GGPoker Winning NL500/NL1000 Reg Banned for "RTA"

good job GG

I just created an account to reply because I came across your thread, and I wanted to say that I really relate to what happened to you.

I'm currently going through a very similar situation. I'm an MTT player and I've been playing on the site for more than five years. Over that time, I've been a consistent winning player with an average buy-in of around $100–150, and despite that, my account was suspended over RTA allegations even though I have never used any real-time assistance while playing.

What really struck me about your post is that not only were the accusations similar, but the entire timeline of events was remarkably close to what I'm experiencing. The sequence of emails, the questions and responses, the lack of specific information, and even my attempts to understand what happened and cooperate fully in order to resolve the situation have all been incredibly similar to your experience.

Reading your story felt very familiar. It's incredibly frustrating to find yourself accused of something you know you didn't do, while genuinely trying to engage with support in good faith and get to the bottom of the issue.

I just wanted to let you know that you're not the only one who has experienced something like this.

If you're willing to chat, I'd really appreciate hearing more about how your case developed and whether you ever managed to resolve it. Feel free to send me a private message if you'd prefer.

Wishing you all the best, and I hope everything works out for you.

Unsure if your charts were open when you played heh.

Sounds vague you had some cheat **** going on and gg got you redhanded. The 2 weeks they allowed you to keep grinding to get more evidence before starting a full investigation.

Well done GG.

I really appreciate your post. Unfortunately I can't send you a DM (probably because you have too few posts).

Charts were never the issue. After the warning I preventively deleted all study material from my PC. GGPoker themselves later confirmed that the charts weren't the problem when they accused me of "continuing to use RTA" even after the warning.

As for the "cheat ****" and "got you redhanded" comment… bro, what evidence are you smoking? In the entire conversation they never showed me a single hand, single piece of proof, or anything concrete. Zero.
You conveniently skipped the part where I offered them literally everything to prove my innocence - full hand history, live screen recording while playing, video call... Yet they still couldn’t produce any evidence.

edit: Just noticed you created your 2+2 account just to cry in the "online poker is rigged" thread. You can safely ignore my post then 😃

Hello!

I mainly play NL200-500 on GGPoker. I have also received two RTA warnings without any apparent reason, but I can still play.

The first one was on 05/29 and the second one on 06/17. After the second warning, I posted about it in the GGPoker Discord group, where at least 7-8 players reported experiencing the same thing.

I spoke with some of them, and they received both warnings on the exact same dates as I did.

Nobody understands why they received them, and of course, we haven’t received any meaningful explanation from support either.

So far, I hadn’t heard of anyone actually getting banned because of this, but unfortunately, it seems that it has happened to someone as well.

It would really be good to get some kind of explanation, because it’s extremely frustrating to play while having this uncertainty hanging over our heads — knowing that we could potentially be banned at any time without a clear reason or explanation.

Hey,

I recently received the same warning from GGPoker. I went back and forth with their security team, but they wouldn't provide any useful information. Even after explaining that I'm genuinely concerned about the warning, have no idea what triggered it, and want to avoid any future warnings or a potential ban, they still wouldn't tell me what I had done wrong.

I've since found a number of players who received the exact same warning even on same date as me. From what I know, they all appear to be winning regulars, and none of them seem to know what they supposedly did wrong either. And have same experience with GG support.

As for above WhatsApp message, how can someone act on a warning when they never explain what it was for in the first place?

Horrible experience overall.

Critical question OP
You say "I offered them literally everything to prove my innocence - full hand history, live screen recording while playing, video call... Yet they still couldn’t produce any evidence."

But they think you used RTA while playing yes?
So easily you can record your next session, video call or w/e and just not use that time...
I do not see how offering to do those things or actually doing them proves your innocence?
Also, I dont think you have to give them your HH's, they already have access to them.

On the other hand, I wish they a bit more clear to you as to why you were banned than just saying you've been using RTA.

