[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
I am playing on a german domain (just in case you need this info)
Hi 888 rep, I have some kind of problem. I am currently expecting a withdrawal, but the thing is, my account is not verified. The problem is that my documents are not getting accepted cause they "expired". I have a passport which was extended prior. I have sent two pages of my passport (main page and extension page) but they weren`t verified. Could you help me please?
My account nickname is ArcVVarden
P.S. if needed, I could upload my passport here, thanks!
Regards
Sent this over to be checked for you.
Regards
Hello everyone and 888 representative.
I am from Belarus, Minsk.
Nickname: "nh.gg".
I have only a little over $100 in my account.
I've been trying to verify my account for almost a month now.
I still need to verify the address.
I sent:
- passport main page
- passport registration page
- certificate of residential premises occupied in this locality, place of residence and family composition (in Russian "Справка о занимаемом в данном населенном пункте жилом помещении, месте жительства и составе семьи") for 12/17/2024
- mobile phone bill for November 2024
- bank statement for December 2024
- utility bills for November, October, September, August and July 2024
I also sent English translations of the certificate of residential premises occupied in this locality, place of residence and family composition and mobile phone bill
At first, technical support communicated in Russian, but recently they switched to English and documents in Russian were not enough for them.
My mobile operator is MTS and it only provides documents in Russian. Also, my bank is only in Russian by default. Maybe I can make a "Certificate of account status" for about $12. But I need to know for sure that this is what you need for verification. Please look here: link to sample documents
on page 2, "Certificate of account status" will suit you?
Will this be enough, or should I connect to another mobile operator "A1" that I don’t need and try to get documents in English there?
Thank you in advance.
Hello.
On December 23, I will receive a notarized translation of my Ukrainian citizen's passport into English. I will re-send the original and translation of this document that certifies my identity. The data specified in the document matches the data specified in the profile on 888poker. I hope that this will satisfy your standard security checks and in the future I will not encounter problems with identity verification, withdrawal of funds and further play on your platform. I ask for your assistance in resolving my issue.
Hello everyone and 888 representative.
I am from Belarus, Minsk.
Nickname: "nh.gg".
I have only a little over $100 in my account.
I've been trying to verify my account for almost a month now.
I still need to verify the address.
I sent:
- passport main page
- passport registration page
- certificate of residential premises occupied in this locality, place of residence and family composition (in Russian "Справка о занима&#
Poker user name please?
Hello.
On December 23, I will receive a notarized translation of my Ukrainian citizen's passport into English. I will re-send the original and translation of this document that certifies my identity. The data specified in the document matches the data specified in the profile on 888poker. I hope that this will satisfy your standard security checks and in the future I will not encounter problems with identity verification, withdrawal of funds and further play on your platform. I ask for your assi
Of course I will do all I can to help you.
Regards
Huge thanks! I finally know who at 888poker is doing their job right. Bummer I wasn't pointed in this direction earlier."
Sincerely, IHey4.
888 has today rejected documents without providing any explanation, not even an e-mail. I've never received an e-mail by 888 stating why my documents were not accepted. As per the UK gambling commission under which 888 is licensed, "...customers should be informed of the reasons why their withdrawal has been delayed."
While reading this gambling commission article (
), I've found that 888 systematically breaches basic mandatory key requirements for operators regulated by them. For example:
Spoiler
"Operators should not, however, continue to accept deposits indefinitely and then seek to rely on their AML procedures to frustrate a withdrawal request, where the operator should have sought that information earlier if needed."
-888 continues to accept deposits despite blocking withdrawals. Furthermore, 888 doesn't verify accounts before someone deposits. I know because I tried to verify my account several times before depositing, and never go an answer. Right after depositing, I was asked to verify it.
"If an operator does not have any regulatory concerns about a customer - for example, there are no suspicions of money laundering or any other risks to the crime licensing objective, and there are no suspicions that the customer has otherwise breached the operator’s terms and conditions - then there is no valid reason to delay the payout of the withdrawal."
-888 has extremely strict criteria for accepting verification documents, and doesn't allow withdrawals unless these are provided.
"...customers should be informed of the reasons why their withdrawal has been delayed."
"Equally, where an operator has decided not to process a withdrawal, it should provide the customer with a full explanation including the basis on which it has made that decision."
-888 rejects documents without giving a reason. As a matter of fact, the last documents I sent were rejected without even an e-mail.
