[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Hi I am trying to get in touch with customer support on both browser and client, neither works?
Thanks in advance!
"Originally Posted by poker67
Username: marckarl
I'm stucked in the verification process. I send over (german) passport/back/front/selfie through the helpdesk twice and received one time a standardmail and for the second time no answer.
Looking at my 888-profile, the street/housenumber "1 A" is missing, though I'm pretty sure, that I didn't forget it in the registration process.
Either way...now I can't add/change it. The missing number is easy to see on the backside of my passport.
Sent over for you.
Regards"
Thank you, for your help. The good news: I got an answer. The bad news: It was a joke.
They said, that there was a problem with the (german) Schufa data comparision. My 888-profile didn't match the Schufa data.
Really ?;-) The HOUSENUMBER is missing. Has to be "Fuhrberger Weg 1 A", instead of just "Fuhrberger Weg". Not really rocket science, if you ask me.
My data is the same since 45 years. Verified GGPoker 3 months ago with zero problems (with 1 A of course).
Answered 888 today through the help desk, but I expect no answer without your support...so thank you again in advance."
Well, looks like it IS rocket science. No reaction, no mail..."
I got an answer...it WAS rocket science. They deleted my account and I should make a new one.
This an important information even for other users. So if your personal data changed (you move or whatever), it seems to be impossible, to change/update the personal informations.
Hello, i've just recieved a message that by acc was temporarly disabled on login screen
There is also a message on email
Spoiler
We have previously contacted you regarding the use of various prohibited programs, such as auto-repair scripts or other similar programs, and informed you that such software is prohibited on our site and violates our User Agreement. Despite our warnings, we see clear signs that the use of the above programs continues.
Due to the fact that you continued to violate the terms of our User Agreement, your account has been suspended. This decision on your account will be reviewed within 1 month.
I only use authorized additional software like 888 caption , Jurojin and H2N. I have never had any auto seating scripts installed on my PC.
You say that you've already addressed this issue before. But I have never been approached with such questions from you. I just checked your entire message history.
I consider the account blocking to be groundless. Resolve this issue as soon as possible. nickname re1ite
Hi 888Rep,
I have an Ultimate Passport Ticket which I intended to use on this last tournament just passed, unfortunately I was ill and could not play, is there any chance you could reg me into the next one? the ticket has 4 days left but registration is not yet open for the next tournament.
Many thanks,
Andrew
(alias nutdaddy)
Hi 888Rep,
I have an Ultimate Passport Ticket which I intended to use on this last tournament just passed, unfortunately I was ill and could not play, is there any chance you could reg me into the next one? the ticket has 4 days left but registration is not yet open for the next tournament.
Many thanks,
Andrew
(alias nutdaddy)
I have asked for you.
Regards
Hello, in the 888 poker promotion, a cataract of prizes that surprise prizes fall on the tables... what have you done??? For 2 weeks you have only given freeroll tickets and you no longer give blast tickets. Is it a mistake or did you do it on purpose?
Where do I see the rakeback I've received or due to receive, please? All I can find is that awful club reward scheme were you have to play a ton to get a $1 tournament ticket. I've paid about $200 in rake this past few weeks and can't find any info in my account easily. Or is that club rewards at like 1% rakeback basically it?
Hi I am trying to get in touch with customer support on both browser and client, neither works?
Thanks in advance!
If you guys don't give me your poker user names I can't help you.
Regards
Hello, in the 888 poker promotion, a cataract of prizes that surprise prizes fall on the tables... what have you done??? For 2 weeks you have only given freeroll tickets and you no longer give blast tickets. Is it a mistake or did you do it on purpose?
If you guys don't give me your poker user names I can't help you.
Regards
Hello,
last 2 weaks sunday $215 was removed from the schedule (probably because of the $215 main event of the series same day). But today $215 is still missing. Was it removed forever? I assume a mistake. 888rep, please ask your colleagues to check it.
Thanks.
From support below,
You were issued a ticket for next Sundays game as a goodwill gesture.
Regards
They answered back and i have sended what they requested succesfully.
Please forward so that they can verify my email.
Thank you
Hi,
Screenname : DiosTeAma
mail: [email]bogdan.diac@yahoo.com[/email]
Thanks to you i got a response and they said they understand that i have been using a virtual card for deposit and that they are accepting a bank statement which prooves that i am the owner and have used the card ending in 6229 to deposit on 888.
I succesfully sended/uploaded that 2 times already, and haven't got anything back.
Please help , tired of reading automatic responses and ignoring my messages for 3 months now
Thank you
Hi,
Screenname : DiosTeAma
mail: [email]bogdan.diac@yahoo.com[/email]
Thanks to you i got a response and they said they understand that i have been using a virtual card for deposit and that they are accepting a bank statement which prooves that i am the owner and have used the card ending in 6229 to deposit on 888.
I succesfully sended/uploaded that 2 times already, and haven't got anything back.
Please help , tired of reading automatic responses and ignoring my messages for 3 months now
Thank you
Sent over for you guys.
Regards
888 rep there is a bug/problem regarding the tickets for the 1000$ casino freeroll on Saturday. It's now the second week in a row me and others did not receive the ticket eventhough I played in the casino on Thursday.
There are numerous reports here and on other forums. Username will not help since this not an isolated issue so please don't reply asking for my username and talk directly with ur tech team or someone else who is able to fix this.
Thanks.
I've checked an information in "terms and conditions" on your web site. Both Juro and Hand to Note fits to Authorized Auxiliary Programs
My affilate insures me the same
Please check this as well.
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So what about my question ? I recieved an email from Operations Team
So as i understanf there is no sense to reply on this email
So what email adress should i use to reply ?
I've checked an information in "terms and conditions" on your web site. Both Juro and Hand to Note fits to Authorized Auxiliary Programs
My affilate insures me the same
Please check this as well.
---
So what about my question ? I recieved an email from Operations Team
So as i understanf there is no sense to reply on this email
So what email adress should i use to reply ?
May be you should call the name of your software properly. It is not clear for everybody that Juro = Jurojin and H2N = Hand2Note.
