[888poker] (ROW) Official Players' Thread

I suggested you read the T&C, as it is the contract between you.

I doubt if it states anywhere that "888 is allowed to block accounts permanently for no good reason and keep players funds", but it does give their Complaints and Disputes procedures, Section 15, that you both have to follow.

You will see that you do not need to spend money on a solicitor at this stage. Hopefully your problem will be resolved amicably and quickly.

Good luck.

The new one: HerLeaL82

Identical game patterns like all above

habeichja has told me he will be offline for a while, but he sent me a copy of an interesting post on Reddit by 888pokerSupport_GM:

https://ibb.co/Rt5zD3v

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888support answer hosted at ImgBB

"... please note that the use of HUDs (Heads-Up Displays), including on SNAP tables, is not permitted on our platform. We aim to provide a fair and enjoyable environment for all players, and therefore the use of any third-party software that offers an advantage is restricted. Thanks for your understanding."

Aparently, PokerTracker doesn't know this, because they have posted:

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Edit: However, just found 888Rep's post in August 2020 where they state:

And again in November 2022:

To 888Rep,

Please could you double-check on your current policy in this regard and let us have the correct information, here?

Thank you.

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Edit: Here is another Reddit post by 888pokerSupport_GM that "confirms" third party HUDs haven't been permitted on 888 for perhaps 3 or 4 years!

https://ibb.co/gb5D9xfs

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888repreddit 2 hosted at ImgBB

"Please note that policies regarding third party software, including HUDs such as PokerTracker and Holdem Manager, have evolved over time. While there was a period when certain tools were permitted, this is no longer the case.
Currently, the use of third-party applications is not allowed on our platforms. To ensure a fair and secure playing environment for all players, we have implemented our own built-in HUD within the poker client, which provides relevant gameplay information without the need for external tools.
As such, any previous permissions regarding third-party HUDs are no longer applicable under our current policy framework.
If you have any further questions or need clarification, please feel free to reach out."

Was this ever announced to your players who had been playing for maybe years prior with PokerTracker? (PT doesn't appear to have been informed.)

Have other players been banned for using PT, since you decided to disallow it? As you don't tell players why they were banned, they will not have been able to appeal against something they didn't even think could be the reason they were banned.

@888rep

Hello,

I haven't played much in more recent times, but decided to put in some decent volume between 14-19th april and get rakeback from highstakes cashgames. But then at the end of the week received an email saying I wasn't eligible for some bonuses. After checking with the chat advisor, it seems my account has been reviewed and won't get any bonuses, including the rakeback I already earned?

(Not sure if connected, but I tried to talk to an advisor at the end of the week because of messages in-game suggesting I was reaching higher rakeback tiers earlier than I expected (ie claiming I had 40% rb after maybe $100-200 rake generated, when I thought it needed $3k rake for that). I wondered if there were different tiers to those published, or an extra promo I was missing - it seemed important to work out. But I never found out because the advisor's english wasn't good enough to help me.)

... what's going on here? Is it connected to problem gambling rules in the UK? (I'm not sure why this would apply to me as a long-term grinder) And I had already done the work to get the bonus, and it was essentially removed retroactively.

Account negrano81

From the advisor today:

"After a thorough review, I regret to inform you that your account has been restricted from receiving bonuses. This means that you are no longer eligible to participate in our promotions and receive any associated bonuses.

We want to keep things fair on our site with our services and offers. You may review our bonus policy here

I know that this is not the news you're expecting to hear, but this was carefully reviewed and our decision is final.

Appreciate your understanding."

So much I want to say on this subject but I must restrain myself or end up banned.

I will just ask this, will you get paid backmoney for bonuses you should have got after this period is up?

Sent over for you.

Regards

Sent over for you.

Regards

by Mike Haven m

habeichja has told me he will be offline for a while, but he sent me a copy of an interesting post on Reddit by 888pokerSupport_GM:

https://ibb.co/Rt5zD3v

ImgBB

888support answer hosted at ImgBB

"... please note that the use of HUDs (Heads-Up Displays), including on SNAP tables, is not permitted on our platform. We aim to provide a fair and enjoyable environment for all players, and therefore the use of any third-party... See full post

I do not work for reddit so you need to post your question there and you are asking me a question from 2020 so terms change all the time so I can't answer a question from 6 years ago that may have changed during the 6 years since.

Regards

by Mike Haven m

habeichja has told me he will be offline for a while, but he sent me a copy of an interesting post on Reddit by 888pokerSupport_GM:

https://ibb.co/Rt5zD3v

ImgBB

888support answer hosted at ImgBB

"... please note that the use of HUDs (Heads-Up Displays), including on SNAP tables, is not permitted on our platform. We aim to provide a fair and enjoyable environment for all players, and therefore the use of any third-party... See full post

888Rep

I wasn't asking you, personally, for your thoughts, explanations, or answers. I don't think 888pokerSupport_GM works for Reddit, either. I think that you are both the current Representatives of 888Poker on the two forums, and as such you pass questions on to the relevant Departments for their explanations and answers.

To be clear, please pass these important facts and questions to the relevant Departments, and post their explanations and answers here, for the benefit of all of your customers, here. Thank you.

Please also add, with reference to the content of your Rep's posts on Reddit:

When, and by what means, did you tell your customers, many of whom were using third-party HUDs when they were allowed, that your policy had changed?

