[CoinPoker] - Official - Bringing the Game Back to Players

I’m posting this because I’m trying to get CoinPoker to respond about my account and give me some kind of timeline.

My username is Be4vis. On June 1, I won the “₮15 6-Max Prime” tournament. The transaction shows the tournament winnings at 01 Jun, 2:52 PM. I finished 1st out of 198 entries. The prize pool was ₮2.5K. My winnings were ₮648.57, and my balance after the win was ₮653.88. The tournament reference number shown is 16502851780336708410389.

A few minutes later, at 2:59 PM, I tried to withdraw ₮653.88. The withdrawal was rejected. The message in the client said, “Due to a temporary error, the withdrawal couldn't be processed. Your money is safe and will be refunded shortly.” The withdrawal reference number is 1131650285178035114918281.

After that, my account was locked.

Support told me Security had emailed me, but I never received that email. I checked my inbox, spam, junk, trash, and recent email history. Security later said my Be4vis account was linked to an older account called hedgehog18.

I replied in the Security thread like they asked. I explained that hedgehog18 was my old account, that I believed it had been closed or was inactive, and that I cannot log in to it. Be4vis is the only CoinPoker account I currently use or can access. I also told them I am willing to verify my identity and close or deactivate the old account if that is what they need.

I also submitted the identity documents they asked for. Since then, I have not received confirmation that the documents were reviewed. I have not received a timeline. I have not been told what the next step is.

What bothers me is that CoinPoker accepted several hundred dollars in deposits into the Be4vis account from May 26 through June 1, including both crypto and fiat deposits. The account was allowed to deposit and play. The restriction only happened after I won the tournament and tried to withdraw.

I am not asking CoinPoker to discuss private account details publicly. I just want someone there to confirm they received my response and ID documents, confirm that my deposits, balance, and winnings are preserved while this is reviewed, and tell me what the timeline is.

I have screenshots of the tournament win, the rejected withdrawal, the reference numbers, the deposit history, the Security email about Be4vis and hedgehog18, and proof that I submitted identity documents. I will redact personal information before sharing anything publicly.

I guess Coin Poker has no comment on this. Imagine that. This organization has zero accountability. Hundreds of people on this blog with money STOLEN. Its a criminal organization. Dont be fooled.

Hi they'll be in the process of reviewing your docs, and once they have then they'll reply. An average sort of timeline is around 5 business days for multiaccounting cases but it depends on the case.

5 days? Is your company still operating in the dark ages? of course during that time i'm free to go lose all that money just not withdraw it. This is incredibly disconcerting to have my withdrawals just blocked and have absolutely no way of communicating with anyone live. Your company has been set up like this on purpose and that level of service is simply unacceptable when you take money in deposits then prevent withdrawals. How can your company justify this behavior? Also my other account is closed. It was closed by support by my request. I never had two accounts open simultaneously.

Thanks for all the support, I remember you from the Thailand thread years back although I don't think we ever met.

The idea with higher rake (and higher rewards) was exactly this, to make the site softer, it has allowed us to expand our marketing and acquire more recreational players like this in certain regions of the world. And the site has much higher traffic now than before. It's the model that works, as Zinhao said when we first announced the rake changes https://x.com/zinhaooo/status/2029024181...

The site is doing fine, and it's good to see that the thinking players recognize this and have stayed with us. WPM also had record traffic for tournaments and we paid out way more than the $25M in GTDs.

You multi-accounted. Saying you closed the other account does not automatically erase the issue, especially if the site still needs to review the account history.

Also, four hours passed and you’re already calling it a scam because nobody replied instantly on a third-party message board. They gave you a valid response: up to five days. That seems normal when a human has to review the account and make a decision.

And honestly, we’re talking about pennies here. If you cannot stop yourself from losing it while you wait, that is not really on them. Keep us updated though.

That's an industry standard timeframe, on some poker sites it can even take up to 14 days. From a quick look both of the accounts you mentioned have been active in tournaments in late May? You can communicate with us live over X in DMs if you wish, and we've replied here within hours. Thanks for your patience while this is investigated.

More worrying is this “obvious multi accounting” with both accounts active has been allowed and only stopped when the customer tried to withdraw ? Seems there’s very little security going on, fair comment ?

Yeah, whoever you are, you definitely know what you’re talking about your head so far up your ass you don’t even know what you’re looking at. I don’t know the first thing about multi accounting. I don’t even know that term. I’m just learning to play online poker I have a life I have a job. I don’t play poker full-time and pretend I’m a pro. I’m just looking for basic customer service but when you’re dealing with a company that’s not supposed to be doing business in this country then this is what you get all you armchair quarterbacks with an opinion.

not even bothering to read all this nonsense. you multiaccounted like atard. now you need to wait for them to go through everything. you writing up novels of drivel wont change the timeline

