[888poker] (ROW) Official Players' Thread

Hi I am trying to get in touch with customer support on both browser and client, neither works?

Thanks in advance!

"Originally Posted by poker67
Username: marckarl

I'm stucked in the verification process. I send over (german) passport/back/front/selfie through the helpdesk twice and received one time a standardmail and for the second time no answer.
Looking at my 888-profile, the street/housenumber "1 A" is missing, though I'm pretty sure, that I didn't forget it in the registration process.
Either way...now I can't add/change it. The missing number is easy to see on the backside of my passport.

Sent over for you.

Regards"

Thank you, for your help. The good news: I got an answer. The bad news: It was a joke.
They said, that there was a problem with the (german) Schufa data comparision. My 888-profile didn't match the Schufa data.
Really ?;-) The HOUSENUMBER is missing. Has to be "Fuhrberger Weg 1 A", instead of just "Fuhrberger Weg". Not really rocket science, if you ask me.
My data is the same since 45 years. Verified GGPoker 3 months ago with zero problems (with 1 A of course).

Answered 888 today through the help desk, but I expect no answer without your support...so thank you again in advance."

Well, looks like it IS rocket science. No reaction, no mail..."

I got an answer...it WAS rocket science. They deleted my account and I should make a new one.
This an important information even for other users. So if your personal data changed (you move or whatever), it seems to be impossible, to change/update the personal informations.

Hello, i've just recieved a message that by acc was temporarly disabled on login screen

There is also a message on email

I only use authorized additional software like 888 caption , Jurojin and H2N. I have never had any auto seating scripts installed on my PC.
You say that you've already addressed this issue before. But I have never been approached with such questions from you. I just checked your entire message history.

I consider the account blocking to be groundless. Resolve this issue as soon as possible. nickname re1ite

Hi 888Rep,

I have an Ultimate Passport Ticket which I intended to use on this last tournament just passed, unfortunately I was ill and could not play, is there any chance you could reg me into the next one? the ticket has 4 days left but registration is not yet open for the next tournament.

Many thanks,

Andrew

(alias nutdaddy)

888 caption is permitted but the others are not as far as I'm aware.

Regards

I have asked for you.

Regards

If you guys don't give me your poker user names I can't help you.

Regards

If you guys don't give me your poker user names I can't help you.

Regards

From support below,

You were issued a ticket for next Sundays game as a goodwill gesture.

Regards

Hi,

Screenname : DiosTeAma
mail: [email]bogdan.diac@yahoo.com[/email]

Thanks to you i got a response and they said they understand that i have been using a virtual card for deposit and that they are accepting a bank statement which prooves that i am the owner and have used the card ending in 6229 to deposit on 888.
I succesfully sended/uploaded that 2 times already, and haven't got anything back.

Please help , tired of reading automatic responses and ignoring my messages for 3 months now

Thank you

Username: GetMyCoffeee

Thanks!

Sent over for you guys.

Regards

888 rep there is a bug/problem regarding the tickets for the 1000$ casino freeroll on Saturday. It's now the second week in a row me and others did not receive the ticket eventhough I played in the casino on Thursday.

There are numerous reports here and on other forums. Username will not help since this not an isolated issue so please don't reply asking for my username and talk directly with ur tech team or someone else who is able to fix this.

Thanks.

I've checked an information in "terms and conditions" on your web site. Both Juro and Hand to Note fits to Authorized Auxiliary Programs
My affilate insures me the same

Please check this as well.

---
So what about my question ? I recieved an email from Operations Team
So as i understanf there is no sense to reply on this email

So what email adress should i use to reply ?

Can confirm thanks!

May be you should call the name of your software properly. It is not clear for everybody that Juro = Jurojin and H2N = Hand2Note.

yeah, fair enough. Thaks i'll keep it in mind

I sent your issue over for you.

Regards

888 won't process my (support id: 793074593) withdrawal, won't let me update my bank details. I've been reluctant to make a public post but at this point I'm out of options. I'm providing a timeline of events below to emphasize the absurdity of my situation.

Nov 18 2024: I receive the approved withdrawal confirmation email from 888 for my 3000usd wire transfer. (This is the 5th withdrawal I've made in 2024 iirc, all previous withdrawals were processed eventually.)

Nov 22 2024: I write to the 888 transactions team requesting a winner's letter for my wire in order to authenticate the transaction with my bank. (I've requested and received this document on several occasions in the past and it's worked fine every time.)

Nov 27 2024: After they ignore my emails and request for the letter, I write to them again, emphasizing that my funds remain tied up at the bank. My bank is refusing to process the withdrawal without documentation from 888.

December 5 2024: Transactions team writes to me, says they have the letter "requested" (to whom? they never make it clear) and will send it to me as soon as they have it available.

