[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several mile
Are you going to keep asking me for the same documents every day?
I sent you everything you asked for a long time ago.
Dimonkz7
Hello 888Rep!
More than a week has passed since you reported sending my message... and I still haven't received an answer...
I understand that for 888 support, disdainful attitude towards users is the norm!
These are probably your customer service standards!
But don't you think that there's a limit to everything?!
You're not even helping, you're actually causing harm... misleading and deceiving, and you're also violating the law and your own terms of the agreement...
Can this really be called support work?
Think about who and what you even represent...
Maybe you'll start working properly?! relying at least on common sense...
I hope there's still some humanity left in you and you'll think carefully about what's going on...
1. Study the law.
2. Study the workings of any customer support service.
3. Study your own terms and conditions.
4. Study my emails and forum posts.
I hope you make the best decision possible.
My username : im44bet
Thank you!
Hello 888Rep,
On September 2nd, I made a withdrawal to my Neteller account.
Then I got an email saying '' withdrawal was returned to us and we will try other methods.
Can you explain what that means and how do I withdraw my money.
At the start I was making deposits using my Debit/Credit card, but when I tried to withdraw, there was no option to withdraw to my bank account. So I made a deposit using Neteller and withdrawn money using that method.
username: jazvis289
Hello 888Rep, On September 2nd, I made a withdrawal to my Neteller account.Then I got an email saying '' withdrawal was returned to us and we will try other methods.Can you explain what that means and how do I withdraw my money.At the start I was making deposits using my Debit/Credit card, but when I tried to withdraw, there was no option to withdraw to my bank account. So I ma
Same situation for me: 18 days and I still haven’t received my cashout!
I made a cashout on September 1 to Neteller. After a long time in processing, I finally managed to contact support, and they told me it was rejected by Neteller.
They said I needed to make a small deposit to set up a new withdrawal method (Skrill). (That original cashout was never returned to my balance)
I made a small deposit on September 13, and then they informed me: “We are actively working on reprocessing your withdrawal via Skrill as quickly as possible.”
Since then, nothing has happened. No updates, no withdrawal, i always try to contact for support via 2+2, Reddit, or ambassadors
Please note: one month ago I made a smaller withdrawal to Neteller, and it was not rejected — it was processed successfully.
I don’t know what to do anymore. Can someone please inform me if you are receiving your withdrawals? I see that many people are having problems.
This is a long shot, but I was wondering if anyone on here has a contact at 888 poker that would be able to help with an account issue. I started playing on there about a month ago. Made some money (from poker only) and they are just not allowing me to verify my account and holding the winnings. They're not saying this. They are just ghosting me. I can continue to play, but I c
You should be able to contact them here.
https://help.888.com/hc/en-gb
Regards
Are you going to keep asking me for the same documents every day?I sent you everything you asked for a long time ago.Dimonkz7
Hello 888Rep!More than a week has passed since you reported sending my message... and I still haven't received an answer...I understand that for 888 support, disdainful attitude towards users is the norm!These are probably your customer service standards!But don't you think that there's a limit to everything?!You're not even helping, you're actually causing harm... misleading a
Hello 888Rep, On September 2nd, I made a withdrawal to my Neteller account.Then I got an email saying '' withdrawal was returned to us and we will try other methods.Can you explain what that means and how do I withdraw my money.At the start I was making deposits using my Debit/Credit card, but when I tried to withdraw, there was no option to withdraw to my bank account. So I ma
Same situation for me: 18 days and I still haven’t received my cashout!I made a cashout on September 1 to Neteller. After a long time in processing, I finally managed to contact support, and they told me it was rejected by Neteller.They said I needed to make a small deposit to set up a new withdrawal method (Skrill). (That original cashout was never returned to my balance)I mad
Every time you guys post here I send your feedback over for you.
Regards
Buenas noches, ya envié toda la documentación, Por favor hay algún mail donde enviar información? es muy lento este proceso. no poder tener respuesta de nada. Solo correos electrónicos pre diseñados
mi nombre de usuario es Yan1974
mi correo electrónico [email]***@***.com[/email]
*
Edit/MH: Good evening, I've already sent all the documentation. Is there an email address where I can send information? This process is very slow. I can't get a response. Only pre-designed emails.
My username is Yan1974
My email is ***@***.com
Today I sent you a whole stack of documents, both close-up and close-up, horizontally and vertically. Let's see what you say this time. This time I'll probably have to photograph the documents sideways.
Dimonkz
@888rep
I still haven't received a response.
