[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several mile
Hi,
888poker Continues RakeLESS Sundays for 3 Sundays in May too!
Following the strong performance of our March & April campaign and positive player feedback, we’re extending RakeLESS Sundays into May.
The promotion will once again apply to our flagship $100,000 Mystery Main Event, with 100% of buy-ins going directly into the prize pool (zero rake).
May RakeLESS Sundays dates:
May 17
May 24
May 31
This continuation reinforces our focus on delivering added player value on poker’s biggest day of the week.
888poker Upgrades $100K Mystery Main Event with Four RakeLESS Sundays in March
888poker is removing all rake from its Sunday $100,000 Mystery Main Event on March 1, 8, 15 and 29.
Across these four Sundays, 100% of buy-ins will go directly into the prize pool, delivering added value to players.
The rake-free upgrade applies exclusively to the flagship Mystery Main Event, enhancing prize potential on poker’s biggest day of the week.
The initiative reinforces 888poker’s focus on rewarding player loyalty while elevating its core Sunday tournament offering.
Regards
Hello 888rep, It's been over a month, but I still haven't received a response. It's been almost three months since my account was closed without explanation, and my $1, 200 balance was stolen. No one's replying to emails, and a representative on Reddit simply confirmed that my account was closed. I ask that you forward this request to the company representatives so they can pro
From support below,
The member has already been informed by the specialized team, decision regarding the account closure will remain based on the outcome of the investigation.
Regards
From support below,
The member has already been informed by the specialized team, decision regarding the account closure will remain based on the outcome of the investigation.
Regards
Yesterday, 02:14 PM - User writes there is no answer for 1 month
Yesterday, 07:52 PM - 888Rep sends it over
Today 09:14 AM - 888Reps says, that specialist investigates and account will remain closed.
1 month no answer, but then a specialist does this all in under 24h. i am impressed.
I wrote really a lot in this forum, in my private 888 problem thread. Surprisingly after you wrote me here, that you have sent it over i already
had a specialist prooving my case in under 24h,too.
Thank you for taking the time to share such a detailed explanation of your situation. We understand how frustrating and confusing this experience must feel, especially when you believe you have followed the rules and have not received a specific explanation.
We’d like to reiterate the outcome of the review previously communicated to you. After a thorough investigation carried out by our Poker Operations and Security teams, a decision was made to permanently close your account. These reviews are based on a comprehensive assessment of account activity and multiple factors related to our Terms & Conditions and fair play policies.
Regarding your questions about specific tools such as HUDs, PokerTracker 4, SNAP tables, or third-party software like IntuitiveTables, we understand why you are seeking clarity. However, for security and integrity reasons, we’re unable to confirm whether any particular tool or action was the determining factor in this case. Providing such details could compromise the effectiveness of our security processes.
We also understand your concern about the reference to artificial intelligence. Please note that the wording used in the original communication reflects the outcome of internal detection systems and reviews, which consider patterns and behaviors rather than a single isolated action. This does not necessarily point to one specific tool alone, but rather an overall assessment.
With regard to the severity of the action taken, account closures of this nature are only applied when the findings meet the threshold defined in our policies. These decisions are not made lightly and are considered final, as previously advised. This includes the permanent closure of the account and the forfeiture of any remaining balance in line with our Terms & Conditions.
We appreciate that this may not be the level of detail you were hoping for, and we do understand your disappointment, particularly as you mentioned that you enjoyed playing on 888poker. However, maintaining a fair and secure environment for all players must remain our priority.
We kindly ask that you do not attempt to open new accounts, as these would also be subject to closure.
Thank you for your understanding.
Kind regards,
888poker Support Team
@888Rep i just please you to read the message you got (by who you know) carefully. I have nothing more to say until i hear from your support. But it is very important that someone really prooves it. I doubt that mine and also this others guy case can be prooved that quickly
Hi 888rep. Thanks for your prompt response. I'd like to inquire about the investigation you mentioned. I recorded a video the day I won that tournament and after which my account was closed (I sometimes do this to review my play later). Perhaps it could help clarify the situation? If I violated anything, please indicate what. I'm not satisfied with the wording of the investigation's findings. It seems like anyone can take away their account and funds and claim there was an investigation.