But they also warned you they say, which you ignored.
What was said in the warning? Surely they mentioned which type of program/service you were running that was against ToS? Otherwise its not really a warning at all

It’s very difficult to prove innocence when you don’t even know exactly what you’re being accused of.
This is the only warning they sent me:

After that, when I explicitly asked them what exactly they were referring to, they sent this:

That’s literally all the information I ever received.

A live video recording of my sessions would show that there are no deviations in my play compared to the period they claim I was using RTA.
I’m sure they have advanced tools that detect deviations from normal play. I stand by the fact that there isn’t a single hand in my history that was played with RTA assistance. If there is - let them publicly point it out.
They had me under surveillance for weeks after the warning. They had more than enough time to gather evidence. So let them present it.
I will forward this thread to GGPoker Security once it develops further and invite them to participate. I fully support 100% transparency from both sides. That’s why I’m also sharing my usernames: current one is ‘IntoTheVoid’, previous one was ‘Samadhii’.

Anyone who wants can check my stats on Smarthand. My playing style is highly exploitative and far from GTO (look at WWSF%, WTSD%, fold to c-bet on all streets, fold to 3-bets and 4-bets, red line, etc).

If this was actually a real RTA case, they would have confiscated my entire balance like they do in every other proven case. The fact that they let me cash out speaks volumes. I think, as someone already mentioned earlier, they are simply going after winning regs who are consistently beating the game post-rake.

When they warned you about "gameplay and account activity that revealed the use of RTA" you had no clue of what it could be? And still no clue?

It cant be the charts because you closed them and apparently the RTA'ing didnt stop in their view...

Bringing a few points about my own case, as it seems very similar to what others are describing here.

-April 29: I logged into my account and received the exact same RTA warning as the user above.
.April 29: Within minutes, I contacted both GG Security and GGPoker Support because I genuinely wanted to understand what had triggered the warning. I explained that I have never used RTA and listed every piece of software installed on my computer (StarsCaption, HRC, GTOWizard, GTOLab, etc.), making it clear that any study software was only used with all poker clients closed.
In that very first email I even asked whether this could simply have been a false positive, or whether I might have accidentally left a poker client open without realizing it while not playing.
The replies I received were generic explanations about third-party software policies and never addressed my actual questions. When I replied asking whether I had unknowingly done something wrong or whether this was a false positive, I never received any clarification.
April 30: I then received the "final warning" email regarding the RTA notification, despite still not knowing what had supposedly triggered it.
Over the following weeks and months, I continued cooperating fully with every request from Security. I answered every email, provided detailed information about my setup and software, and did everything I could to help resolve the investigation.
Eventually my account was frozen while the investigation continued.
At the end of the investigation, my account was permanently closed. Although my real-money balance was returned, 1,485 C$ and approximately $15,000 worth of GEMS were permanently confiscated, despite me repeatedly asking for clarification and never being shown what specifically had triggered the accusation.

What I find most frustrating is that from day one my only objective was to understand whether I had unknowingly done something wrong or whether this was a false positive. I wasn't trying to avoid the investigation—I actively initiated contact with Security before they ever contacted me because I genuinely wanted to resolve the issue and ensure I wasn't doing anything that could violate the rules.

I'm posting this because I'm interested in hearing from anyone else who received the same warning or went through a similar process. If your timeline was similar, I'd really appreciate hearing your experience.

[QUOTE=coinpoker123;59357010]I really appreciate your post. Unfortunately I can't send you a DM (probably because you have too few posts).

Thanks for your reply, I really appreciate it.

I also can't send private messages yet because my account is new and I only have a couple of posts. I'll keep participating in the forum until I reach the requirements, as I'd really like to compare timelines and experiences with you.

From what you've described, our cases seem remarkably similar.

I had zero clue what they were referring to, and I still have no idea.

I do have GTO Wizard on my PC, but it was never open during play.

Like I said before - once this topic develops more and even more other players with similar experiences start speaking up, I’ll invite GG to join the discussion. I have no problem with them publicly explaining exactly what they think the issue was.

Right after I received the initial RTA warning (while I was still allowed to play), I immediately contacted GG Security myself. I genuinely wanted to resolve the misunderstanding and avoid any potential bad consequences.

