[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Your primetime majors finish too late for casuals imo. Also way too much mystery bounty mtts on the schedule
Hello 888Rep!
I would like you to pass this message to your development team or whoever is responsible for this: they need to stop releasing updates! For the past four years, with every single update (I repeat, EVERY SINGLE ONE), they have made the client worse. Constant client crashes, no chat at the table, inability to save custom limit settings, loss of markers after every internet disconnect—the list goes on, and I don’t have enough characters in this message to cover everything. Please, this
I sent your feedback over to management for you guys.
Thanks
Hi, as one of the regular in your games, I have been experiencing a lot of 'harassment' at the tables for the past few months. Please note that I play multiple sites and have quite a lot of tables and action on simultaneously so I don't always have the time to screenshot these incidents but these screenshots are snowflakes compared to what lurks underneath.
- I don't know why 888 would allow players to permanently sit out for up to 3 players at a time, 2 of which will always be perma-sit out unti
Hi I have not gotten a response yet, and all the players listed above are continuing to play everyday.
Return to me the money in the amount of 1125 dollars, which you were unable to transfer to my card and now it is neither on the card nor on my game account.
From support,
Unfortunately, member’s submitted documents did not meet our verification standards.
To complete the process, the member needs to provide a valid proof of address issued within the last three months. Accepted documents include:
A bank or credit card statement (with sensitive information blocked).
A utility bill.
Please ensure the document meets the following requirements:
It must be in PDF format and obtained directly from the bank or service provider.
Kind regards,
Hello, how can i contact support if live chat is not working ? email: [email]support@888poker.com[/email] is not working as well.
Thank you.
You can send me the details along with your poker user name and I will get it looked at for you.
Regards
Hi. I need to change my settles currency from Eur to Us Dollars. Account name is: alisonbolduc
Regards,
Geza
Hi, thanks for your reply. But how to deposit in dollars ? Please check the image. I will be charged in eur. But my card is in dollars. So there will be double conversion. USD->EUR-USD. It's like 7-8% of my deposit amount.
FYI,
If the member no longer has access to the email address linked to their 888 account, they can recover it by updating the email with our help. Here's how:
Reach out via Live Chat: The member should connect with our support team directly through the 888poker website.
Confirm identity: To ensure the account belongs to the member, we’ll ask for some details.
Once we’ve verified the information, we’ll guide them through updating their email address so they can log in again.
Kind regards,
Hi, thanks for your reply. But how to deposit in dollars ? Please check the image. I will be charged in eur. But my card is in dollars. So there will be double conversion. USD->EUR-USD. It's like 7-8% of my deposit amount.
You can change your dollars in a third party banking account into Euro's etc and then deposit into our preferred methods as you are unable to deposit using dollars.
Regards
888, thanks for your answer. But unfortunately you don't understand my issue. Why i have to change my bank currency to EUR and deposit EUR, if your poker games are in USD ? If i deposit EUR - 888 will auto-convert it to USD with a terrible exchange rate (almost 1:1)
That is why i have created my bank account in USD. So i could just flat deposit USD-USD with 0 fee. On pokerstrategy forum people post that support can change this settles currency to USD, for EU players. That what i am asking for. Maybe you can provide me with email of your cashier team, and i will ask them ?
Thanks for your help.
888, thanks for your answer. But unfortunately you don't understand my issue. Why i have to change my bank currency to EUR and deposit EUR, if your poker games are in USD ? If i deposit EUR - 888 will auto-convert it to USD with a terrible exchange rate (almost 1:1)
That is why i have created my bank account in USD. So i could just flat deposit USD-USD with 0 fee. On pokerstrategy forum people post that support can change this settles currency to USD, for EU players. That what i am asking f
FYI,
This is now done.
Regards
Recently i got my 888 acount back after i was suspended for a security check, where it turned out, that i wrongfully got accused of maybe using an AI.
At the time i had worth of $187 in tournament tickets (3x$55,1x$16.5,1x$5.5) that expired aswell as a day 2 event in the $25 Multiflight, that i wasn't able to attend due to the restriction and therefore painfully had to accept the fact that i was going to autofold to zero, although i had managed to build an average stack in the middle of the field, with a high expected value due to my yearlong exerpience in tournament poker. The chopped value of the tournament was about ~$200; whereas the relevant ICM value was much higher, prolly in the ~$300+ region.
