[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
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Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
*
In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
FYI,
I sincerely apologize for the frustration and inconvenience caused regarding member’s pending withdrawal and verification process.
We’ve reviewed this case, and it appears the delay is due to restrictions with payment methods in Belarus. To proceed with member’s withdrawal of $1,125, we kindly ask member to respond to the email we’ve sent, confirming their preferred payment method. This step is essential to ensure the payment is processed smoothly given the limited opt
I'm asking you to stop deceiving me!!! I have not received any emails from the transaction department...You have reset my verification twice. And you still haven't even returned the money to my gaming account. There are no restrictions on Visa card transfers to our country. You managed to transfer me 5 dollars out of 1130 and you can't transfer the rest? Why are you cheating?
Hello. I need help again. Yesterday I received an email which said that
........ "Thank you for sending us your ID document. Unfortunately, we cannot approve it because the birthdate is not visible.
Please send us a copy of another document than the one you sent us or another valid identity document, e.g. your passport or driver's license."
..........
I sent the same state passport again, in which I highlighted the date of birth in green, but they do not accept it, although everything is clearly visible there. I do not have either a foreign passport or a driver's license.
Are you kidding me or have you completely lost your conscience? My e-mail account has not changed! Its address is given in my profile, when I registered more than 11 years ago! The Transactions Department sent letters to this address in November. But as soon as it comes to returning my money, you lose everything: verification, e-mail address and the money itself. How do you explain the fact that your mailing robot sends me letters quietly? And you can't?
Subject
Give me back my money
Reference # 241204-000234
Auto-Response (04/12/2024 09.30 PM)
Dear Member,
Thank you for taking the time to contact the Operations Team.
This is an automatic reply to inform you that your email has been received and is currently under review. In the meantime, it may be that your query can be answered by one of the following:
• If you visit our FAQ section on our website
• If you have been asked to provide Verification Documents, please visit ‘How do I verify my details' page for more information or Safe-Cashier to upload your documents
• If your account is restricted and you have been asked to provide Verification Documents you may still do so by visiting Safe-Cashier which can be accessed with your log in details
• If you have been asked to provide Source of Funds documents, please visit the ‘Source of Funds’ page for more information.
We aim to respond to your query as soon as possible, thank you for your patience and co-operation.
Regards,
Operations Team
Customer (04/12/2024 09.25 PM)
+ operations@- все Good evening, please return my money which is in the transaction processing since October 10th. I have passed verification. You are violating all my rights. Thank you.
17.11.2024, 10:41, "Operations Team"
Important information needed to verify your account
View this email in your browser.
888
Dear Siarhei,
This is the Operations Team at 888poker and we are contacting you with regards to your account with username miseyukas75
Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result any restrictions which may have been imposed on your account have been removed.
Many thanks for your cooperation in this matter.
For further information regarding our withdrawal timeframes, please visit our FAQs here (http://888-external-en.custhelp.com/app/...) .
Regards,
Operations Team
888poker
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Screenshot_20241121-070947.jpg, 374424 bytes, Added to incident
It was just an idea that support had as to why you were saying that you didn't get any mails from them.
Regards
Are you kidding me or have you completely lost your conscience My e-mail account has not changed! Its address is given in my profile, when I registered more than 11 years ago! The Transactions Department sent letters to this address in November. But as soon as it comes to returning my money, you lose everything: verification, e-mail address and the money itself. How do you explain the fact that your mailing robot sends me letters quietly And you can't
Subject
Give me back my money
Reference # 2412
Hello i have problem with mi poker client , when i try pay on the windows 10 i cant because client working very slowy ... but if i try open client on the windows 7 he open only like on this photo , may be can you help me or explain how i can fix it problem on the windows 7 .
Hello i have problem with mi poker client , when i try pay on the windows 10 i cant because client working very slowy ... but if i try open client on the windows 7 he open only like on this photo , may be can you help me or explain how i can fix it problem on the windows 7 .
Have you tried to reinstall the client to see if that clears up the issues.
Regards
If you are a real representative of 888, please assist in returning the money to the gaming account. Cancel the withdrawal transaction. Give me my money back.
Hello. I need help again. Yesterday I received an email which said that
........ "Thank you for sending us your ID document. Unfortunately, we cannot approve it because the birthdate is not visible.
Please send us a copy of another document than the one you sent us or another valid identity document, e.g. your passport or driver's license."
..........
I sent the same state passport again, in which I highlighted the date of birth in green, but they do not accept it, although everything is clearly v
Help me please.
Username on 888poker - SangNoir21
I send pasport of the citizen of Ukraine. Name, photograph, signature, date of the birth, etc, are clearly visible and legible.Why not passed your standard security checks? I don't have a international passport or driver's license.
The first and second pages of the passport book contain the surname, first name and patronymic, date and place of birth. The first page also contains a photo and space for the owner's signature. The second page contains information about gender, date of issue and the issuing authority, and the signature of the official responsible for issuing it. The entries are certified with a mastic seal, and the photo with a raised dry seal.
