[888poker] (ROW) Official Players' Thread
[888poker] (ROW) Official Players' Thread
8
zs

[888poker] (ROW) Official Players' Thread

Howdy Folks,

Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several mile

01 August 2011 at 09:21 PM
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2942 Replies

8
zs


by newgopu m

Dear Sir or Madam, as was already the case last time, I have once again been waiting for a long time for my payout. Such delays were not common in the past. Although the last payout was eventually made after several days, this cannot be considered a reliable process.I therefore kindly ask for a prompt clarification and for information on when the payout can be expected.username

Hi team,

The payout for the member has been released.
The member has been notified of this update.


by wwsd m

I understand this. Before I left for Thailand I contacted Live Chat to help me with a withdrawal issue. Live Chat could not help me, but told me 888 customer support would contact me by email in order to help me. That email never arrived. I am requesting that customer support contact me via email to assist with my withdrawal request, as the Live Chat agent told me they would. H

FROM SUPPORT.
Unfortunately, due to security requirements, we are unable to process manual withdrawals for active accounts where login activity or country details do not match.


by 888Rep m

FROM SUPPORT.
Unfortunately, due to security requirements, we are unable to process manual withdrawals for active accounts where login activity or country details do not match.

I know this isn't true. The same thing happened to me last year and 888 allowed me to withdraw with some verification.

Also, why is support unable to email me? If I had gotten that email in the 24-48 hrs the live chat support agent told me to expect it, I would have been assisted while I was still in Canada. I never did receive that email and I did not receive the email you requested 4 days ago.

As I said, 888 support is atrocious.


by wwsd m

I know this isn't true. The same thing happened to me last year and 888 allowed me to withdraw with some verification.Also, why is support unable to email me? If I had gotten that email in the 24-48 hrs the live chat support agent told me to expect it, I would have been assisted while I was still in Canada. I never did receive that email and I did not receive the email you requ

Sent this over for you.
Regards


Dear 888 Team,
I have permanently moved from Germany to Austria. Back in October, I sent my proof of residency to customer support. I received a reply stating that the documents were insufficient, so I sent my proof of residency again, along with an electric bill confirming that I now live in Austria and am registered there. I have not received a response since October 25. I wrote again on January 7, 2026. In the meantime, I visited Germany and logged in (I cannot log in in Austria because my account is restricted to Germany). I noticed that I have to confirm my address when I click on the cashier button. However, I cannot confirm this because I no longer live in Germany and cannot enter an Austrian address there. So now I can't even withdraw my funds if I wanted to, because I'm stuck in the Cashier menu. This situation is very disappointing. I am appalled at how I am being treated as a customer.

My account name is PinkPunter. I kindly request your assistance and that you contact me.

Best regards


Hi,

I have a question about the xl winter events with multiple days 1s. Is it possible to play multiple day 1s? In this case, are the stacks combined or does only the biggest stack of one day 1 count for day 2?

ty in advance.


by 888Rep m

Sent this over for you.
Regards

Thank you.

That did something because I recieved 3 different emails from 888 about this issue reaching out to resolve it. Unfortunately, I am unable to correspond with any of them as replies to each one bounce back as undeliverable. The last email I received from the payments team with instructions instructed me to go through the cashier or 'Alternatively, you may send the same to us via email and we will update them for you.' I can't do the last one because I have no way to contact 888 via email and the email from the payments team came from [email][email protected][/email].


by ddccc m

Hi,

I have a question about the xl winter events with multiple days 1s. Is it possible to play multiple day 1s In this case, are the stacks combined or does only the biggest stack of one day 1 count for day 2

ty in advance.

Need a poker user name please?


by xrsma m

Dear 888 Team,I have permanently moved from Germany to Austria. Back in October, I sent my proof of residency to customer support. I received a reply stating that the documents were insufficient, so I sent my proof of residency again, along with an electric bill confirming that I now live in Austria and am registered there. I have not received a response since October 25. I wro

by wwsd m

Thank you.That did something because I recieved 3 different emails from 888 about this issue reaching out to resolve it. Unfortunately, I am unable to correspond with any of them as replies to each one bounce back as undeliverable. The last email I received from the payments team with instructions instructed me to go through the cashier or 'Alternatively, you may send the same

Sent this over for you guys.
Regards


by 888Rep m
by ddccc m

Hi,

I have a question about the xl winter events with multiple days 1s. Is it possible to play multiple day 1s In this case, are the stacks combined or does only the biggest stack of one day 1 count for day 2

ty in advance.

Need a poker user name please?

ddc2


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by ddccc m

ddc2

Once you qualify for day 2, you will not be able to play another day 1.

If you played a day 1 and did not qualify, you can play again until you qualify.
Thanks,


@888rep

Hello. IΒ΄m from Germany (username: ziggis88) and did a missclick on another site so my account was self excluded for 24 hours (German Law: Oasis). On all the other sites (Pokerstars, GG, BWIN) my account is now open, but not on 888. No answer from your support. Please check it.... I donΒ΄t understand, why the reopeneing of an account donΒ΄t happen automatically. On the 3 other rehulated german sites, this is no problem, but only 888 can not fix it??


by ziggis88 m

@888repHello. IΒ΄m from Germany (username: ziggis88) and did a missclick on another site so my account was self excluded for 24 hours (German Law: Oasis). On all the other sites (Pokerstars, GG, BWIN) my account is now open, but not on 888. No answer from your support. Please check it.... I donΒ΄t understand, why the reopeneing of an account donΒ΄t happen automatically. On the 3 o

Sent this over for you.
Regards


@888rep

Hello

Please help. After receiving a transfer from a friend, I can't log into my account. I emailed you and received a message that an investigation is underway. It's been over a month now, and I still haven't received a response. What can I do to continue playing at 888poker?


Ladies and Gentlemen 888 brings you the invisible spinning wheel.


Is anyone else experiencing this, it is like this for me for about a week. It does reveal the prize at the end so not the biggest deal.


by Aliphard m

@888rep

Hello

Please help. After receiving a transfer from a friend, I can't log into my account. I emailed you and received a message that an investigation is underway. It's been over a month now, and I still haven't received a response. What can I do to continue playing at 888poker?

Sent this over for you.
Regards


by MarkDavis m

Ladies and Gentlemen 888 brings you the invisible spinning wheel. Is anyone else experiencing this, it is like this for me for about a week. It does reveal the prize at the end so not the biggest deal.

Same, but I never got anything other than a freeroll ticket. πŸ˜ƒ


by 888Rep m

Sent this over for you guys.
Regards

Thanks.


by MarkDavis m

Is anyone else experiencing this, it is like this for me for about a week. It does reveal the prize at the end so not the biggest deal.

Fixed.


by 888Rep m

Sent this over for you guys.
Regards

I was able to respond the 3rd time 888 contacted me because it was from an address that could be replied to. That was a week ago and I haven't heard anything back.


Hello 888,

Can I ask you to change my settles currency from eur to usd ?

Account id: cernavska.il

Thank you


by 4ernav m

Hello 888,

Can I ask you to change my settles currency from eur to usd ?

Account id: cernavska.il

Thank you

Sent this over for you.
Regards


by wwsd m

I was able to respond the 3rd time 888 contacted me because it was from an address that could be replied to. That was a week ago and I haven't heard anything back.

Sent this over for you.
Regards


I seen a player use an emoticon saying "Nice Hand", is there different software for some on 888 or am I missing something because it doesn't seem to be on mine?

Software looks better than it did when first changed but I will always prefer the old version but one thing I would prefer to see changed is the card design, it just looks silly imo, what is wrong with the traditional card design?

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