When, and by what means did you tell PT and HM that your policy had changed? (The PT Rep here appears to have no knowledge that the policy has been changed.)

Where is this major change set out in your current T&Cs? (As you will obviously know, numbers of streamers are still using third-party HUDs on YouTube and elsewhere, apparently with no knowledge that they are not permitted. I think this would imply to most of their viewers that are also your customers that use of third-party HUDs is still permitted.)

Thank you for your kind assistance, to this end.

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Edit: For further information, this has been posted by PokerTracker:

- Rob[/QUOTE]

Sorry but I have no dealing with reddit so I am unable to answer any questions to do with them and I am unable to give you any further information as the member/player you are representing and my boss has personally spoken to fraud about this case and they are 100 per cent certain of their decision and I will not answer any more questions on his behalf.

Regards

Hey 888Rep,

the sharkscope opt out doesn't function properly actually, since all the people who joined the tournament list, are currently still (partially) opted in.

Could you please forward it to the relevant department for a fix?

Thank you for your efford!

Kind regards

Username: Momentum288

I am not asking you, personally, any questions. (Whenever someone says "you" in this thread, they mean 888Poker.)

I am not asking anything about Reddit or anything about a public user of Reddit. (I suppose you could say I am asking about what 888Poker's representative, who works for you, has posted on your behalf, but you and he or she are effectively the same "person". And that is totally beside the point of asking about 888Poker's T&Cs, in any case.)

I am not asking for your customer, or about his case.

Please read my posts again.

Please pass my questions on to the Department/s that are responsible for writing and communicating your T&Cs and for keeping them up to date and accurate, for all of your customers and your staff.

They are important questions, and they might shed some light on apparent failings in some areas of your operations.

Please do not simply ignore them. Please treat with them with the integrity that we have come to expect of 888Poker.

Thank you.

habeichja has told me he will be offline for a while, but he sent me a copy of an interesting post on Reddit by 888pokerSupport_GM:

The above was the start of your post and you quoted reddit many times so my reply concerns both of those mentions.

Regards

Your post was sent over earlier fyi.

Thanks

Sent over and thanks for your feedback.

888rep,

Can you please forward this question to management?

Why 888 promote games from provider which have the 91% RTP ?

It's not a secret that Play'n'Go games are the only ones with such a low RTP at 888. Players are not so dumb. If you return it's RTP to normal 96%, as it was before, people will play much more in Play'N'Go

***

888Rep

With respect, you are mistaken about the content. Please read the whole of my original post. I am not asking for any information whatsoever about Reddit or your customer.

Yes, your customer forwarded me a post by 888Poker on Reddit that doesn't agree with 888Poker's previous posts in this thread, and it doesn't agree with your current published T&Cs, and I copied it here, but it's 888Poker's policies and actions that I am asking about, because of the obvious confusion that seems to exist between 888Poker's different departments about an extremely important matter.

For instance, if your Security Department is working in the belief that PT is not permitted, (rather than that it is allowed, as stated in your T&Cs), it could very easily lead them to make erroneous bans and confiscations; especially if they do not state why bans have been made, and if they don't allow appeals.

I await 888Poker's considered response to my original post in early course.

Thank you.

From 888 below,
Standard HUD’s such as Poker Tracker are allowed and we have already taken it up with the representative who wrote the mistaken post claiming otherwise on Reddit. He will correct that post.

Our User agreement, which is up to date, can be found on the below link including a section describing the type of software aids we do and don’t allow.

https://www.888poker.com/security-and-pr...

Thanks,

i can confirm that. Everything is updated on 888official Reddit page.

I am still banned, but i think the answer by 888 will come soon. I will update the final result of my case once i have something new from 888 directly via E-Mail.

Hi, could you please remind your colleagues from the support service so that they can answer me

Yeah and please update in your thread and stop spamming the support thread.

Highly doubt they will reverse their decision.

From support below,

A follow up has been sent.

Thanks![/QUOTE]

Hi, could you please remind your colleagues from the support service so that they can answer me[/QUOTE]

Reminder sent,

Regards

Hi,

I received a personal promotional email from 888poker for the “MVPXLSpring” deposit bonus offer addressed to my real name and my account username.

The email says I’m eligible for:

25% deposit bonus up to $500
XL Spring freeroll ticket

However, when I try to use the promo code in the cashier, I get the message:

“INVALID PROMOTION CODE – You are not eligible to use this promo code.”

Why am I receiving personalized VIP promotional emails if my account is apparently not eligible for the promotion?

Could someone from 888 please check this?
Username: kebberanuil

Thanks.

Sent over for you.

Regards

Hi 888poker Representative,
I am writing this to express my deep frustration regarding a withdrawal request that has been stuck for over 20 days now.
I currently have a balance of ~$5, 000 in my account, and despite following all the standard procedures, the funds have not been released. I have tried reaching out to support multiple times, but I haven't received a clear explanation or a timeline for when I will receive my money.
20 days is well beyond the acceptable processing time for any reputable poker site. It is very concerning to have such a significant amount of money held up without proper communication.
Could you please look into my case and expedite the process? I am happy to provide my account details via Private Message (PM) to get this resolved immediately.
Looking forward to your prompt response.