HERO Raises To 38BBs, HJ Calls 34.5BBs, SB Raises To 152BBs, HERO Raises To 163.5BBs (allin), HJ Calls 125.5BBs, SB Calls 11.5BBs

Flop (490.5BBs): 3♥ 8♣ Q♦
SB Bets 111.5BBs (allin), HJ Calls 21.5BBs (allin)

Turn (623.5BBs): 3♥ 8♣ Q♦ T♥

River (623.5BBs): 3♥ 8♣ Q♦ T♥ J♥

Looks like you used all-in cashout after the flop. Are you saying you didn't click it (accidentally even) and it somehow applied automatically?
There's also a chance (haven't tested it) that pressing enter or space when the table is in focus will accept the cashout as well.

Just to add to this, and I don't know how Coin Poker's cash out feature works precisely, it looks like Hero hit the cash out button exactly on the flop. Hero was all-in for a total pot of about 490bb. Preflop Hero's equity was about 40%. On the flop Hero's equity was about 11%. On the turn Hero's equity was about 23%. To get the result of Hero getting 50bb would be from the cash out being used not on preflop or on the turn, but on the flop with 11% equity of a 490bb pot producing a 50bb cash out.

And the HJ won the heads up side pot with the SB of 42bb by being all-in for an extra about 21bb.

Definitely possible. I have had it before where i 4bet, and then called a jam when i definitely just clicked fold to the 4bet. The software sort of stuttered just as i clicked fold. It was a few weeks ago so dont know if they had patched whatever caused it. I never bothered writing to support because i thought their position would be either "well you wouldnt be writing to us if you won the pot" or would just say they cant be sure i didnt just play the hand like that, either way i thought my chance of getting reimbursed was 0.

Cash is always going to be more reg heavy. You really have to look for recs.

Tell me you don't understand variance without telling me. It feels way more wholesome than clubgg/bovada granted the players are better. Can't imagine what you would do or say if you ever ran 20-40 buyins under ev, instead lets focus on 11 show downs lol.

It seems the last couple days at HU i have been getting a lot less splash pots and a reg just asked me the same thing. It seems like the nerfed it for HU

I did use the EV cashout...the problem is what happened to the over 400bbs pot?
I got 50bbs the other player got 43bbs and the rake is 10bbs the EV cashout fee is 3% another 13bbs roughly. total pot was 533bbs. so who got the 400bbs+ ???

I just threw up in my mouth a little.

Cashout features seem so unnecessarily greedy for poker sites imo. I guess it's a standard now, but it definitely rubs me the wrong way.

Well, offering a cashout feature isnt greedy on its own.
There are sites that offer it without a fee, Coinpoker just decides to take 3% which is pure greed.
If a player thinks taking a 3% fee ev cashout is +EV they should basically just move down because its burning money...

Not so much concerned with the 3% fee as I am with the 400bbs in the pot that just disappeared!!!

BTW still waiting for days for an answer from customer support.

I mean. At least we aren't seeing 90/40 whales running up $10 to $1500 at 40PLO like I have seen daily on Gold. So there is at least far more integrity and less stealing going on Coin. That's just the reality of unregulated poker in the US in 2026 - every site is going to have issues.

Bare in mind I could have read this wrong but you went allin preflop and cashed out on flop. Someone else mentioned the math checks out on that, the other two went allin on the flop and HJ who was shorter stack won which explains the small amount they won as only the amount he had v the other plyr counts.

The Hero(yourself) actually would have won the pot if you declined the cashout, it looks like because you cashed out the other 400bb or whatever is forfeited.

I am not certain and more than likely missing or misinterpreting something here so by all means get supports help.

Not a fan of the feature but whatever, I choose to never use it.

It would be cool to see people posting how much rake they pay in their sessions across various games and stack sizes, so all of this can be made clearer.

NL200 – heads up – vs. standard 3-bet frequencies – no limp - RIP

50bb/100
(-10bb rake, -10bb EV splashes rounded)
= 30bb/100 of rake

I am not sure if the 15% rakeback is bomb pot discounted or not.
Either way, it would be 15bb/100 or 20bb contributed.

Final rake paid: 17bb, or 12.75bb.

I guess the numbers speak for themselves. RIP.

