GGPoker Winning NL500/NL1000 Reg Banned for "RTA"

i also have faceit anticheat, and also gamersclub anticheat, i dont think i have any vpn ever, anyway, i will format my pc and continue playing to see if the issue continues.

got banned under the exact same procedure. exact list of emails too. i have heard of around 5 cases, all the same.

it seems like their plan is to cull the reg pool. this is not a surprise, they do it every couple of years. how they choose who to flag i dont know. maybe its high wr, maybe its amount of gems saved, maybe its seniority (younger account = more likely to be sus?).

i'm fine with them not allowing certain players into their site - the issue is that they changed their gem system so that at any time you must have $1k-100k tied to them or you lose a significant part of rakeback. and if they ban you arbitrarily, it's under their T&Cs that they can keep it.

The post above mine had some good points. Not sure if I want to save up for the 100K prize at this rate. Will be keeping an eye on this thread.

Hello.

Same situation but plo5. Now i’m at step 3/5 to face a perma bann.

Could you tell how and what you wrote to them about gems. I also have few keks in gems. Will apriciate any xontact from you. Regards

Hello, everything same in my case. I am prerb winning PLO reg. Very similar dates, same emails. Just last email (PC setup) they didn´t asked me. They confiscated all my GEMs + Cusd, worth almost 20k. I asked them twice to convert GEMs but they declined.
My case is over, they already sent me my regular balance, that´s only reason why I am sharing this.

I'd also like to add that everything OP and 505 Bad gateway posted seems measured and credible. There's really no reason in particular to believe that they are lying.

This deserves an official response that sheds some light on what is going on.

First of all, I want to sincerely thank the original cash game player for having the courage to share his story publicly. If it wasn't for his post, I would never have found this thread while researching my own situation, and I probably would have continued believing that I was completely alone.

I also want to make something very clear: this has never been about attacking GGPoker. I've been a regular player on the network for over five years, and throughout this entire process my only goal has been to understand what happened and resolve my own case. From the very beginning I cooperated with every request, answered every question honestly, and provided everything that was asked of me. Despite that, there are still parts of the process that I simply cannot understand.

In a way, I'm relieved that my case is not unique. Not because I want anyone else to go through this, but because it encourages more people to come forward and share their own experiences. Whether every case ultimately has the same explanation or not, the growing number of similar accounts shows why these discussions are so important. They raise legitimate questions about transparency and due process, and I believe those conversations ultimately benefit everyone.

This thread is already being discussed in the GGPoker Platinum Lounge Discord, which shows that the community is paying attention. Hopefully that means these issues will now receive the consideration they deserve. I genuinely believe that greater transparency would benefit both players and GGPoker itself. Players deserve to understand the process when such serious actions are taken, and GGPoker deserves the trust that comes from handling these situations as openly and fairly as possible.

Whatever the final outcome of my own case, I hope this discussion helps improve the process for everyone in the future. If more players continue to share their experiences respectfully and constructively, perhaps something positive can come from all of this.

Hi, thanks for sharing your experience.

Would you mind explaining your timeline in a bit more detail? I'm trying to understand whether our cases really followed the same process.

When did you first receive the software compatibility/RTA warning?
How long after that was your account frozen?
How long did the investigation last before you received the permanent ban?
Did GGPoker ever tell you what specific software or behaviour triggered the investigation?

You mentioned you've heard of around five similar cases. Were they all regular winning MTT/cash players, and did they all receive the same sequence of emails?

I'm only trying to understand whether there's a consistent pattern, as my own case followed a very similar process. Thanks in advance.

Hi, I'm sorry you're going through this as well.

Would you mind sharing a bit more about your timeline? I'm trying to compare it with my own case to see whether GGPoker is following the same process in all of these investigations.

When did you first receive the software compatibility/RTA warning?
How long after that was your account frozen or restricted?
How long have you been under investigation so far?
Have they asked you the same questions about your setup, software, staking, teammates, and aliases?
Have they given you any indication of what supposedly triggered the investigation?

It seems more and more players are coming forward with very similar experiences, so understanding the timeline could be helpful for everyone following this thread.

I hope your case has a better outcome than mine.

Thank you for sharing your experience. I'm really sorry this happened to you as well.

My timeline is very similar. I received a software compatibility warning months before my account was eventually frozen and permanently closed. Throughout the investigation I fully cooperated, answered every question, provided all the information they requested and even contacted support proactively after the initial warning because I wanted to make sure everything on my PC was compliant.

Like you, they returned only my regular account balance but refused to return or convert my C$ and GEMS, which represented a significant amount of money, without providing any detailed explanation.