888 Rep,
Hello, I'm asking again for you to expedite my case. My username in the room is - CamachoAvila
I also have a question: I've already sent all the necessary documents numerous times, but customer support keeps asking for them. All the documents are legal and in my name; I don't have any others. What else can I send them? I don't understand what they want.
I think I agree that 888poker is a scam company. On February 5th, I received an email saying my account was permanently closed. There was no reason given, and no one responded to my messages. I have approximately $1, 200 left in my account. I can understand the room's reluctance to see a winning player, but appropriating someone else's money is beyond me. I have never violated
Yesterday, 02:14 PM - User writes there is no answer for 1 monthYesterday, 07:52 PM - 888Rep sends it overToday 09:14 AM - 888Reps says, that specialist investigates and account will remain closed.1 month no answer, but then a specialist does this all in under 24h. i am impressed. I wrote really a lot in this forum, in my private 888 problem thread. Surprisingly after y
His account was closed months ago as you can see the date that he posted it so it was not a 24 hour decision, he just kept on asking me to keep sending it over for him which I am obliged to do. I will not answer you again regarding another members account as that is his personal business but I have sent over the private posts that were supplied by Mike but I have no say in the outcomes.
888rep
His account was closed months ago as you can see the date that he posted it so it was not a 24 hour decision, he just kept on asking me to keep sending it over for him which I am obliged to do. I will not answer you again regarding another members account as that is his personal business but I have sent over the private posts that were supplied by Mike but I have no say in the
Hello 888Rep,
I am incredibly grateful that you took a closer look at my case and gave me a voice. You’re doing a great job here on the 2+2 forum.
However, I’d like to clarify that I didn’t say the decision was made in under 24 hours. I understand that the ban happened a while ago and that the original decision may have taken longer at the time.
What I meant was that this user complained about not receiving a response. And once he posted here, it took less than 24 hours from your forwarding and review. That’s what I was referring to.
And the same thing happened in my case. I also stopped receiving replies. Only with your help here was it forwarded again and reviewed within 24 hours.
In my case, this happened 8 months ago, and I doubt anyone can go through all the records that quickly.
But I also want to say this to everyone here: 888poker is a trustworthy site. I always received my rakeback on time every Monday and never had any problems with withdrawals. In 2024, I was even so impressed with the email support that I said it was better than on PokerStars.
So I’d like to thank you here once again. Thank you for forwarding everything. If you need anything from me, you can contact me via email or here. I will provide anything you need if something is still missing.
Hello 888 Rep,
a week ago support sent me an EMail in which they asked me to reply if I´d like my account to be reopened. I replied to that EMail the same day and said "yes, please". Since then nothing happened. I wrote another EMail two days ago to ask what´s going on and why my account is still temporarily blocked. I haven't received a reply yet.
This is going on for almost two weeks now. So is it legal to keep my account blocked without any reason and to prevent access to my funds? Do I need a solicitor now?
According to the german law players must be given an opportunity to block themselves from all the online gambling activities for 24h. The button has to be visible on every table, so many players, including high stakes pros on final tables have accidently pressed it (and were immediately put sit-out). But the point here is: 888 is the only one site that makes the block permanent and players have to write with support for weeks/months to reopen their accounts. Btw. it's pretty embarassing, that they still didn't manage it to reopen Turbowurst's account after he complained multiple times.
According to the german law players must be given an opportunity to block themselves from all the online gambling activities for 24h. The button has to be visible on every table, so many players, including high stakes pros on final tables have accidently pressed it (and were immediately put sit-out). But the point here is: 888 is the only one site that makes the block permanent
Appreciate the explanation on German regulation, was totally unaware of this rule and now makes sense how players accidentally hit the button.
What I believe the other poster was initially trying to say was pokersites get spooked when you hit that button because of the consequences regarding them acting on problem gaming.
And we can see from history 888 has been in hot water before, therefore it could be they are reviewing things which takes longer to assess whether further intervention is necessary. I am not saying this is the case, just a theory that could explain it.
