[888poker] (ROW) Official Players' Thread
Howdy Folks,
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Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Hello.
Sorry for the delay in responding, I just didn't look at the messages here.
There aren't many more details about what happened, that's exactly it.
It was a normal grind day and I was also using other poker sites. I didn't have a connection problem with any of them, just the 888 froze.
I noticed this a few blind levels later (when I was surprised that there was no more action on 888), losing a buy-in of $16.50 and the $11 buy-in shown in the screenshot. The screenshot is exactly that, my bli
This has been resolved for you.
Regards
Hello,
A few months ago, I was playing a $320 tournament on 888 when the site disconnected and took a long time to come back. When it finally did, I had already lost all my chips. On the same day, I saw other players complaining about the disconnection on Twitter.
I have sent multiple emails to 888 support, but unfortunately, I still haven't received a refund for the buy-in. I kindly request a refund of the $320 due to this issue. I will attach screenshots of the emails where I received no definitive response regarding my case.
We demand an official statement from 888poker to the Brazilian community regarding the numerous issues faced with account verification and fund withdrawals. We’ve been dealing with an endless process for days, even weeks, with no clear answers. The lack of transparency and the delay in resolutions are undermining the trust of many players in Brazil, including myself. Furthermore, the fact that we can’t even edit our own address on the platform shows that something is seriously wrong. The Brazilian community deserves to be treated with respect and have their issues resolved in a clear and efficient manner. We expect an urgent official position and concrete actions to resolve these problems! Patience is running out!
Please confirm that you guys have received my documents that you asked for. Its been 2 months since my account is blocked
I need access to my funds and the games now its been a devastating experience trying to get you to expedite the process
Can you give an official statement about blocking withdrawals for Brazilian players?
I know long-time players who have been having withdrawal problems for several months.
Are you going to stop operating in Brazil?
I would ask the same question.
On Reddit, a lot of Brazilians are talking about this huge problem.
I am not the only one.
We are trying the "Verify ID" step, but it gets stuck in a loop with no response.
Hello,
A few months ago, I was playing a $320 tournament on 888 when the site disconnected and took a long time to come back. When it finally did, I had already lost all my chips. On the same day, I saw other players complaining about the disconnection on Twitter.
I have sent multiple emails to 888 support, but unfortunately, I still haven't received a refund for the buy-in. I kindly request a refund of the $320 due to this issue. I will attach screenshots of the emails where I received no definit
We demand an official statement from 888poker to the Brazilian community regarding the numerous issues faced with account verification and fund withdrawals. We’ve been dealing with an endless process for days, even weeks, with no clear answers. The lack of transparency and the delay in resolutions are undermining the trust of many players in Brazil, including myself. Furthermore, the fact that we can’t even edit our own address on the platform shows that something is seriously wrong. The Brazili
All the above has been sent over to management for you guys.
Regards
Hello,
A few months ago, I was playing a $320 tournament on 888 when the site disconnected and took a long time to come back. When it finally did, I had already lost all my chips. On the same day, I saw other players complaining about the disconnection on Twitter.
I have sent multiple emails to 888 support, but unfortunately, I still haven't received a refund for the buy-in. I kindly request a refund of the $320 due to this issue. I will attach screenshots of the emails where I received no definit
This has been resolved for you.
Regards
Here are two images of my current database for 888, both for 2-3 handed games as well as for 6max, as you can observe here, I have at least 5% more small blinds and big blinds relative to button, co etc. This is a whooping 3000 hands where I am paying the blinds constantly against bottom of the barrel human scums who seem to thrive in your ecosystem. Could you guys investigate and deal with this cesspool of toxic players? Because it appears to me that none of the players I have reported so far s
Hi, I am received 0 response and 0 progress from you guys since I have made this post. Also, all the players I have reported for the past 12 months are back at the tables and seems to face 0 consequence for breaking your TOS.
- Where are my missing 3000+ buttons/co etc?
- Have there been any action taken against the players responsible?
- Is there going to be any form of restitution for my missing buttons and grimmed 3000 times in 60k hands? Do you realise how absurd this is?
- Is using seating script a bannable offence? Or is it something which you suspend a player for a few days or a week or two before you let them back to repeat the same offence again
Just a FYI, my impression is that the no. of scums using seating scripts have been reduced, but the perpetrators guilty of breaking 888's TOS have ALWAYS BEEN WELCOME AND RETURN to the tables, perhaps after a break of a few weeks, but seemingly face little consequence otherwise.
Also, whilst the no. of seating scripters have reduced, some of them are still using it sporadically/temporarily when traffic is very high and the fight for seats are more vigorous. How do I know this? Because the offenders would "reserve" and "sit out" to ensure they get a seat when they are not scripting.
From support below,
We have received the ID, but it is not sufficient for the withdrawal process. To withdraw funds, a valid bank statement from the past three months is required.
Regards
when i try to download my bank statement it shows me an error
Can I send you my bank statement to send to the 888 managers?
How do I get hand histories in a format that can be imported into HEM3 please?
I asked chat and they sent me a PDF of just hand numbers and results, so no good.