The fact that more players with very similar timelines and outcomes are now coming forward makes me believe this deserves much greater scrutiny. Even if every individual case is different, the community should be able to openly discuss these situations and ask for more transparency about how these decisions are made. That benefits both honest players and the integrity of the games.

Also, what does step 3/5 to face a Perma-ban mean?
Does GGPoker have a 5 step plan for banning people like warn, warn, temp-ban, temp-ban, permaban or something? Sounds a bit odd.

In my case, the timeline looked like this:

29 April: I received an RTA warning through an in-client pop-up message when logging into GGPoker.
I immediately contacted support by email because I wanted to understand what had triggered the warning and make sure there wasn't any software conflict on my PC.
The responses I received were very general and didn't identify what had caused the warning, so I couldn't determine what, if anything, needed to be changed.
I continued playing while being extremely careful and kept trying to resolve the issue with support.
Mid-June: My account was frozen.
I then went through the full verification process, providing identification documents, answering every question and cooperating fully. The sequence of questions and requests was almost identical to what coinpoker123 described in this thread.
Roughly one month later, I received the final decision: a permanent ban for alleged RTA use, without any further explanation of what specifically led to that conclusion.
My cash balance was returned, but my GEMS and C$ were withheld, representing roughly $17,000 in value.

I can't comment on whether GGPoker has a formal step-based enforcement policy, but this was the sequence of events in my case. The most difficult part wasn't receiving the initial warning—it was that despite proactively contacting support from day one and trying to resolve the issue, I was never given enough information to understand what had triggered it or how I could address it.

i never received a RTA warning. investigation lasted around a month, but because after each email I poked again after 4 days (they answered immediately after that).

they asked exactly the same questions in the same order. they gave no details.

my best advice to you or anyone in the same situation is to convert your gems while you still can. i think once you are in the "investigation", there is only one outcome possible.

Its so weird though.
If they were really confident they caught someone cheating/RTA'ing surely they confiscate the entire balance and not just the gems.
Because im sure what they confiscate gets distributed amonst affected players
They deserve as much as possible in PROVEN cases like this

The fact that GG only confiscates the gems and not the funds while also being very mysterious about the violation isnt a good look for them

I'm glad that more people are coming forward to share their experiences and that this thread has sparked a constructive discussion based on facts and reasoned arguments.

I am too even though Im not in the same boat

I want a pokersite to be harsh on RTA'ers but also clear because if I were to be wrongfully accused and banned I'd be pretty pissed off too and looking to clear my name

It looks like more affected players are finding this thread (with also some households names which helps because just new accounts might look sketchy) so the case against them certainly is growing.

At some point a GG rep. has to respond and bring some clarity (I hope)

Maybe some high level ambassador of theirs said more bans are better.

Since the OP mentioned Smarthand to check his nick, did you guys use Smarthand while playing and maybe they see it as RTA?

Hi everyone, following this thread closely and wanted to share my own case, which matches the pattern several of you have described.

**Background:** I've been playing online poker since 2010 (started on PokerStars), and had my GGPoker account (username: Gabinel) since 2021 with no prior warnings or issues. My recent results were actually negative going into this, so this wasn't a "too good to be true" situation.

**Timeline:**
- May 19: Account locked, no warning beforehand.
- May 20 – early June: Went through the full verification process — KYC documents, a video verification (recorded showing ID, login without VPN, Task Manager, device specs), and then detailed written questions about account history, other accounts/sites, staking, coaching, and my hardware/software setup. Cooperated fully and answered everything.
- June 12 & June 23: Generic updates saying they were still investigating my account and hand histories.
- July 13: Posted my case publicly on Reddit after 56 days with no resolution.
- July 14 (one day after that post went public): Received a final email stating I breached their "Use of Bots" policy under Section 3 of the Security & Ecology Policy, and that my account was permanently closed. No hands, patterns, or any specific evidence were included — just the conclusion. Not sure if it's a coincidence, but the timing was notable.

**On the funds:** Unlike a few cases I've seen here, I was actually given temporary access to redeem my Ocean rewards/points before the final payout, so I didn't lose that portion — my total refund ended up being roughly half cash balance, half redeemed points/rewards. Worth mentioning since it seems inconsistent with what others have described (GEMS/C$ being withheld entirely).

**Where I'm at now:** I've sent a formal appeal disputing the decision and requesting the specific evidence behind the "bot use" conclusion, along with a request for reinstatement. Still waiting on a response.

Like others here, my biggest issue isn't that a security review happened — it's that a serious accusation like this was made with zero supporting detail, after two months of full cooperation on my end. Happy to compare notes with anyone going through the same process, and I'll update here if I get any further response from their security team.