It's the display of the HH for you that is confusing the issue.

On the flop, SB bets 111.5BB, HJ calls 21.5BB. So SB pulls back 90BB, and side pot is actually only 43BB. The Pot on the Turn should show as 490.5BB pot plus 43BB side pot, or 533.5BB total. HJ wins the 43BB side pot and presumably pays 1BB rake to show his win of 42BB.

Hero wins the main pot of 490.5BB less rake. However, Hero has paid 3% EV cashout fee to receive only his 11% equity at the flop stage. This 3% is a bet/insurance between him and the House to always and only win the equity amount at the time of the bet, whether the Hero wins or loses the completed hand.

In this case, if the Hero wins the hand, the House pays the 11% equity to the Hero, and keeps the remaining 89% equity plus the 3% fee. If the Hero loses the hand, the House pays the 11% equity to the Hero, keeps the 3% fee, and pays the whole pot to the winner of the hand.

E&OE

Hey guys,

Regarding the 3% fee on EV Cashout: it's honestly an insult to the community. For a site that claims to be "pro-player," they are charging more than anyone else in the industry.

iPoker: 0%
Chico Network / GG Poker: 1%
PokerStars: 2%
CoinPoker: 3% (???)

It is a massive red flag that they are marketing a feature "designed to help regs and the ecosystem" while using it to sneak in a predatory fee. Between this and the recent disproportionate rake hikes, it’s clear they are just trying to squeeze every cent out of the players without any real regard for the game's health.

I’ve posted a complaint draft on the previous page of this thread. Please, copy-paste it and send it to [email][email protected][/email]. If we don't push back now against this "pro-player" facade, they’ll just keep bleeding our winrates.

Sorry for the miss calculation a little ommission.

Final rake paid:
(40bb/2)-10bb(race)-(0.15*20bb)=

7bb per 100.Per player.

There is some internal discussion of potentially reducing the EV cashout fee, if I get more news I'll report back here. It's a brand new feature for Coin amid a complete change in the client, and hasn't been at the forefront of our marketing, we have 1 tweet about it and it isn't on our /online-poker/features/ page or homepage, just an FAQ subpage so far. There's always internal debate on these topics, as with the rake. Coin is testing out different models for all aspects of the site. While the rake is higher now in April, the rewards are too as some posters here have said. It's still early days for CoinRewards, the rake and other features.

Don't the sites that charge a lower fee also restrict the situations in which the feature can be used, and that's part of the reasoning for the fee amount, as otherwise the feature is too open to exploitation. 35% equity, 50/60%, and 99%, in that order on your list. It's 99% on Coin too. The more the feature can be used, the more of a fee a site has to impose to mitigate various ways to exploit EV cashouts. You haven't mentioned that aspect yet - would you consider 2% fair with no equity restrictions, or would you want a lower fee and also be less able to use the feature? I will pass on any feedback there again.

where did all these player with names like "shifty897645321" come from?? a bunch of names with 10 random numbers included.... seems fishy, as I could see it being just a couple, but it's a lot

I play on 3 sites currently(Party, Bet365 and 888), 888 doesn't offer the feature so they are irrelevant. On Party I have seen players use the cashout at 93% equity so not sure what restriction you are mentioning.

Ipoker(Bet365) I am not so sure about as I don't play cash there but bringing Ipoker in as an example because they charge a 0% fee is ludicrous anyway because one has to consider they don't give anything meaningful to players anyway so can afford to dangle carrots like this.

The industry standard atm is probably somewhere between 1 and 2%.

Poker sites fee poker players to death and then try and tell the players that they are doing them a favor.

I'm sitting on the sidelines watching this new version of Coin Poker play itself out hoping for a new poker site worth playing. But new ownership seems to clearly have a high fee mentality to all aspects of the game. I doubt the high rake, high rake caps, high % ev cash out fee, etc. get changed. This will just be a slight of hand trick poker site trying to tell player, "but but we give a lot of rewards for all that rake we are taking." LOL.

If players don't choose a username at signup they receive an automatic one in that format. They're prompted to update it or keep the existing one in the client.

The final prompt is a pop up displayed on their third session.

There's been an influx of new players, earlier today we hit around 10k players online.

gotcha, thanks for the clarification