Hello 888Rep,I am incredibly grateful that you took a closer look at my case and gave me a voice. You’re doing a great job here on the 2+2 forum.However, I’d like to clarify that I didn’t say the decision was made in under 24 hours. I understand that the ban happened a while ago and that the original decision may have taken longer at the time.What I meant was that this user com
From support below,
Member has already been contacted by our specialized team via email previously, and the account will remain closed.
Kind regards,
Appreciate the explanation on German regulation, was totally unaware of this rule and now makes sense how players accidentally hit the button. What I believe the other poster was initially trying to say was pokersites get spooked when you hit that button because of the consequences regarding them acting on problem gaming.And we can see from history 888 has been in hot water be
If playing multiple tables it can happen that you accidentally hit the 24-hour-block-button, what is bad enough. But after that time period you can continue playing on any site. Except 888.
What makes the whole thing even more ridiculous is that they wrote me an Email in which they stated:
"If you wish to reopen your account, we ask that you carefully consider all aspects of your decision. Please read the information above and reply to this email with the following details (using the same in I formation you provided when registering your account) so that we can remove the restrictions from your account:
First name and surname
Home address and telephone number
⦁ Your email address
⦁ To support you in line with our responsible gaming principles, we believe that personal deposit limits could be beneficial for you.
⦁ We are always happy to provide further assistance on this or any other matter."
I replied and nothing happened til today. I asked them them to tell me why my account is still blocked and no response. This is nothing but bad behaviour. 😡
Suspicion of Bot/RTA activity on 888Poker in cash games $50-$200. List of suspected accounts:AValiskaFuenteZ7 PortiLL0m Natiform LongCard LenciscaFeReRmeHernandParivoxygenteenKatriannMinastrasNunuLAKARemorkenChart of the aliases: Submitting a request for an investigation
Hello,
I wanted to mention that a new player appeared in $50–$200 cash games — “HerLeaL82”.
His play looks very similar to a group of accounts that were discussed earlier (AValiska, FuenteZ7, etc.), which later disappeared. Same kind of patterns and overall style.
Might be worth taking a look.
Thanks
@888Rep
I would like to request that my complaint be escalated to the appropriate department.
Since I have already fully cooperated and provided all requested information, I am now prepared to present this case publicly so that others can understand how it has been handled over the past 8 months.
My account was permanently closed based on vague and unsubstantiated allegations of artificial intelligence usage, and my entire bankroll was confiscated. To this day, I have not received any concrete explanation or substantiated reasoning for this decision.
Given that player funds have been withheld, I expect a clear, transparent, and justifiable explanation of the alleged breach of your terms. At present, this has not been provided.
I would therefore ask once again for this matter to be properly reviewed and addressed.
Formal Complaint – Account Suspension and Confiscation of Funds Without Substantiated Evidence
Dear Sir or Madam,
I am submitting this formal complaint regarding the suspension of my account (username: "habeichja") and the confiscation of my entire account balance.
My account was suspended based on an alleged suspicion of “artificial intelligence” usage. However, at no point during this process have I been provided with any concrete evidence, specific examples, or a substantiated explanation of the alleged violation.
I clearly and unequivocally deny these allegations. I have never used any form of artificial intelligence, bot software, or prohibited assistance tools. The only software I have used (such as PokerTracker 4 and Intuitive Tables) is explicitly permitted under your terms.
Despite my full cooperation throughout the process — including multiple follow-ups and the successful completion of your KYC verification (ID, selfie, proof of address) — your team has issued a final decision to permanently close my account and confiscate my funds, without providing any meaningful justification.
From my perspective, this decision appears arbitrary and unsupported by verifiable facts.
I wish to emphasize:
The allegation remains vague and unsubstantiated
No specific breach of your terms has been demonstrated
I have not been given a fair opportunity to understand or respond to any concrete accusation
While I understand that accounts may be restricted based on internal risk assessments, such measures must still be proportionate, transparent, and justifiable — especially when they result in the permanent confiscation of player funds.
The withholding of my entire balance under these circumstances is, in my view, unjustified, disproportionate, and lacking a valid legal basis.
I therefore formally request:
the immediate reinstatement of my account
a clear and substantiated explanation of the alleged violation
identification of the specific rule(s) I am accused of breaching
In the event that no clear and verifiable breach can be demonstrated, I further demand the immediate release of my full account balance.