I’m done with 888poker / Evoke plc. This company is holding my $244.69 hostage since 25/08/2025.
Username / Account: MiguelHomem
Country: Brazil
Withdrawal Amount: $244.69
Payment Method: Luxon Pay
I’ve completed all KYC verification steps. I’ve contacted support multiple times, and they continue to ignore me, give excuses, and make empty promises.
This is not a delay – this is theft. A poker site claiming to be “trustworthy” is deliberately refusing to pay a legitimate withdrawal. They are holding my money without explanation.
I’m calling on this community: has anyone faced the same outrageous behavior from 888poker? What’s the fastest way to force them to release my funds?
Screenshots of all correspondence are ready. This behavior is completely unacceptable, unethical, and unprofessional. I will not let 888poker get away with this.
Contact info (for reference only):
Miguel Lucas de Souza Homem
[email]***@***.com[/email]
+55 27 *********
Take note, 888poker: the community is watching.
Buenas tardes. envié toda la documentación solicitada. Por favor preciso retirar el saldo.
User: Yan1974
correo: [email]***@***.com[/email]
*
Edit/MH: Good afternoon. I sent all the requested documentation. Please withdraw the balance.
User: Yan1974
Email: ***@***.com
Buenas noches, ya envié toda la documentación, Por favor hay algún mail donde enviar información? es muy lento este proceso. no poder tener respuesta de nada. Solo correos electrónicos pre diseñadosmi nombre de usuario es Yan1974mi correo electrónico [email]***@***.com[/email]*Edit/MH: Good evening, I've already sent all the documentation. Is there an email address where I can
Today I sent you a whole stack of documents, both close-up and close-up, horizontally and vertically. Let's see what you say this time. This time I'll probably have to photograph the documents sideways.
Dimonkz
I’m done with 888poker / Evoke plc. This company is holding my $244.69 hostage since 25/08/2025.Username / Account: MiguelHomemCountry: BrazilWithdrawal Amount: $244.69Payment Method: Luxon PayI’ve completed all KYC verification steps. I’ve contacted support multiple times, and they continue to ignore me, give excuses, and make empty promises.This is not a delay – this is theft
Buenas tardes. envié toda la documentación solicitada. Por favor preciso retirar el saldo.
User: Yan1974
correo: [email]***@***.com[/email]
*
Edit/MH: Good afternoon. I sent all the requested documentation. Please withdraw the balance.
User: Yan1974
Email: ***@***.com
Sent these over for you.
Regards
You always send this same message and nothing gets resolved. This is DISRESPECTFUL to the customer.
"Sent these over for you.
Regards."
Since I don't see any way out of my case, and months have passed and I haven't received my withdrawal, I'm now going after the Malta Gaming Authority and Gibraltar to see if they can do something to get this dishonest site to pay me what it owes!
@888rep
Support is again asking me to send them documents confirming my identity and address. They consider the documents I previously sent invalid. Since January 2025, I have repeatedly sent various documents confirming my identity and address, but unfortunately, nothing has changed. My account still hasn't been unblocked and the money hasn't been withdrawn. If the money isn't withdrawn to my account within two weeks, starting September 23, 2025, I will file a complaint with the licensing authority.
Tried to withdraw, received an e-mail that I should upload ID and bank statements in the safe cashier point. However, the cashier site only has option to verify ID. Where am I supposed to upload the bank statements?
I want to let you know I successfully received a withdrawal from 888 after 20+ days.
I don’t know what’s going on with 888 — long delays, hard-to-reach support, and people being looped around make users feel like they’re just wasting time without getting any resolution, and this causes them to lose trust in 888.
People will stay calm and quiet for many days if you give clear answers(from real support not reddit/ambassadors) and reassure them that their funds are safe and that you’re just facing temporary issues.
Thanks to ambassadors I. Simpioni and A. Abarone.
GL for 888
PS — never share here or reddit details: your email or nickname (scammers are watching and sending fake 888 support emails!).
I want to let you know I successfully received a withdrawal from 888 after 20+ days.I don’t know what’s going on with 888 — long delays, hard-to-reach support, and people being looped around make users feel like they’re just wasting time without getting any resolution, and this causes them to lose trust in 888.People will stay calm and quiet for many days if you give clear answ
Good to know.
Regards
@888rep
I'm waiting for a response from support again.
