Holdem Manager Support

Same problem

Please follow the detailed instructions that I left for the other customer.

Is NoteCaddy not available in the store anymore for purchase?

As of December 2025/January 2026, NoteCaddy and Table Ninja 2 are no longer available for new purchases.

Best regards,

Fozzy71
Customer Support
Hold'em Manager

Can we get BetRivers splash pots fixed soon? Ill have to switch trackers if not

Our QA/Team wrote up this issue for HM3/PT4 on January 29th.

If you want to be notified when it is fixed, please send an email via the '[I]Contact Suppor... and include "Notify Me When IMP-1265 Is Resolved" in the subject line and body of the email.

Regrettably, I am unable to offer a timeline for the resolution of this issue. We refrain from providing estimates until our testers have confirmed the implementation or resolution, and the release is forthcoming.

Best regards,

Fozzy71
Customer Support
Hold'em Manager

does HM3 HUd works on coinpoker?

While we don't have native HUD support, we recently introduced the ability to import hands manually. These can be downloaded from their poker software or site after your sessions and then manually imported into HM3 for review in the reports.

If you want to have a HUD on your tables at CoinPoker while playing, you will have to use a 3rd party hand grabber/converter:

- https://www.holdemmanager.com/hm3/conver...
- https://www.advancedpokertools.com/produ...

*Note: Many users have utilized third-party hand grabbers without any problems; however, the decision to use them is entirely yours. You can review their Terms of Service and assess the risk at the provided link - https://coinpoker.com/tnc/

Best regards,

Fozzy71
Customer Support
Hold'em Manager

Do we have an update on this? H2N had this fixed weeks ago now

Can we also do something about multi way hands showing 0% equity when the chips got in that cleary wasn't a 0% equity spot?

BetRivers - $2 NL (6 max) - Holdem - 5 players
Hand converted by Holdem Manager 3 : https://www.holdemmanager.com

SB: $220.64 (110.3 bb)
BB: $114.49 (57.2 bb)
Hero (UTG): $459.12 (229.6 bb)
CO: $125.45 (62.7 bb)
BTN: $650.52 (325.3 bb)

SB posts $1.00, BB posts $2.00

Pre Flop: (pot: $3.00) Hero has Kh Qh, CO has Th As, BTN has Ac Kc
Hero raises to $5.00, CO calls $5.00, BTN raises to $20.00, 2 folds, Hero calls $15.00, CO calls $15.00

Flop: ($63.00, 3 players) Ts Jc Ah
Hero checks, CO bets $19.98, BTN calls $19.98, Hero raises to $106.00, CO calls $85.47 and is all-in, BTN calls $86.02

Turn: ($380.45, 3 players) 5c
Hero bets $333.12 and is all-in, BTN calls $333.12

River: ($1,046.69, 3 players) 3c

Results: $1,046.69 pot ($3.00 rake)
Final Board: Ts Jc Ah 5c 3c

Hero shows Kh Qh: (Straight, Ace High)
Main Pot: [$379.35]: (Pre 28%, Flop 76%, Turn 71%)
Side Pot: [$667.34]: (Pre 29%, Flop 87%, Turn 76%)

CO shows Th As: (Two Pair, Aces and Tens)
Main Pot: [$379.35]: (Pre 20%, Flop 13%, Turn 7%)

BTN shows Ac Kc: (Flush, Ace High)
Main Pot: [$379.35]: (Pre 54%, Flop 11%, Turn 21%)
Side Pot: [$667.34]: (Pre 71%, Flop 13%, Turn 24%)

BTN wins $1,043.69

This is due to the short-stacked CO that got All-In on the Flop, while you and the BTN didn't get All-In until the turn.

HM3 uses the same equity code as PT4 now, which is more accurate and less biased than the code we used for equity in HM2. In a hand where a player is all-in but other players are not, net adjusted results are not calculated. When one player is all-in preflop and other players are not, they usually have the option to act post-flop, which means that sometimes one of them will fold. Having the option to fold* after another street is dealt means that in the long run, there will be more strong hands that get to showdown and fewer weak hands. If we were to calculate net adjusted results in hands like this, it would introduce a systematic bias (because there will be more known strong hands), so we exclude all hands like this from net adjusted calculations. You can read more about this here.

*Note: Attempting to calculate adjusted results when unknown but folded cards are already called the all-in also introduces a bias into the results, so HM3 does not make these calculations in any situation where a player calls the all-in and later folds (even if it's on the same street).

Best regards,

Fozzy71
Customer Support
Hold'em Manager

I'm playing mainly on tables with swedish curreny SEK and since I updated hold em manager 3 it now creates a new line for the same stakes, displaying them as ''SEK- tables''(before I had the swedish table displayed in USD). How do I mesh the same stake together so it looks pretty again, and number 2: How do I switch my results from showing in usd (had it before so 1 SEK = 1 USD to make it look pretty in the database) to sek, so I can see my combined results on ipoker which i play both in and SEK + EUR

Picture below for reference

The Cash Results By Stakes report now breaks the Stakes down by Currency and Number of Seats. That can't be changed, and those rows can't be combined. You can choose which currency you want displayed for the Winnings in the Settings - 'Exchange Rates' menu with the 'Preferred Currency' option.