When I go to the 888 hand viewer, copy to clipboard and paste into notepad, I then can't import to HEM3 due to "invalid date format".
Hi, I am received 0 response and 0 progress from you guys since I have made this post. Also, all the players I have reported for the past 12 months are back at the tables and seems to face 0 consequence for breaking your TOS.
- Where are my missing 3000+ buttons/co etc?
- Have there been any action taken against the players responsible?
- Is there going to be any form of restitution for my missing buttons and grimmed 3000 times in 60k hands? Do you realise how absurd this is?
- Is using seating s
Split NumberOfPlayers = 2 and NumberOfPlayers = 3 in 2 different queries and post each of the results. Then we can alltogether ellaborate how many buttons are missing in reality.
Can you give an official statement about blocking withdrawals for Brazilian players?
I know long-time players who have been having withdrawal problems for several months.
Are you going to stop operating in Brazil?
I would ask the same question.
On Reddit, a lot of Brazilians are talking about this huge problem.
I am not the only one.
We are trying the "Verify ID" step, but it gets stuck in a loop with no response.
We demand an official statement from 888poker to the Brazilian community regarding the numerous issues faced with account verification and fund withdrawals. We’ve been dealing with an endless process for days, even weeks, with no clear answers. The lack of transparency and the delay in resolutions are undermining the trust of many players in Brazil, including myself. Furthermore, the fact that we can’t even edit our own address on the platform shows that something is seriously wrong. The Brazili
Top management had a meeting this morning and have asked me to post this result for you guys,
We understand that the recent changes to 888poker’s home address update protocol have caused difficulties, and we are now updating the process to make it easier.
The process for changing email and home addresses was recently updated for security reasons, which made these changes more complicated. In hindsight, we recognize that this update should have only applied to email changes, not home address updates.
Effective immediately, and thanks to player feedback, we will revert to the previous system for address changes, which will allow for a smoother verification process.
Thanks,
Hello, I was depositing and withdrawing with skrill for long time and it was no problem. Now I tried to withdraw money and I got email that there is no available withdrawal method. I deposited with neteller and it worked but when I try to withdraw it also says no avaiable method.
Hello, I was depositing and withdrawing with skrill for long time and it was no problem. Now I tried to withdraw money and I got email that there is no available withdrawal method. I deposited with neteller and it worked but when I try to withdraw it also says no avaiable method.
I answered your pm regarding your issue.
Hi Rep:
Another week just passed, I still not got any reply. I'm so confused as to why this is taking so long. I've been trying to resolve the address update and verification issue for over six months now.
Resent this for you.
Regards
Hi, I am received 0 response and 0 progress from you guys since I have made this post. Also, all the players I have reported for the past 12 months are back at the tables and seems to face 0 consequence for breaking your TOS.
- Where are my missing 3000+ buttons/co etc?
- Have there been any action taken against the players responsible?
- Is there going to be any form of restitution for my missing buttons and grimmed 3000 times in 60k hands? Do you realise how absurd this is?
- Is using seating s
Hi I would appreciate the response. Do let me know if there is anything else I can do to help or assist in your process of ascertaining my missing buttons
Hello! I have provided all the documents for verification and I want to know - is my account verified or not? I also don't understand why my withdrawal request is being processed for so long - from 02/11/2025??? What's the problem? I have provided all the documents, and not just once! The support service doesn't respond at all! my nickname sofffa
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Hi, I am received 0 response and 0 progress from you guys since I have made this post. Also, all the players I have reported for the past 12 months are back at the tables and seems to face 0 consequence for breaking your TOS.
- Where are my missing 3000+ buttons/co etc?
- Have there been any action taken against the players responsible?
- Is there going to be any form of restitution for my missing buttons and grimmed 3000 times in 60k hands? Do you realise how absurd this is?
- Is using seating s
Hi I would appreciate the response. Do let me know if there is anything else I can do to help or assist in your process of ascertaining my missing buttons
Hello! I have provided all the documents for verification and I want to know - is my account verified or not? I also don't understand why my withdrawal request is being processed for so long - from 02/11/2025??? What's the problem? I have provided all the documents, and not just once! The support service doesn't respond at all! my nickname sofffa
Sent these over for you all.
Regards
Top management had a meeting this morning and have asked me to post this result for you guys,
We understand that the recent changes to 888poker’s home address update protocol have caused difficulties, and we are now updating the process to make it easier.
The process for changing email and home addresses was recently updated for security reasons, which made these changes more complicated. In hindsight, we recognize that this update should have only applied to email changes, not home address update
What about people who have already validated their address and have been trying to make a withdrawal for months?
Will you release PIX withdrawals again?
Why did I make a deposit via Astropay and the withdrawal is still blocked?
Hi Rep:
I received a response, but it was just another generic template. They still haven't specified what exactly is wrong with my bank statement. I can't believe they're making this so difficult. Why can't they just be clear about what the problem is?
This is an original PDF document issued by a major state-owned bank in China. My name and address are clearly stated in English on the document, and it was issued on November 13th.
888Rep I'm UK based, am I eligible to play The Milky Way Daily Freeroll
I deposited $15 on 08/07/2017 Thanks in advance