I have contacted the operations team twice regarding a refund for this loss - at least in the form of putting the mentioned tickets back into my account and a refund for the chopped value, but 888 seems to not to be bothering with this matter anymore and simply ignore further correspondence.
The entire experience of the account check was a nightmare to say the least, since previous correspondences got disavowed, processing got delayed and finally my visa card got declined, although i have used the exact same card for years of withdrawing and depositing.
@888Rep: Is this the way a professional poker provider deals with their customers by not careing about international applicable tort law?
Regards,
Username: Momentum288 (ID #784702947)
No ,i have no one contacting me, issue is not resolved as well, when i come with issue to online chat they are saying "everything have to be resolved just log in in 1 hour" ending chat and nothing happens in 1hour and i still cannot access same things (cashier/cash games etc)
Please get some1 this to move , its really hurts.
My nickname: Ch355pl4y
Thanks in advance
Recently i got my 888 acount back after i was suspended for a security check, where it turned out, that i wrongfully got accused of maybe using an AI.
At the time i had worth of $187 in tournament tickets (3x$55,1x$16.5,1x$5.5) that expired aswell as a day 2 event in the $25 Multiflight, that i wasn't able to attend due to the restriction and therefore painfully had to accept the fact that i was going to autofold to zero, although i had managed to build an average stack in the middle of the field
No ,i have no one contacting me, issue is not resolved as well, when i come with issue to online chat they are saying "everything have to be resolved just log in in 1 hour" ending chat and nothing happens in 1hour and i still cannot access same things (cashier/cash games etc)
Please get some1 this to move , its really hurts.
My nickname: Ch355pl4y
Thanks in advance
Sent over again for you guys.
Regards
Recently i got my 888 acount back after i was suspended for a security check, where it turned out, that i wrongfully got accused of maybe using an AI.
At the time i had worth of $187 in tournament tickets (3x$55,1x$16.5,1x$5.5) that expired aswell as a day 2 event in the $25 Multiflight, that i wasn't able to attend due to the restriction and therefore painfully had to accept the fact that i was going to autofold to zero, although i had managed to build an average stack in the middle of the field
FYI.
Tickets has now been added to member’s account.
3x $55
1x $16.50
1x $5.50
Regards
Hi Rep:
It's been another week and I haven't received any updates. Over the past few months, I've invested a significant amount of time, effort, and even money to meet your so-called verification requirements (which involved dealing with a 14-hour time difference and communicating with banks and translation agencies in China). I'm completely baffled by this treatment. I just need the explaination why my previous bank statement is invalid. Thus I could communicating with agencies in China again to meet your requirement.
hello..... again old story .... i made deposit with promo 888club but i not get ticket .....check please . account name is JACKS1984
Recently i got my 888 acount back after i was suspended for a security check, where it turned out, that i wrongfully got accused of maybe using an AI.
At the time i had worth of $187 in tournament tickets (3x$55,1x$16.5,1x$5.5) that expired aswell as a day 2 event in the $25 Multiflight, that i wasn't able to attend due to the restriction and therefore painfully had to accept the fact that i was going to autofold to zero, although i had managed to build an average stack in the middle of the field
You have been compensated fully now.
Regards
Hi Rep:
It's been another week and I haven't received any updates. Over the past few months, I've invested a significant amount of time, effort, and even money to meet your so-called verification requirements (which involved dealing with a 14-hour time difference and communicating with banks and translation agencies in China). I'm completely baffled by this treatment. I just need the explaination why my previous bank statement is invalid. Thus I could communicating with agencies in China agai
hello..... again old story .... i made deposit with promo 888club but i not get ticket .....check please . account name is JACKS1984
Sent over for you guys.
Regards
Dear good morning,
I presented many documents, and they did not finish validating my account. For this reason I cannot withdraw money.
What else do they need? I need to solve this problem URGENTLY.
user: Diestones79
email: [email]diegofrontini@hotmail.com[/email]
I sent:
ID document
driving record
Utility bill
credit card summary
Bank summary
Cell line bill
I await a favorable response urgently,
thank you!
