[Global Poker] Official Discussion Thread

Have you suspected any in cash games? I have played all the stakes but mostly in $10 nl and was just wondering because if there were any they dont seem to be that good.

Is anyone having issues making purchases with American Express cards recently?

I have my settings set to pop out tables into a new window. However, sometimes it doesn't work. I'll try to open a new table and it'll open in the main window. Last night, the new table broke, and I forgot that it wasn't opened in a separate window, so I closed the window rather than hitting the back arrow. This then closed my other table. Worse, when I reopened Global and logged back in, I was locked out of that table. It appears in the lobby, but when I click on it, it won't open.

Is this a known bug on Global or is it just me? I use the Brave browser--would another one fix the issue?

I would just use chrome. I just know that when you clear your browsers cache, it will cause you to lose settings on the site. the tables in a new tab is one of them.

Has anyone gone to arbitration with global poker? Wondering what the process is like and what I can expect. Thanks

The process to follow should be set out in detail in the T&C you signed when you opened your account.

You can expect an objective decision about the validity of your complaint.

I don't see anywhere that allows you to initiate an arbitration case. I see the rules of what to expect through arbitration but I don't see anywhere where you can actually click a button

By definition, arbitration is carried out by a third party. The clause in the T&C should tell you exactly what to do in order to follow the correct procedures. Please copy/paste the clause here.

Thanks.

*

Edit: In fact, I found the T&C with Google:

20. COMPLAINTS AND CUSTOMER SUPPORT
20.1. If you would like to contact our Customer Support department or have a complaint regarding our Platform (including
any Game) you may contact us via this form.
20.2. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND VGW GROUP SHOULD BE CARRIED OUT USING THE EMAIL
ADDRESS THAT YOU HAVE REGISTERED AGAINST YOUR CUSTOMER ACCOUNT HELD WITH VGW GROUP. FAILURE TO
DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
20.3. The following information must be included in any written communication with VGW Group (including a complaint):
a. your username;
b. your first and last name, as registered on your Customer Account;
c. a detailed explanation of the complaint/claim; and
d. any specific dates and times associated with the complaint/claim (if applicable).
20.4. Failure to submit a written communication with the information outlined above may result in a delay in our ability to
identify and respond to your complaint/claim in a timely manner. The Global Poker Player Support Team (“PST”😉 will
inquire into complaints immediately. The PST will endeavour to respond to complaints within ten (10) calendar days of
lodgement.
20.5. In some circumstances, the PST will require up to twenty (20) calendar days to respond to a complaint. In this case, the
Player will be informed of the delay within ten (10) calendar days of lodging the complaint.
20.6. After completing our internal complaints process, if the Player feels the complaint was not resolved to their satisfaction,
the Player may choose to request an external examination of the handling of their complaint by engaging our service
provider in Malta, eCOGRA. Further information about eCOGRA can be found here. You agree that the decision of
eCOGRA can be considered in any processes initiated under clause 24 of these Terms and Conditions. Your decision
whether or not to engage eCOGRA is entirely voluntary. You may choose to invoke the processes under clause 24
regardless of whether or not you choose to engage in eCOGRA’s alternate dispute resolution procedure.
20.7. To start the external alternate dispute resolution process, please complete the eCOGRA dispute form here.

and

24. DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE ON AN
INDIVIDUAL BASIS ...

Follow the clear procedures exactly, step by step, or it may not progress to a resolution, per:

24.2. We Both Agree To Arbitrate. By agreeing to these Terms and Conditions, and to the extent permitted by applicable
law, you and VGW Group each and both agree to resolve any Disputes – including any Dispute concerning the
enforceability, validity, scope or severability of this agreement to arbitrate – through final and binding arbitration as
discussed herein.

All right the hell with that. That seems like way too much work they can keep the damn money they owe me

what happened, jungmit?