Firstly the comment was directed at coinpoker because it’s them that are saying that a “quick look” tells them 2 connected accounts have both been active playing tournaments in the same month - that would be THEIR definition (and most others) of multi accounting regardless of wether it was simultaneous
And my point is why is this only coming to light when you tried to withdraw ? Why if it’s so easy to link the accounts was the second one even able to be opened / deposit and play
See by the strict rule that’s pretty much industry standard is you accept that if you do that you’ll forfeit your balances - you seem to take exception to that being pointed out when it’s clear in the t+c’s (if you bothered to read them which is a pre requisite for any type of business you do with anyone online gambling or otherwise) that this is what will occur blaming others for your own negligence
But then the issue with Coinpoker is their t+c’s are all over the place with people working on the basis “oh well it says that but we all know that doesn’t matter” and then you end up with this mess of enforcing one thing and letting other blatant obvious infractions slide
But you’ve admitted you had the two accounts and your defence is “I’m too busy with my job to worry about what terms I’m agreeing to and operating under” - it’s all just a mess of yours and coinpokers making, neither are blameless and I’m just pointing that out - it’s you that have brought it into the public fora and your looking for leniency for your own rule break whilst attempting to attack anyone who might point out your on dodgy ground

It's common on all sites to do more checks when a player makes their first withdrawal, but to let deposits be seamless. Easy to find examples of that happening on every site.

Also easy to find examples of Coin catching multiaccounting before withdrawing, it obviously would vary by how long the 2nd account was active for, this player claims 5-6 days, not very long.

Correct frictionless deposits - then checks when withdrawing all over the place especially online casinos
BUT that doesn't make it right - neither does it hold much water with coinpoker as it's poker and catching multi accounting at the point of withdrawal simply isn't good enough - and I'll take a flyer on this case that it was very easily established (same email / number / wallet or similar) and should of been clamped down on pretty much immediately (also instances of coinpoker actually seeming to allow multiple accounts )
If these funds are seized as no doubt happens regularly who is the beneficiary The players in the tournaments Or just the site
Coinpoker is a mess, it's fly by the seat of your pants stuff in every way but that's down to everyone to make their own decisions.

There -

Ok you were initially implying that is just a CoinPoker issue, at least when pressed you acknowledge it's standard for all sites. You always seem to jump into the thread trying to attack CoinPoker is some way because you have some personal grievance against the site.

Palo was trying to bait them into admitting multiaccounting by the way on that day, I asked him about it last time you posted this. You always do this when you have no idea what the reality of the situation actually is.

By the way while you're on the Discord if you search back to 2 days before Martin Zamani's post about the Ignition thing, you'll see players were writing that they were getting refunds from security. Since that was where your grievance started, you claimed Coin was lying about giving refunds just to piggyback on something Zamani had posted.

Also you claimed the site would collapse during WPM, it didn't and paid out well more than the $25M in GTDs. Some kind of apology would be nice at this point, or just post in your containment thread as you've been asked to repeatedly.

Thanks for the support as well

you should apologize

Publish something now I’ve posted anywhere you believe is incorrect with the evidence to show it’s incorrect and I’ll certainly consider it

What kind of person spends their time trolling other people looking for help. I bet you were made fun of or something in school. Do you need a hug?

Lol we met. We r friends on fb lmao.
Im friends w greek harvey (kek). As well as bunch of other guys.

Anyways. Keep it up. Site is good af rn.

Last wd coin hits me with accusation im multi accounting then names all the people they think im doing it with. This was after another losing Sunday session on this site which I've never had a winning one.

1. I'm just dumping money in on Sundays for past few months they should be offering to buy me a bj to play here after this series

2. The security names all the players they think im multiaccounting as. Like what kinda security is being ran here. If you think im cheating why are you naming every person you think are in my scheme. Why not ask me some questions like a standard pokersite?

3. I asked your support to take my docs when I signed up and you refused. I wanted them to take them so i wouldnt have a problem on a withdrawal.

4. They paid out my withdrawal(small wd) then hit me 3mins later saying they wont pay me out until I explain my relationship to these players. So even if i was cheating I would of already got away with my bag

At this point I just want a apology for my integrity being questioned. Clearly there is a flaw in the security here. Zero, zilch, nada chance any poker player has ever been on my IP. I question if any of the players are even in the country I play from. Regardless seeing how they would handle a real MA makes me question how this site handles any actual real cheaters.

What username please @yellowfever, if you could post it or DM it I can ask them to take another look at what happened there.

What happened between 10am on 5/23 (the last game you played on hedgehog) and 7pm that same day, when you started playing on be4vis?

I'D like you know how you have specifics about anything pertaining to this matter? Who the **** are you? And the accounts have been closed by these mothe****ing criminals but the best part of all is my bank has granted me chargebacks on every single deposit i have made to the scumbags. DO NOT TRUST THIS COMPANY. THEY ARE CRIMINALS AND AT ANY TIME THEY WILL CLOSE YOUR ACCOUNT AND TAKE THE WINNINGS BUT ONLY AFTER YOU WIN. IF YOU LOSE YOU CAN DO WHATEVER THE **** YOU WANT. I HOPE THE PROS FIGURE OUT HOW TO GAME YOUR SYSTEM AND COINPOKER LOSES EVEYHTING. THEY ARE SCUM AND CRIMINALS.

Every site does security reviews on withdrawals, it has always been this way. There are a few websites that track mtts by screen name. That is why we can see both accounts were active on the same day. There is only one person to blame for any of this.......you