Hello,

I had a similar experience although abit different. I got an RTA warning early April, and had similar back and forth with GG that didn't amount to anything as I got the same vague responses referenced in the thread. However, I went full nuclear mode and bought a new PC with 3 external cameras + used OBS to record both the internal processes of my sessions + the entire external environment of my grind. I told GG this, that I would be thoroughly recording all my sessions both internally and externally on a completely new pc with nothing at all installed onto it other than OBS and GG and a hand ful of other poker sites so that there would be 0 potential false positives.

They have since stop responding to my emails, I assume that if they did try to ban me, given how extreme the measures I've taken, it would be absurd to ban me now under some bullshit RTA claim. I am currently out of my regular grind and overseas but I am still allowed to play there and nothing has been locked.

A month and a half before my account was frozen, I received a message via the GG software telling me to stop using RTA, as it violated their terms of service. I immediately emailed GG security asking for an explanation and offering to record my sessions—showing my face, and so on. I never got a reply.

My account was frozen exactly four weeks and one day ago. I messaged security asking for an explanation. Then the same pattern played out that all you "cheaters" experienced: replies coming every 10+ days, the same stupid questions. I answer everything factually and precisely—exactly how things actually happened.

I joke that I’m 3/5 of the way to a permanent ban, since I’ve received three messages so far (requests for ID documents and a selfie, questions about my poker journey, and now more technical questions about contacts with other regs, when I opened the account, whether it’s my only one, etc.).

A friend of mine faced the same questions. It was the exact same process. Yet I haven't seen anyone actually get their account unfrozen and allowed to keep playing after this kind of investigation.

I was a big winner in PLO5 (stakes ranging from 2/5 to 10/20). I didn't use any solvers while playing. Sometimes I had H2N running because I also had Coin open at the same time. I used to take screenshots of opponents' hands during sessions so I could analyze them later.

I know someone else who did all those same "terrible" things to improve his game. There was just one difference between us: he wasn't winning before rakeback, whereas I was crushing the games. He’s still playing, while I’ve had my high-stakes bankroll—and my Gems, of course—frozen for a month now. I haven't received any concrete information throughout this entire time.

How many more cases will it take before the community comes together and asks for answers?

Do we really have to wait until it happens to us before we start paying attention?

Can players who are saving up GEMS to reach the highest reward tiers truly feel secure, knowing that from one day to the next they could end up in the same situation?

If I had known that, I would have done the same. It would have cost me far less than the amount of rakeback they ended up keeping.

Hey everyone, I'm a spin and gold player and I had the same situation as you guys.

When they did the client update with the massive pushback from the community I saw a lot of guys received the RTA warning and posted it in their platinum lounge - I also probably received it then but I was on vacation at the time so I didn't log-in to check.

When I got back home on May 9th and logged into my account I had the same RTA warning as you guys did. Emailed GG to ask on what had triggered it and what I could do to prevent it from happening - didn't receive an answer.

10 days later on May 19th I got my account frozen. I had no emails from GG and no other warnings besides the first initial one.

I emailed them and the investigation process started with all the same copy-paste like emails that you guys had above. I've seen the same emails on twoplustwo from years ago as well.

In the end the "investigation" lasted about a month. After I replied very detailed to every single question they sent me. The funny thing was one of their first questions was to tell them about my poker journey and I was extremely detailed. A couple of emails later they asked me if I have a poker coach, team etc. and all of that was described in my previous email which means they probably don't even read the replies.

During the email correspondence they were taking a lot of time to reply back to me, I was sending reminders and proposing to film myself playing for as long of a period they'd like for so they can compare my game from the footage and their previous data to see that there are no differences and that I'm not a cheater. They completely ignored those propositions and continued with their automatic copy-paste emails. I was totally fine to film all my sessions for months if they'd wanted that.

On June 18th my account was banned and I was told to contact the cashier team for my withdrawal.

This is how my balance looked like:

Cash balance: $20,106.68
C$: 2,216
Gems: 9,379,175, which I believe to be worth approximately $12,500

And for my bad surprise they only let me withdrawal the 20k cash balance and they kept my 2,2k in C$ + my 12,500$ in gems.

I requested for them to convert the gems into cash - they declined and said the gems can only be converted from the player.
After that I requested for them to let me log-in for one last time so I can convert them myself - they declined again.

And now I've stopped trying but I have some hope again after reading your thread. How did you get the gems converted into cash?

I also hope that there is a chance for us to get our accounts back as from my impression you guys are also innocent and have been playing your respected formats for years.