I set a deadline of 14 days from receipt of this email for a satisfactory and substantive response.
Should this matter not be resolved within this timeframe, I will escalate the case to the relevant regulatory authority, the Gemeinsame Glücksspielbehörde der Länder (GGL), as well as to an independent dispute resolution body (ADR), including eCOGRA.
I expect this matter to be handled with the seriousness and fairness required of a licensed operator.
Yours sincerely,
Christian K.
(habeichja)
21.08.2025
Hello Christian,
This is the Poker Security Department at 888.de and we are contacting you regarding your account with the username "habeichja".
As you may know, we conduct security checks on all of our members at some point during their membership with us. During a security review of your account, we identified suspicious activity indicating that artificial intelligence may have been used.
The use of artificial intelligence strictly violates our terms and conditions and is not tolerated on our website, which is why your account has been suspended.
If you have any information that could assist our investigation, or if you believe that the decision to restrict your account was made in error, please contact us so that we can clarify the situation.
Kind regards,
Poker Security Department
888.de
21.08.2025
Dear Sir or Madam,
My account has just been suspended and I am being accused of using "artificial intelligence." I am shocked, as I have never used artificial intelligence for poker. There must be a mistake. I would like to know exactly what I am being accused of. Furthermore, I request that my account be reinstated.
Yours sincerely
Christian K.
21.08.2025
Hello 888 Poker Support,
I am writing because my account has been suspended and I was accused of using "AI." I have NEVER done this in all my years on PokerStars and 888 Poker. I am really upset about my account being suspended and request clarification as soon as possible.
Yours sincerely
Christian K.
Hi Christian,
Yesterday you received this email from our security department:
#########################
This is the Poker Security Department at 888.de and we are contacting you regarding your account with the username "habeichja".
As you may know, we conduct security checks on all of our members at some point during their membership with us. During a security review of your account, we identified suspicious activity indicating that artificial intelligence may have been used.
The use of artificial intelligence strictly violates our terms and conditions and is not tolerated on our website, which is why your account has been suspended.
If you have any information that could assist our investigation, or if you believe that the decision to restrict your account was made in error, please contact us so that we can clarify the situation.
############################
I will forward your comments to the department.
Best regards,
Agnes
888 Germany
22.08.2025
Hello Agnes,
Thank you for your quick response.
25.08.2025
Hello 888 Support,
Unfortunately, I have not yet received any response from your side. I am completely innocent and have spent the entire weekend trying to figure out how one is supposed to prove innocence when one knows with 100% certainty that they have never used artificial intelligence or any bot programs.
Therefore, I would like to once again ask you to contact me so that this matter can be clarified. Specifically, I want to know why my account was suspended so that I can decide how secure 888 Poker is in the future. I mean, my bankroll is approximately €500 and not something like €50,000.
This whole situation is really ridiculous and hurts my honor as a passionate poker player. Once again: I would never use artificial intelligence that tells me what to bet, check, or raise!!!
Yours sincerely
Christian K.
29.08
Hello 888 Support,
it´s now 1 week, since my Account was frozen, because of the potencial use of KI-Software. I already told everything in german, but now i will do it in english.
maybe that helps to get an answer. Since 1 week i am waiting for a response, why my account was frozen. Never in my live i used some Ki-Software.
The only programs i use for the comfort of the grind is
a) Intuitive Tables
b) Poker Tracker4
Your AGB´s clearly allow to use this 2 programs. For that reason i know for 100%, that it is a mistake by your side and i want an answer from you, not only,
because you froze my bankroll, also because i like 888Poker and its my preferred poker room, since i went away from Pokerstars.
So i hope for an answer
thank you
Christian K.
03.09.2025
Dear Christian,
This is Poker Operations at 888.de and we are contacting you with regards to your account with username “habeichja”.
Before we can proceed, we request that you supply us with a copy of the documents listed below:
A copy of an alternative ID, Passport or Driver's License.
A copy of a recent utility bill showing your full name and address (not older than 4 months).
A selfie holding your ID.
These documents can be sent to us by you uploading them through the link:
https://www.safe-cashier.com/Account/Log...
As soon as we receive the requested documents we will be able to proceed.