December 9 2024: After I send them a letter from my bank requesting documentation they write to me again, apologizing for the delay and assuring me they've made a follow up (to whom?) and will let me know when they have the document available.

December 21 2024: At this point, weeks later, my bank informs me they can't process my wire without documentation for regulatory reasons and returns the funds to 888. 888 in turn sends me an automated message saying the wire withdrawal had been returned to them citing "invalid bank details". (They never sent me the winner's letter I needed and never clarified why they couldn't.) In the automated email they suggest I update my bank details in a reply to their email and attach a copy of my recent bank statement issued within the last 6 months.

Jan 20 2025: I'm traveling at the time but do as they say and make a new bank account and send them what they requested. Now I need my updated bank details to be verified so that my withdrawal can be processed correctly.

Jan 24 2025: I receive an email from a new 888 support address (support@888row.zendesk.com) in which they say they haven't received an email with my "updated address" and that they need me to let them know the amount I wish to withdraw. Of course this is bizarre because: a) my address hasn't been updated (it's my bank details that have been updated) and b) they know the withdrawal request is for 3000usd since the funds were returned to them.

Jan 25-27 2025: I write to them explaining the situation emphasizing that this is now the third 888 support email address I am corresponding with (after I traded emails with [email]transdep@888brands.net[/email] and [email]trans@888brands.net[/email] previously). I urge them to look into my account history to understand the situation better.

Jan 30 2025: At this point I'm spooked. My 3000usd isn't in bank account and it isn't in my gaming account. Where is it? I write to them again asking that the funds be returned to my gaming account, suggesting that I will request a new wire for 3000usd once that's done and my bank details are updated.

Jan 31 - Feb 21 2025: 888 bullies me into providing documentation from my bank that they returned the 3000usd to 888. (I'm being asked to provide documentation for my own funds! Has anyone else experienced this?) Eventually, after I provide documents from my bank, 888 returns the 3000usd to my gaming account and emails me with confirmation. I reply to their email and say I'm attaching my updated bank details as well as a recent bank statement, which is what they requested. At this point I can't remember exactly but I believe this is the third time I've sent them my updated bank details. I need my new bank account verified so that I can withdraw my funds!

March 1-7 2025: I receive another automated email from 888 this time from the "Operations Team." At this point I've dealt with three generic support emails, a "transactions team", and a "payments team". Bureaucratic hell. They write to me saying my account can't be verified because the document I sent is "invalid." I write to 888 support (support@888row.zendesk.com) and ask them why the document didn't meet their verification standards. They write back saying I need to "submit an alternate proof of address." (Remember I'm trying to verify my new bank account not my identity. I verified my identity and previous bank details in 2023 and 2024.)

At this point I genuinely don't know what I need to do. I'm trying to verify my new bank account. How is a utility bill with my proof of address going to verify my bank account? That's what a bank statement is for! And I've sent them several.

If someone from 888 could contact me with an answer to the queries I've sent support I can send them the documentation they need. Automated replies aren't solving anything. (Is the document invalid because of an address discrepancy? screenshots? cropping issues? which details are missing? how am I supposed to know if they won't tell me?)

Additionally I need to have a conversation with the relevant team at 888 about my withdrawal situation. Even after my new bank account is successfully verified I'm going to need a winner's letter or similar documentation for future wires so that my bank can authenticate my claim that I won prizes from 888.

I have an absurd amount of money tied up on 888 and no way to withdraw it. I have a right to that money and deserve access to it within a reasonable timeframe. I want to make it clear that I have no problem verifying my identity and bank details. Unfortunately 888 is making this process darn near impossible. I have our correspondence saved and can provide screenshots if that will help.

At this point I feel defeated. I've been a customer of 888's since 2016. I've played millions of hands on the site and raked tens of thousands of dollars. If someone from 888 could give me the individual attention my case warrants and not automated replies perhaps an alternative payment method can be agreed upon if a future wire transfer does not work out for whatever reason.

Tl;dr: 888 has been running me around in circles for months. I've had conversations with 888rep on twoplustwo and three different support emails. At this point I'm unable to verify my new bank account and can't withdraw my funds. No one at 888 will give me a straight answer and I am at the end of my patience.

Why do you need my username to tell me where I can find my rakeback info?

CornyGuy,
All what you say is just Unbelivable. I mean i'm sure that it is so, but how can it be in real ?

Is the wire transfer the only way you can dep-withdraw your founds ?

Just an advice. Make Skrill account, verify it. Then make min deposit to 888. play some poker to generate rake, then make a withdrawal to Skrill. Skrill is very flexible, you can then transfer your money wherever you want, without any issues. You can even create skrill master card (digital or physical), and live your life using this card without any taxes

Thank you.

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