Best regards,

Fozzy71
Customer Support
Hold'em Manager

Guys, you tried to charge my credit card even though auto renew is turned off. Don't do that.

I understand that NoteCaddy is not available for purchase anymore, but what can I do if I had a subscription for it, but it expired because my credit card has also expired, however I cant change it for my new one in the settings. It means its gone forever??? Such a shame, cause there a lot of stats missing from HM3, and without it there is no way to create them.

Please log in to your account on our site and contact our sales team via the Contact Support page at https://support.holdemmanager.com/suppor... to ensure your renewal is properly cancelled. They'll be able to investigate the attempted charge and prevent future billing issues.

Unfortunately, NoteCaddy is no longer available for renewal. The developer abandoned the project, and we're unable to maintain updates or server support for it going forward. I understand this is frustrating given the additional stats it provided.

Best regards,

Fozzy71
Customer Support
Hold'em Manager

When I checked online last week the auto renewal was still in the off position, so I know I canceled HM a couple years ago. Support acknowledged charging me in 2025 but refused a refund.

You guys have a serious technical problem with the auto renew function.

Unfortunately, refunds can only be processed within 14 days of the payment date. If you get charged again this year, please get back in touch with our sales team so that they can refund you ASAP.

Best regards,

Fozzy71
Customer Support
Hold'em Manager

Nonsense. Cut me a check.

Well I'm sad to hear that. Despite the software being a bit more resource-heavy than H2N, I liked the much simpler interface, but without custom stats, I have to make the transition to H2N. It would have been nice to be notified about this in advance, cause I wouldnt have renewed my subsription for HM3 2 months ago had I known that.

Despite this, I really hope that in the future HM would let us create custom stats

Please see

https://discord.com/channels/928996509222060083/928999439316684812/1483170067767365773

Discord

Discord - Group Chat That’s All Fun & Games

Best regards,

Fozzy71
Customer Support
Hold'em Manager

With stars shutdown, I've reluctantly moved to MGM. The HUD position is off and needs to move one seat clockwise for each player. How do I do that? I know I can do it manually, but I think something in my settings needs to change. I went to the link below but I don't have an option for preferred seating on MGM. In fact, I don't have that section at all.

https://kb.holdemmanager.com/knowledge-b...

Also, how do I make the box where the stats display bigger?

A) First, you can still play PokerStars, but you need to move to the new 'PokerStars On FanDuel' software, which you can download here - https://cdn.poker.fanduel.com/prod-US/la...

You will have to set up a new account and deposit, etc.

Since the transition, the PokerStars on FanDuel client now operates on the iPoker engine, which requires a specific setup within Holdem Manager 3.

1. Generate Hand Histories

Before configuring HM3, please ensure you have played at least one full orbit of a real-money cash game or at least 1 tournament. This ensures the poker client has generated the necessary local hand history files on your hard drive.

2. Configure Site Settings

You will need to manually point HM3 to the new folder location:
* In HM3, go to Tools > Site Settings > Add More Sites > Select [x] iPoker under 'More Sites' and then click 'Update Sites'.
* Select iPoker from the list on the left.
* Under Auto Import Folders, click the plus (+) icon and add:
`C:\Users\{Your Windows Username}\AppData\Local\PokerStars on FanDuel\data\{Your Poker Screenname}\History\Data`
- If you can't see the `AppData` folder, open File Explorer from the taskbar and Select View > Show, then select 'Hidden Items' to view hidden files and folders.

3. Perform a Clean Restart

To ensure the changes take effect and previous hands are imported:
* Close your poker client and HM3.
* Right-click the HM3 Server icon in the Windows Notification Tray (near the clock) and select Exit.
* Restart HM3 first and wait for the server to initialize.
* Launch the PokerStars on FanDuel client.

The Live Play view and HUD should now appear during your next session.

B) They 'auto center' you now by default since they removed the option to pick a different seat, but HM3 gets confused. You need to configure the HM3 'My Seat' to 'Specific Seat' and set your seat to the bottom seat of each table.

These are the preferred seat settings I use with BetMGM and HM3:

Best regards,

Fozzy71
Customer Support
Hold'em Manager

That worked for MGM, but when I selected my custom HUD everything was off center again.

For Stars, (Ipoker,) my HUD isn't displaying. I played NL & PLO for 10 minutes. I have it set to Automatically detect my seat. Auto import folders are
C:\Users\(user name)\AppData\Local\PokerStars.USMI\HandHistory
C:\Users\(user name)\AppData\Local\PokerStars.USMI\TournSummary