I only received the initial RTA warning (no final warning like you). Roughly two weeks later I got a message that my account was frozen. After that a long investigation started, during which I fully cooperated the entire time.

Interestingly, during the whole investigation there was zero mention of RTA - they only sent generic generated questions. I repeatedly told them I wanted to resolve what was clearly a misunderstanding and asked them multiple times to explain what the supposed problem was or to show me any evidence. They never provided anything.

The only difference is that at first they didn’t want to let me cash out my GEMS (worth around $8,000). After several pushes on my side they eventually gave me temporary access to the account so I could convert the GEMS. However, they permanently seized 675 C$.

Thanks for replying. Your timeline is incredibly close to mine, except that GG never gave me the opportunity to access my account and convert my GEMS.

I have a couple of questions if you don't mind:

Did GG ever explain why they eventually allowed you to convert your GEMS?
Did you have to insist repeatedly, or was it their own decision?
Have you considered taking legal action regarding the confiscated C$ or the account closure?

I'm trying to understand whether they handled similar cases differently, because in my case they permanently confiscated both my C$ and my GEMS without ever explaining what specifically triggered the accusation.~

t seems there are now several players describing almost identical timelines: an initial warning, proactive contact with Security, months of cooperation, generic responses, no specific evidence, and eventually permanent sanctions. That pattern is becoming difficult to ignore.

I have no reason to not believe you but then again its seems unlikely to me that someone gets warned and later banned for using RTA and still have no idea what it could be...

Im very much in favor of sites tackling down RTA'ers but cases like this do make it hard. I wish they were more open and detailed with the infraction.
That would also take away the idea that players are getting banned solely because of their winrates (something I dont believe fwiw)
I would judge it more likely that unknowingly and without any intentional wrongdoing you did open GTOwizard or charts or something.
But you have one bystander, if the number grows it might start to look bad on them instead of on you.

I completely understand what you're saying, and to be honest, I probably would have reacted the same way before this happened to me.

I've been a regular online MTT player for more than 10 years, including over 5 years on GGPoker alone. Like every professional poker player, I've had winning periods and losing periods. That's simply the nature of poker.

At this point, I honestly don't know what else I can provide to defend my reputation. I can't prove a negative. All I have is my track record: over a decade of playing across multiple major poker sites without any issues, and the fact that I play for Polarize Poker, one of the largest poker teams in the industry, with well-known players and respected owners who trust me.

Until this happened to me, I also believed that if someone was permanently banned for RTA, there had to be undeniable evidence behind it. Now I've experienced how difficult it is to defend yourself when no specific evidence or explanation is provided.

What makes it even more confusing is how my funds were handled. GGPoker refunded the cash balance that was in my account, but confiscated my C$ and my accumulated GEMS, without providing any explanation as to why those were treated differently. If the decision is based on clear evidence and established rules, I believe players deserve to understand how those decisions are made, especially when different types of funds receive different treatment.

I'm not asking anyone to blindly believe me. I'm simply sharing my experience and hoping that, at the very least, poker sites become more transparent about these cases so players have a fair opportunity to understand and respond to the accusations.

I understand completely

I do think no player that is wrongfully permabanned for RTA'ing would stay quiet nor should they. And this is also where part of the solution is.
Because if GG is indeed banning players solely for having a good winrate while falsely accusing them of using RTA there has to be more and more cases coming from (well) known regulars. At which point, as a group, you would stand a lot stronger.

Either way, the current lack of explanation from GG is wrong to me and makes having a debate or forming a clear opinion about it very difficult.

I completely understand your point, and to be honest, until this happened to me, I probably would have had the same opinion.

After spending a lot of time researching, I came across this thread and decided to share my own experience. I also intend to post about my case on other poker forums, Twitter/X and Discord communities for regular players. My hope is that, if there are other players in the same situation, they will feel comfortable coming forward so the community can have a broader discussion about what is happening.