You should be able to contact them here.
https://help.888.com/hc/en-gb
Regards
Sorry, but why did you send me this link? It is a portal to nowhere. There is no live chat and there is no email contact. The only way to report the issue is through a form which takes some time to dig around and find. I have done this 4 times. I have explained to 888 poker support that the safe cashier does not prompt or allow me to upload documents for verification. All I get in response is another link to the safe cashier which does not work.
poker username TrotskyLives
Hello @888Rep,I need urgent help with my withdrawal.Date of request: August 12, 2025Amount: $750Confirmation ID: 861391698151Nickname: YarmelWithdrawal method: LuxonThe withdrawal is still not processed and the status remains “Awaiting process.”Now, when I try to initiate a new withdrawal, I receive this error:“Withdrawal is not available – no available payment method for your
888poker blocking withdrawal — need advice
Hi,
I’m having a serious problem with a withdrawal on 888poker.
On August 12, 2025, I requested a withdrawal of $750 via Luxon. Right after that, my account was blocked and I was asked to go through re-verification. It wasn’t easy, but I eventually passed it. However, the money never arrived, because they then demanded confirmation that the Luxon account is really mine.
I sent them all the requested documents, but they keep rejecting them no matter what — I tried both PDF and screenshots. They can’t provide a proper example or sample of what exactly they want.
I cancelled the withdrawal and the money was returned to my account. But now the cashier just says: “no active withdrawal methods.”
My 888 account is fully verified, and I have full access to play.
Documents I already provided:
Official Luxon Account Statement and Account Confirmation,
Screenshots of my Luxon account showing all my personal details.
The problem:
There is no support available (neither by email nor live chat).
If you manage to reach someone on Reddit or here on 2+2, you only get the same copy-paste excuse about “forwarded to the specialized/verification team” — and then silence.
Documents are rejected with no explanation.
They keep running me in circles with “please resubmit.”
Even the official 888 rep on Reddit repeats the same canned replies.
👉 Question to the community:
Has anyone here successfully passed this kind of verification?
Which documents worked for you, and in what format (photo, screenshot, PDF)?
Any advice or shared experience would be greatly appreciated.
Sorry, but why did you send me this link? It is a portal to nowhere. There is no live chat and there is no email contact. The only way to report the issue is through a form which takes some time to dig around and find. I have done this 4 times. I have explained to 888 poker support that the safe cashier does not prompt or allow me to upload documents for verification. All I get
888poker blocking withdrawal — need adviceHi,I’m having a serious problem with a withdrawal on 888poker.On August 12, 2025, I requested a withdrawal of $750 via Luxon. Right after that, my account was blocked and I was asked to go through re-verification. It wasn’t easy, but I eventually passed it. However, the money never arrived, because they then demanded confirmation that t
Sent over for you guys.
Regards
The amount of verification applications being rejected for unclear or confusing reasons is not a good look for 888, one solution would be to send the rejected document back to applicant with whatever is wrong with it being clearly marked on the copy sent back. E.g. If a particular field like the name is not clearly visible then circle the name and write needs to clear. Now if the bloody name can be seen clearly with the human eye then it should never be an issue and a recalibration of whatever bullshit tech you are using to scan them should be in order.
This would help speed up this process and end what from the outside looks like a mess.
The problem is that documents are reviewing by AI. Which which is badly developed.
The amount of verification applications being rejected for unclear or confusing reasons is not a good look for 888, one solution would be to send the rejected document back to applicant with whatever is wrong with it being clearly marked on the copy sent back. E.g. If a particular field like the name is not clearly visible then circle the name and write needs to clear. Now i
Hello 888Rep!
here is the email I received:
This isn't a response to my previous posts!
This doesn't correspond with the comments and questions I asked you in my previous posts...
Why aren't you responding to my comments regarding the legality of such requests?
Why are you trying to blackmail your own users?
You're withholding users' funds, thereby trying to force them to fulfill any of your requests illegally!
You ignored my previous comments and questions regarding the legality of such requests!
The question is why? Because they don't exist?
I'm not happy with your illegal requests and manipulations...
All your requests must comply with the law and the terms of the agreement!
You're taking on too much! Don't you think so?
I'm tired of you ignoring my questions and comments regarding the law and the terms of the agreement!
I'll explain again: you can't request whatever you want! Your requests are strictly regulated by law and the terms of the agreement!
Please copy for me the excerpt from the section of the rules that states that every user is required to provide you with their personal financial history and Skrill balance!
Also, I remind you that there are no legal grounds for blocking my account!
It's been almost three months since you restricted my account...
and you still haven't told me the reason for the block!
Please don't ignore any inconvenient questions!
Also, review my previous posts, in which I described the entire situation...
Please give me a detailed answer based solely on the law and the terms of the agreement!
My username : im44bet
Thank you!