The validity period of a passport issued in the form of a passport booklet is not limited.
If you are a real representative of 888, please assist in returning the money to the gaming account. Cancel the withdrawal transaction. Give me my money back.
Help me please.
Username on 888poker - SangNoir21
I send pasport of the citizen of Ukraine. Name, photograph, signature, date of the birth, etc, are clearly visible and legible.Why not passed your standard security checks? I don't have a international passport or driver's license.
The first and second pages of the passport book contain the surname, first name and patronymic, date and place of birth. The first page also contains a photo and space for the owner's signature. The second page cont
Have you guys tried the help chat in the poker lobby as it's instant replies so I'm told so might be worth a try?
In my understanding, the 888 representative is a person who helps players. He answers specific questions and gives truthful answers. I have been hearing only deception from the representative for three days now. Your online chat never works, support never responds to emails. You lie about cashouts to Belarus. Give me my money back. Scammers.
How to find help chat from a mobile client? Thank you
I am wondering why the 888 representative is ignoring my messages? Why haven't they returned my money to me in two months? Why can't the representative resolve this issue?
I am wondering why the 888 representative is ignoring my messages? Why haven't they returned my money to me in two months? Why can't the representative resolve this issue?
The Representative is a mediator who passes messages to support, they do not directly intervene in matters like this. Top tip, be more polite and you might get a response and provide the email address they asked for earlier.
In my understanding, the 888 representative is a person who helps players. He answers specific questions and gives truthful answers. I have been hearing only deception from the representative for three days now. Your online chat never works, support never responds to emails. You lie about cashouts to Belarus. Give me my money back. Scammers.
The Representative is a mediator who passes messages to support, they do not directly intervene in matters like this. Top tip, be more polite and you might get a response and provide the email address they asked for earlier.
Exactly this, thanks for explaining to him Mark but I can understand why he is getting frustrated.
You go into the poker lobby and click either help or if there is a question mark then click on that and see if that gets you there.
Regards
I found only help center, but when I click on it I get the web page is not available. When I am at the checkout, I found Help? and when I click on it there is a link only to FAQ. Having studied the FAQ regarding documents, I followed all the recommendations, took a photo with my smartphone, everything is readable and visible. I wrote to the email [email]feedback@mailer.888poker.com[/email] that I do not have a driver's license and a passport. I only have a Ukrainian passport. I have not received an answer. Maybe you can help me get an answer? Can I pass verification using a Ukrainian passport? If not, for what reason? And what is my way out then, considering that I only have this document proving my identity. Thank you!
How can I be polite, in your opinion, when you haven't returned my money for two months? You've reset my verification twice in two months. I've sent you more than 20 documents in total. All documents are of the highest quality. Instead of paying me money, you constantly deceive me. And after that I'm supposed to be polite? You're scammers and just give me my money back and apologize for the inconvenience.But being an intermediary for scammers and still being offended is a luxury.
Is there any way for UK players to start playing at 888poker and depositing more than 100$ per month with no payslips, no job contracts, etc? (Just playing poker full time). I tried everything couple months ago and I was denied/rejected , which seems very weird to me considering in most sites you have no issues (at least in other sites they let you deposit 5-6k per month at the beggining until you reach your desired bankroll).
Thank you in advance
How can I be polite, in your opinion, when you haven't returned my money for two months? You've reset my verification twice in two months. I've sent you more than 20 documents in total. All documents are of the highest quality. Instead of paying me money, you constantly deceive me. And after that I'm supposed to be polite? You're scammers and just give me my money back and apologize for the inconvenience.But being an intermediary for scammers and still being offended is a luxury.
They asked you for your email address because it was apparent the mail they were sending you was not reaching you, follow the instruction in bold and underlined.
Please provide the rep with your up to date e-mail address as was requested in a previous post and follow their instructions from there on.
Hey,
I am having hard time validating my phone number.
I just never get the SMS code.
I tried several times, and the support told me to send email, but no answer from them, either.
Could you please help me with this?
My username is pooh1234.
Dear Mark, if you read my posts carefully, you would understand me. It is not about the mail. It has not changed, advertising letters from 888 are sent to this address. I wonder how you would personally react if your verification was reset twice? If instead of paying you your money you were sent a request for a bank statement? Yesterday I received another letter about this from 888 instead of my money. At the same time, on November 17, I passed verification once again, received a response from support and an hour later another request for a bank statement. Maybe I'm being overly rude after this, but in that case, you're Mark the Idiot. If in your country it is accepted to deceive a person instead of paying for his work, then I will agree to an idiot.
Is there any way for UK players to start playing at 888poker and depositing more than 100$ per month with no payslips, no job contracts, etc? (Just playing poker full time). I tried everything couple months ago and I was denied/rejected , which seems very weird to me considering in most sites you have no issues (at least in other sites they let you deposit 5-6k per month at the beggining until you reach your desired bankroll).
Thank you in advance
Can I have your email address and I will ask them for you.
Regards