Thank you for your cooperation in this matter.
Regards,
Poker Operations
888.de
03.09.2025
I have sent you my travel passport as ID, a selfie of me and my travel passport, and a bill, 3 days old, which shows my address.
I hope that my account will finally be reopened.
Thanks
Christian K.
04.09.2025
Dear Christian,
This is Poker Operations at 88.de and we are contacting you with regards to your account with username “habeichja”.
Before we can proceed, we request that you supply us with a copy of the documents listed below:
A copy of an alternative recent utility bill showing your full name and address (this can include electricity, water, gas or even phone/internet bill, not older than 4 months).
A clear selfie holding your ID/passport, as the selfie provided was blurry.
These documents can be sent to us by you uploading them through the link:
https://www.safe-cashier.com/Account/Log...
As soon as we receive the requested documents we will be able to proceed.
Thank you for your cooperation in this matter.
Regards
Poker Operations
888.de
09.09.2025
Dear Christian,
This is Poker Operations at 888poker and we are contacting you with regards to your account with username “habeichja”.
With regards to your account, this has been reviewed and the decision to discontinue your membership still stands.
This decision is final and has only been taken after careful consideration of all factors involved.
The account will remain blocked and any money in your bankroll will not be refunded and no cashouts will be paid.
Please refrain from opening any further accounts, as these too will be blocked and no deposits returned.
Regards,
Poker Operations
888poker
09.09.2025
Hello 888 Support,
no explanation what I have done wrong?
09.09.2025
I am confused, will my account remain suspended now, or will it be reopened? Why am I not receiving even a brief explanation as to why this measure was taken? I am still shocked and stunned, especially because I have received absolutely NO information as to why
11.09.2025
Dear Christian,
This is Poker Operations at 888poker and we are contacting you with regards to your account with username “habeichja”.
As we previously stated, with regards to your account, this has been reviewed and the decision to discontinue your membership still stands.
This decision is final and has only been taken after careful consideration of all factors involved.
The account will remain blocked and any money in your bankroll will not be refunded and no cashouts will be paid.
Please refrain from opening any further accounts, as these too will be blocked and no deposits returned.
Regards,
Poker Operations
888.de
Hello 888 Rep,a week ago support sent me an EMail in which they asked me to reply if I´d like my account to be reopened. I replied to that EMail the same day and said "yes, please". Since then nothing happened. I wrote another EMail two days ago to ask what´s going on and why my account is still temporarily blocked. I haven't received a reply yet. This is going on for almost tw
@ 888 Rep: Is anybody working on this? Why do I not get any response from support?
Statement regarding account closure and support issues
@Turbowurst
In my case, this is about alleged use of artificial intelligence. In your situation, it was just a simple misclick — and even you still ended up being banned.
On Reddit, there is a user named allinosaurus who comments under many posts saying that he had to wait 6 months for a payout. A Reddit representative was messaging him the entire time, yet nothing actually happened.
By the way, I have personally played against him — the name immediately rang a bell.
Only after he contacted the Gambling Commission did he receive his money within 4 days.
That is exactly what I would recommend to you as well. Take a look at Reddit and see how many “victims” of arbitrary decisions there are.
@888Rep
Since you were already active here today, I consider this complaint officially delivered. However, to be safe, I have also sent everything again to the email address that last responded to me two days ago with the following:
Response from support:
Hi Christian,
Thank you for taking the time to share your detailed follow-up and for forwarding the additional video material for consideration. We appreciate the effort you have made to outline your concerns and the confidence you have expressed in the player involved.
Please be assured that the information you provided has been reviewed by the relevant internal teams. After careful consideration, we regret to inform you that this outcome will remain unchanged. The account will remain permanently closed. This decision has been made as a business decision and is final. We understand that this may not be the outcome you were hoping for, and we appreciate you sharing your perspective. However, no further reviews or appeals will be undertaken in relation to this matter.
Thank you for your understanding.
The deadline is therefore set to May 13, 2025, at 23:59.
If I do not receive a response by then, my entire report, including all recent correspondence from you, will be forwarded to the Gambling Commission.
I am absolutely fed up with this situation.