"If an operator suspects or has knowledge of money laundering or terrorist financing, they must submit a Suspicious Activity Report (SAR) and seek a DAML or Defence Against Terrorist Financing (DATF) from the NCA before moving or returning customer funds."
-I know of many legitimate players who had their funds confiscated by 888. I would like to know if 888 submitted a SAR or equivalent before confiscating funds. I highly doubt it.
Please ask your relevant department to get back to me in a proper manner as defined by the gambling commission under which they are regulated. Ask them to send me specific reasons why the documents were rejected, and which documents they want instead. I really do not wish to go to court over $11000 I have in my account, but if I have no other choice, I will. The username is "supermonkey9".
I really appreciate your help. Thank you.
888 has today rejected documents without providing any explanation, not even an e-mail. I've never received an e-mail by 888 stating why my documents were not accepted. As per the UK gambling commission under which 888 is licensed, "...customers should be informed of the reasons why their withdrawal has been delayed."
While reading this gambling commission article (
), I've found that 888Sent over for you.
Regards
will higher stakes plo be coming too?
Hello everyone and 888 representative.
I am from Belarus, Minsk.
Nickname: "nh.gg".
I have only a little over $100 in my account.
I've been trying to verify my account for almost a month now.
I still need to verify the address.
I sent:
- passport main page
- passport registration page
- certificate of residential premises occupied in this locality, place of residence and family composition (in Russian "Справка о занима&#
Today I received the same message again. I have already sent all these documents. Please clarify what documents you need? I sent the documents listed in the first message.
Is it ok to deposit and withdraw using a US Skrill account?
I have multiple residences and would like to avoid the currency exchange fee.
Is there any other fees when depositing and withdrawing using Skrill?
I see on their website that there is a 3.99% foreign exchange fee payable by the Skrill US recipient when receiving money from a non US Skrill customer.
Is it ok to deposit and withdraw using a US Skrill account?
I have multiple residences and would like to avoid the currency exchange fee.
Is there any other fees when depositing and withdrawing using Skrill?
I see on their website that there is a 3.99% foreign exchange fee payable by the Skrill US recipient when receiving money from a non US Skrill customer.
This forum is only for rest of the world players so nothing to do with US.
Regards
Hi 888rep, I am writing again about the verification of my account. It is still unverified and documents are not getting accepted. I am worried that my withdrawal can just stuck in there.
Nickname:ArcVVarden
Regards
I got a reply a few hours ago. Luckily it says that I only need to choose one of these options. I ordered a paid bank statement in English and will send this when they send it to me. I hope this helps.
Hi 888rep, I am writing again about the verification of my account. It is still unverified and documents are not getting accepted. I am worried that my withdrawal can just stuck in there.
Nickname:ArcVVarden
Regards
888 is aware of this and your other 2 accounts: Uselessclown and Mrwheelchair
Tell us how you play in DE client from ukraine ? german proxy ? or something else ?
Hi again 888rep, the new problem has come. I succesfully verified my account but now my money is stuck. I wanted to withdraw some part of my money but the withdrawal failed and I was asked to send bank statements to get my money on my bank account. But I don`t need it there. I need to have my money on Skrill as I requested. If I give my bank account information then I need to pay fee for the transfering of my money back to Skrill. I sincerely ask you to help me with this problem.
Nickname:ArcVVarden
Thanks in advance.
Regards
Hello. Sent for verification:
- original passport of a citizen of Ukraine (2 files)
- notarized translation of a passport of a citizen of Ukraine (3 files)
- translation of a passport of a citizen of Ukraine with the seal of the translation agency (3 files).
Please pass the information on to the support :
- The validity of a passport issued in the form of a passport booklet is unlimited.
- Information in documents about the last name, first name, patronymic and date of birth are visible and match the data specified in the profile on 888poker
Thank you
At 19.41 I received a message from operations_team that
"This is 888poker Operations Department and we are contacting you regarding your account with username SangNoir21.
Thank you for sending us your ID document. Unfortunately, we cannot approve it because is not suitable for verification purposes.
Please send us a copy other than the one you sent us or another valid identity document, e.g. your PASSPORT or driver's license."
Again, a standard answer that does not contain information about what exactly did not suit them. I have the impression that you are deliberately delaying the verification process, since the information provided to you in the documents is valid, translated into English, certified by a notary. All information is visible and readable.
Hello. Today the documents were verified. Mike Haven and 888Rep thank you for your help.