From my side, I have never knowingly used any form of RTA. If there was any software on my computer that GG considered problematic or conflicting with their rules, then I am genuinely unaware of it. From the moment my account was frozen, I did everything I could to understand what had triggered the action. I repeatedly asked them for clarification, offered full cooperation, and even removed every poker-related program from my PC. Unfortunately, without any meaningful explanation from GG, it becomes impossible for a player to identify, investigate or correct whatever they believe the issue was.

That lack of transparency is, in my opinion, the biggest problem. If players don't know what they are alleged to have done wrong, they have no meaningful way to defend themselves or ensure the same situation cannot happen again.

i also received that yesterday, its different from the OP, anyone got that recently?, im talking to the GG support to try to solve this issue, i dont have anything oppened while playing, i wonder if it could be maybe riot vanguard, or gamers club anti cheat idk, i sent then all the process opened at my pc and maybe they can say wich one could be causing this problem, if anyone received this, we could colaborate and compare every single process opened to maybe come to a conclusion to wich software was causing that, chat gpt could help comparing all of then.

I know way back in the past I was playing on iPoker and accidentally opened my equilab from the toolbar after misclicking
A warning popped up "its forbidden to use equilab while playing"
Good to know I thought, removed equilab from the toolbar to avoid this in the future
And most importantly I knew exactly what I did that wasnt allowed and it never happened again

So much more clearer than "we saw you using any of these vaguely described types of programs"

Btw OP and other 2 in the same situation, it seems unlikely because Im sure you would have seen this as the culprit but you are not using any screen-scraping software of some kind right? Those get linked to RTA in a heartbeat

My PC is used exclusively for poker - nothing else. I’m pretty OCD about it, everything is super clean and organized. I have a very strict routine:

On one side of the screen I have the icons for the programs I open before playing: GG client, Jurojin and Gyazo.
On the other side I have the icons for the study programs that I open after the session: PioSolver, GTO Wizard and HM3.

It’s the exact same setup every single time, so it’s almost impossible to accidentally run something I shouldn’t.

The only thing that could maybe be questionable is Gyazo, because I take 10-20 screenshots per session of interesting spots that I review afterwards.

Also heard from multiple people that if you accidentally leave a solver running when you launch GG client, it immediately gives you a big full-screen warning.

I'm exactly the same. I also use Gyazo a lot, together with the Windows Snipping Tool, during my sessions.

Whenever I come across an interesting or difficult spot, I take a screenshot and save it in a private channel on my Discord. Later, after the session, I go through them one by one to study, discuss them with other players, or run simulations.

As far as I know, this is a very common workflow among poker players. It's simply an efficient way to keep track of hands you want to review later, exchange ideas with others, or look for similar solver outputs after the session, never while playing.

I can't imagine Gyazo itself being an issue, especially considering how widely it's used in the poker community for post-session review, but at this point I'm trying to consider every possibility.

Also, as an MTT player I usually play 12 to 15 tables simultaneously, often across multiple poker sites.

Between making real-time decisions, taking screenshots of interesting hands, marking hands for review, and managing so many tables at once, there is simply no practical way to organize or use that information during play.

MTT spots are extremely dynamic and highly dependent on stack sizes, ICM, bounties, positions, player tendencies, payout structure, and many other variables. Most situations are unique enough that a screenshot is only useful after the session as a study reference.

That's exactly why I save those hands to review later with other players or in a solver. Trying to use screenshots or a Discord channel as any form of real-time assistance while playing 12–15 tables would be practically impossible.

I'm also encouraged to see more people joining this discussion. Whether these cases ultimately turn out to have the same cause or not, I think it's important that we keep sharing our experiences and comparing timelines, software, and circumstances.

The more players who participate, the easier it becomes to identify common patterns—or rule them out. At the very least, it helps raise awareness and encourages a constructive discussion about transparency, false positives, and how these cases are handled. If this thread reaches more regular players, we have a much better chance of understanding what's actually happening.

I'd encourage anyone who has received a warning or a ban—even if you think your case is different—to share your experience. The more information we collect, the better our chances of finding common ground and helping both the community and GGPoker understand whether there is a recurring issue that deserves closer attention.