Previous communication history
January 31, 2025
Hello 888 Support,
Attached is my tracker screenshot. Why did I not receive any rakeback when I generated nearly $216 in rake?
Kind regards,
Christian K.
January 31, 2025 – Response
Dear Customer,
Thank you for contacting 888 Germany.
We would like to inform you that we have received your email. We will respond as soon as possible, but please allow up to 72 hours.
For a faster response, please contact our live chat service, available from 09:00 to 18:00, 7 days a week.
Kind regards,
888 Germany Customer Service
February 6, 2025
Hello 888 Support,
I did not receive my rakeback for:
20.01 – 26.01
27.01 – 02.02
I also contacted you 7 days ago and have not received any reply. I would really appreciate hearing from you soon.
Thanks,
Christian K.
February 17, 2025 – Response
Dear Member,
We apologize for the delay in responding to your email.
If your request has not yet been answered or your issue has not been resolved, please reply to this email with a detailed description of your problem.
Thank you for your patience and understanding.
Member Support Team
February 18, 2025
My question has not been answered.
I want to know why I did not receive rakeback for the weeks:
20.01 – 26.01
27.01 – 02.02
In both cases, I generated over $200 in rake.
I am very disappointed with this support. In 2024, the support was excellent — I would have rated it 10/10.
Now it has been almost one month without a proper response.
February 25, 2025 – Response
Dear Member,
We apologize for the delay in responding to your email.
If your request has not yet been answered or your issue has not been resolved, please reply to this email with a detailed description of your problem.
Thank you for your patience and understanding.
888 Member Support
After this message, I gave up.
I only did not receive rakeback for these two weeks — after that, everything was normal until my account was banned.
This all happened 6 months before my ban.
Anyone can judge for themselves how competent operations at 888 really are.
@888RepI would like to request that my complaint be escalated to the appropriate department.Since I have already fully cooperated and provided all requested information, I am now prepared to present this case publicly so that others can understand how it has been handled over the past 8 months.My account was permanently closed based on vague and unsubstantiated allegations of a
From support below,
This case has been escalated to the complaints team for further review and handling of the complaint.
The member will be contacted and assisted directly via email by the assigned team moving forward
Regards
@888Rep
First of all, thanks. Maybe you could also pass on the following:
1.My goal was always just to have my account unlocked.
2.Paying out the money and keeping the account closed without giving me any reason appears to me as an admission of arbitrary behavior.
3.I have been waiting for years for Winamax.de to finally obtain a license in Germany. I will file a major complaint with the gambling regulatory authority and will collect everything I can find here and on Reddit, especially from German players.
And finally:
For my report, all of YOU here can contribute. I was asked, after my rakeback request, how many stars I would give for support.
The maximum is 5 stars. How many stars should I give?
If I have to submit my full report to the commission, I will include all of your responses from here.
And if you are looking for a specialist at 888 Poker to help bring your poker platform back to life, you are welcome to contact me.
To everyone: I’ve been playing poker for a long time. But I have never in my life seen random players in a forum reporting suspected bots this frequently.
Let me tell you a secret. If there are players who have to report an entire ring of bots that were able to play for two months without being removed by 888 itself, then something is clearly wrong, isn’t it? And if they all disappear 24 hours after a player reports them here—what does that tell you? I want all of you to think for yourselves for a moment.
If you still don’t know the answer: why are there no players in PokerStars subforums casually reporting bots? Could it be that PokerStars detects them before anyone even needs to report them? Of course, something can always slip through—I have zero idea how bots work or where you would even “buy” one.
On 888, it looks like bots are only removed after being reported. How likely is it that my case was handled the same way? Why did this happen so suddenly—and strangely right after I had an upswing and some completely crazy hands against paisting? Anyone who looks at his August 2025 graph will see where he tilted at the end!!! He lost that deep stack to me about 90% of the time. He always talks about his downswings. He has the edge, builds a stack, and then a whale regular gets deep too and sucks out on him.
That’s exactly what happened with me—and the next day I was banned. At 888 Poker, it feels like East Germany before the fall of the Berlin Wall. Fraudsters are being enabled by naive informants.
At 888 Poker, you now have to be afraid that anyone can report anyone, and then a “specialist” makes a decision—like in my case, presumably.
